We really loved the jacuzzi and loved that they had a BBQ also we really enjoyed the space of the cabin and everything was clean!!!

I loved this cute, clean spacious Chalet in Big Bear, with a great location close to stores, close to the zoo and restaurants. the backyard was so private and equipped with an amazing jacuzzi that had LED lights and a grill. this was the perfect summer vacation home, I can’t wait to see it in the winter!

We love the Hot tub and the whole house was beautiful thank you!!!

Good location not far from the stores, easy to find. Home away from home. Board games available and fire place , jacuzzi was nice with the lights outside.

I like the extra pillows, and that the jacuzzi was already hot when we arrived. they also already had board games so you don’t have to pack any with you

the curfew is strict, you can’t be outdoors after 10 based off of the sign they have outside, so you have to use the jacuzzi early, and if you’re staying just one night it’s hectic to fit it all during the day. it was my boyfriends birthday so we stood up till midnight to celebrate inside with games and gifts nothing crazy, I asked the booking agency what their late check out policy was that evening but no response. I asked the owner of the property and no response , neither responded until hours after 10am when we had to check out. I’ve never had such an issue anywhere i have stayed, and I messaged both well in advance. this caused a stressful morning , as we were rushing to clean up, follow all the rules, and be out on time. I didn’t really see the point in finally responding by 1 pm that day.

Had to drive to office location to pick up a door code, code could be delivered by email. Office is not far, just 5 mins driving.

Trash dumpster is in different location. Map couldn’t pick up the right location.

Property selected was switched to Heavenly Chateau. Place was spacious, modern and nicely located. Jacuzzi was good.

The property was not cleaned upon arrival. Upon contacting management, a family with kid came to clean up the place and rushed the full process, preparing bed with wet sheets out of the dryer machine at nearly 10pm. Management was unapologetic about this situation and did not offer any accomodation or compensation to fix this issue. Unfortunately, the backyard is only made of dirt and unstable stepping stones, making in difficult to enjoy after dark.

it had tons of cooking utensils and pots and pans / freezer had ice - has Netflix and Alexa and it was so beautiful and has a spa with light changing effects easy to get to and close to a lot of places especially the zoo

i loved everything (: