the staff are incredibly helpful and warm

everything!

pool would have been nice but not essential

cozy and very quiet.

facility is old especially the bed and sofa.

Excellent in everything

Very premium price.

The room is spacious with great views. There are fabulous facilities in the room and the bed is extremely comfortable

Choice for breakfast limited

Everything! Choice in HK without any hesitation. Spacious room like home, bathroom, extremely clean, comfy bedding, supportive staffs, location, view.

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Got an upgrade and loved the bathtub as well as the hotel restaurant

This is our fourth time staying - and as always we LOVED it!

We loved EVERYTHING!

the unbeatable bathtub is everything. with it facing the sea and the city lights. the staff were super friendly as well.

the bed was bad. it was too soft like there was inadequate support to the human body. the pillow is also pretty bad. my body was sore when I woke up and didnt feel energetic at all. Also the food was so bad. I think any other five star hotels are with restaurants that can easily beat it.

The Upper House is located on top of Pacific Place and it's easy to get to. The staff were welcoming and friendly. The room was AMAZING and the real highlight of the trip! The bed was massive, the bathtub was ENORMOUS and the bathroom looked out over the hills. There was a TV with a great range of movies in the bathroom and in the bedroom. All in all, the place was fantastic.

The food was so-so. Room service was ordered for dinner due to Covid 19 restrictions. Food was delivered in take away boxes, and left in a bag outside the door. There were no plates nor silverware to eat with. The food was lukewarm. (We have stayed in other hotels during this time and we were provided with a trolley table/ plates/ cutlery, etc. The server pushed the trolly just inside the room and collected it from the hall when we were finished.) The breakfast the next morning was from a selection of about 4 different set breakfasts. Again, all very pleasant, but I do like to select food from a breakfast buffet.

super good view and nice bathing room

noisy sounds from the windows and refrigerator, quite annoying at night.

Beautiful rooms & fantastic guest service. Paul from the guest relations team planned a lovely stay for us & greeted us himself upon our arrival. meticulous attention to detail.

We got a room upgrade and had wonderful harbour to city to mountain views. The suite was elegantly designed with lots of wood, which made it feel super comfortable. We thoroughly enjoyed our weekend there celebrating my husband's birthday, with great food and an amazing bathtub! Thanks to The Upper House team for pampering us!

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the view is good

Everything was flawless and amazing. The kind staff was more than helpful and did everything to make our stay perfect and memorable.

big, bathroom superb, staff super friendly and helpful, very accommodative let’s me early check in, sends small gifts for bday great experience

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