Hadn’t heard about our access to the property so couple of days before arriving started to make enquiries, eventually on the morning of the day we were meant to arrive I eventually got hold of a staff member who originally tried to fob us off by suggesting we take a far superior property to one one we had booked. However looking on the website I could see this property was actually cheaper, it wasn’t a house like we had booked, none suited and no outside space. It basically looked like a student flat with plastic chairs.i then spoke to another staff member a short time later who informed me they had double booked the property I had booked and paid for. Even though they knew they had double booked us no one had the manners to actually inform us until the morning of our arrival. Complete disregard for their customers absolute disgrace