good location

terrible management company.

This part of the booking was a complete disaster, we assumed that an Agent would be on the Island and this was not the case ?? we did not quite make the arrival time, but had we not met an agent on the site representing another Holiday Let Company? I do not know what we would've done ? but neither at the arrival nor the departure of the property, this was very difficult as there are no Taxis at La Rochelle due to the Road Layout so had to park our Car and we walked for miles, and it was the same when we had to return the Keys on Sunday the end of our rental, The Staff at the agency, one young lad was very apologetic and helpful, but the young Lady who banged our keys down on the desk and said nothing? Did I think left manners that could be improved ? Would we visit Ile de Rai again ? Yes, we loved the place as we had been before, but only for a Day Trip. If we go again and have a Holiday Appratment I would insist that the management of the villa has an On Island Agent .

As we have stated above, The Holiday Apartment is just lovely, and we would like to return again , but the Customer service ? well to be honest, we did not have any ! and unless we have a rental with a proper Holiday Let Lady / Agent I would never use this agency again.