The room was lovely and clean. So close to the train station which made it very easy to find. The staff were friendly and helpful and the bed was comfortable. Everything was in walking distance and we could access the room easily when the pub was closed.

The shower took a while to warm up. With the hotel being so close to the railway line you can hear the trains throughout the night so not ideal for a light sleeper.

The bar staff were friendly

The fact we were unable to access the property with the PIN code after 11pm and unable to contact the owner, we were left on the street on the rain. Upon speaking to the owner the following morning and informing her of the situation, had the audacity to start arguing with me. However later that day I received a text from the owner to say there been a power cut, which I find hard to believe as the PIN code pad was beeping, when the code was put in. To say we were treated disgracefully, without a second thought for our welfare is an understatement, along with the appalling way the owner conducted herself.

For a 5 star hotel, I thought the rooms were very basic and small, the bed was uncomfortable. Also thought it was very strange that you had to leave via a fire exit in the morning. Was almost like a ghost hotel. Only saw the staff in the evening while the bar was full.

Perfectly located for the train station. The hotel has a fantastic vibe and the staff were brilliant. Absolutely loved it.

Nothing.

Very convenient as right opposite the station.

No breakfast was available so quite expensive for the price. No lift and I had to use the fire exit. No facility for luggage storage.

We arrived late due to traffic. The staff was very nice and friendly for waiting us and explaining things to us.

Brilliant location, fantastic staff

Shower took a while to heat up

Good location and very friendly staff. Very clean and some good ales on offer in the bar.

The don’t serve breakfast. Just offer a bag containing cereal etc. Dinner menu is also disappointing