No hassles in communication and getting keys! Great spot loved the walking distance to coolangatta

Great position

- Pool was broken during duration of our stay (GCHH rang to advise prior to check-in and offer 10% discount) - Front doors to the complex were also broken and we were only able to leave and enter via the basement. Given the signage around the building, this has been a long and ongoing issue - Shower in ensuite wouldn't drain after use (notified GCHH) and was unusable - Cockaroaches in both the kitchen and loungeroom area (notified GCHH) - Photos online made the unit look dated but well maintained. This is false, unit is in appalling condition. The walls are marked up in the living room and bedrooms, and both rooms have large patches of paint missing from the walls (not shown in photos online). The carpets are stained. The mirrors are marked. Some furniture is in poor condition, the white drawers in cupboards are literally falling apart. The beds are cheap, horrid springy mattresses. Blankets are old and thin. The whole unit has been furnished via an opshop. Everything is old and second hand, like everything, even the kettle. Vaccum barely works. Windows rattle all night with wind in the main bedroom and loungeroom, windows in the spare room whistle and howl. - Unit was poorly cleaned on arrival (GCHH notified). The laundry sink was full of caked on laundry powder. Both bathrooms had a layer of dust on surfaces. The main bathroom had crud and soap caked onto the sink/tapware. I pulled a cup from the cupboard to use and it was full of fruit tingles. There was an old manky G-string on the balcony. I felt like I was staying at a cross between my great grandma's and a cheap Best Western. Location is excellent. GCHH were great to deal with.

The location is good and views of the ocean excellent. Unit is old but reasonably maintained. The disappointing aspect is that no linen (sheets, towels, pillowcases, bath mats) is supplied - not even a tea towel. We were warned before we came, but we paid $430 / night (peak period obviously) for the accommodation and to be required to bring your own linen at those high prices is ridiculous. And no Wifi or foxtel even at those prices!

Everything was quite good except the microwave stove certainly didn't work as it should.