Arrived at 3:45pm on 7-9-22 for check in at 4pm. Pool green. Full of algae. Pool maintenance staff that didn’t normally service Diggity dunes pool was called in as an emergency. They were present at arrival. According to this professional, this pool had been poorly serviced in the past and didn’t appear to even be opened yet this season. A different story was given by Vacasa and I was hung up on when I questioned further. He originally said it would have to be shocked several times (he did so Saturday 7-9-22) and he felt we would not get to use until Wednesday. However they sent the maintenance man from Vacasa. He shocked it again. Then the original pool man serviced it again Sunday and again Monday. They told us even though it was shocked three times in less then 48 hours, we could use Monday after 11:30 am. The pool was no longer green but was very cloudy with large debris and you could feel grit on the bottom, steps, etc of the pool. Two fair complexion children both had itchy skin after pool use until bathed/showered several times. By Tuesday, there was a new pool person, different company, that again treated the pool and came and cleaned it Wednesday. Wednesday it was clear and clean. The pool was shocked by three different entities a total of four times from Saturday to Wednesday. They did refund some money for the loss of the pool amenity was the refund was minimal. That refund occurred only after talking to the supervisor of the supervisor. I talked with the office staff with little assistance. Then a second person who was very professional and pleasant. The third person was the supervisor of the first two, who hung up on me and who had inconsistent stories about what was going on with the pool then the first two employees. She hung up because I asked who the owner of the home was. When she told me she couldn’t give that to me I told her that was ok, there were legal avenues for me to ascertain that information. She was argumentative, talking over me and agitated, like she was being inconvenienced having to speak with me. This persons supervisor refunded the nominal amount. She also said she would look into the other employees behaviors. Additionally the outside was severally neglected. Dirty rags and garbage around pool and deck area. Red biting ants made it impossible to sit outside the deck area of the pool until my husband sprayed the area with ant spray. Pool noodles, boogie boards and float device behind the bar area, moldy and slimy. Liquor found and left in the refrigerator at the bar pool. Pool lights not working. Bulbs burned out. Empty light sockets. Horse shoe pit had little sand, more weeds and again no functioning light. The garbage disposal was broken, no resolution while there. They were informed of this verbally and in writing. Ants became very evident in the house itself when we made any food and poured beverages. Couch uncomfortable and mattresses hard. Children’s bedroom on the first floor right at door entrance and easy access. Refrigerator had cardboard pieces stuck to the shelves and appeared to have red liquid spilled in between the glass partitions. Positives: Close to the beach and other activities. Nice biking paths. House itself was spacious, clean for most part, amply bedding and bathing towels. Well stocked kitchen.

Well decorated and stocked, but needs a deep clean. Several light bulbs out in living room. Pool was cleaned during our first morning there, as well as weed-eating. Lots of junk under couches, and vacuum used to touch up was very filthy. Although initial serviceman came out the morning after broken dishwasher was reported (Saturday), it was not repairable at the time, and technician was supposed to come check out the following business day (Monday), which did not happen. Not fun hand washing all dishes on vacation, and spending money on paper products to minimize dishwashing. We’ll return because the location/price/house set-up is good for our group, but expectations are not high.

I rented this property for a family weekend and to celebrate my Bday. There currently is an ocean view but houses are going up across the street & soon will block the view. Dishwasher and ice maker were broken. Otherwise house was nice!

The home is in a very nice location and was equipped with everything we needed. Would stay again 🙂

Overall an OK experience

The house was a well equipped with a larger than average, very private pool. The beach was very accessible and it is in nice neighborhood (walking, biking are easy).