This is my 8th bnb experience and my least favorable. Pluses: A lovely welcome treat, large apartment with lots of windows, new deep bath tub, highly equipped kitchen, nicely painted and owner brought me soup when I was ill. Negatives: Day 1-2: Apartment was 62 degrees when I arrived at 5:30pm on Saturday, the lights on the porch and steep staircase were burned out, wifi password didn't work, open wine bottle on the top of kitchen cupboard, windows in 2/3 of bedrooms wouldn't open and fire alarm didn't work . Texted owner who said "city of Boston recommends temp of 68 in day and 63 at night" and that she'd be over the next day. Owner arrived at noon the next day, tried to fix heat, put new bulbs in stairwell and fire alarm, gave corrected wifi code. Texted owner at 3:45 pm heat was STILL broken. She called Furnace repair, said there was an electric heater so in basement. I couldn't find it. Repairman arrived at 7:55pm . Told me they'd been out several times and told her system needs to be replaced. From then on every time the radiators came on, the one in my bedroom sounded like someone was pounding on it with a wrench. Furnace guy told me that he "wasn't surprised" as the system was nearly dead and not pressurized correctly. When I was sick, the owner called to say the building was being inspected by the city and she needed me to sign a release for them to enter. She brought it over. She then told me her contractor would be in for a day the next week to prep for the inspection and the inspectors the next day. She didn't say I "had to vacate" during both, but of course I did. On Easter, my family arriving, the heat went out again. The owner came and got it going. Frustrated, I suggested she should consider refunding me at least some money. She replied I was welcome to leave and she'd refund me my remaining 10 days!! Shocked I stammered I had family coming , it was Easter AND the Boston Marathon- of course I couldn't leave. She said she'd think about it. I left 5 days early. NO refund! Additionally, no treads on narrow wood stairs, broken blinds in front BR and LR, bathroom smelled moldy, cut my hand twice on rusted out storm door , mattress and springs were covered in nonremovable plastic (hot) and metal bed frame creaked at every move. Not her fault, but neighborhood dogs barked non stop at 6AM , dinner and dusk EVERY day. I have a dog, but this was extreme. I would NOT recommend. I even kept notes and photo in case.