Lo agradables que era el personal

Que no es un hotel de 5 estrellas. Es una casa grande con habitaciones enormes con baño propio. Todos muy bonito, pero no es un hotel y menos de 5 estrellas

New Villa rooms are very new

Nothing

La chambre très propre très spacieuse l'endroit très calme le personnel très aimable surtout la personne qui était présente le matin j'ai pas retenu son prénom mais il était très très serviable tandis que la personne de nuit pas très professionnel

Juste la personne de nuit qui était pas très serviable

La piscine et la réception uniquement le personnel et très gentille et au petit soin

La chambre n’a pas de télé j’ai demandé à la réception à la télé ils m’ont dit aucune télé manque beaucoup d’équipement comme des tasses des miroirs supplémentaires des infiltrations dos en dessous de la baignoire

Swimming pool and outdoor sitting area were very nice to spend time.

I selected this property specifically to be able to have a massage or hammam after a very hard 3 day mountain climb. I was told on Thursday, the only full day i had at the property, that staff is working in another villa and I can’t have any treatment. Nowhere on the booking site was it mentioned that spa is not available on some days and therefore this is misleading and wrong selling. Villa is just a one off big money splash to build it but just a house and not adopted for various guests staying at the same time. I shared it with a big family who would come back every night 1am or 2am and be so loud. Needless to say villa is not sound proof and sound travels and echoes super loudly. So if you think you will have a well earned night of sleep i desperately needed, you won’t. In my opinion understaffed considering that everything i ordered took ages to come, a can of drink more than an hr once. Food was ok but not amazing, i’d say reheated rather than freshly prepared. I booked a room with a terrace to enjoy some privacy but without a shade it was not useable. Finally one night after big noisy family settled, something large landed on me and it was a giant cockroach which i ended up chasing around the room at 2.30am. On the way back they hired me a people van to take me to the airport?!? Pointless. Enjoyed a few swims and staff was generally kind but the whole set up is a bit off. And this is from someone who has spent few nights before sharing a room in a mountain refuge with 11 other people and an army of bed bugs. Ie not a princess and I can cope with a lot but when i book something more luxurious to rest and recharge then i expect it and this wasn’t it unfortunately. Also it doesn’t hurt to spend 10min a clean the outdoors furniture rather than leave it all looking utterly neglected and dirty. Came out feeling exhausted and sleep deprived. Still loved the sunshine:)

Établissement propre , personnel à l’écoute

On était placé dans une chambre sous-sol ; on a pas aimé l’odeur des égouts ; c’était prévu une chambre à l’étage .

Établissement propre un peu loin de la ville ce qui est agréable

Rien

Lekker rustig en mooi complex, al is onderhoud en schoonmaak niet geweldig. Super vriendelijk en behulpzaam personeel. Heerlijk groot zwembad om na dagje stad bij te komen. Eten ook goed verzorgd.

Schoonmaak en onderhoud is niet het sterkste punt