Things started out ok. The property manager was communicating as expected. When we got to the unit, that’s when things went downhill. The washing machine was not working. We called the manager and she said she couldn’t find anybody to work on it. This proved she knew about it before we got there. When I explained that the washer was very important and we needed it fixed, she responded “What did you do, bring your dirty laundry from home? Why do you need to wash clothes over a 3 day trip?” I was speechless at first that someone I had paid lots of money to rent her property would say something like this to guests. Very unprofessional! To add to the unprofessionalism, she offered that I could bring our laundry a couple of doors down to a random stranger. Again, very unprofessional. And finally, said she would pay for the repair if I would find a repairman. Again, very unprofessional. Needless to say, our entire party wore dirty ski clothes which we had planned to wash every night. Here are some other items that we didn’t like about the unit: Receptacles in many common places were so loose a cord would not stay plugged in The lines were awful. Either so thin where you see through them (literally) or falling apart or very unclean feeling. The master shower is weird. It was cheaply retrofitted to be a shower instead of a tub. I almost fell trying to climb out it. I would avoid if at all possible and stay in a better managed and cleaner unit

We had a great trip to Snowshoe. The condo has everything you need for a comfortable stay. Location is perfect. Erin was a great communicator and very responsive.

Location was excellent. Shuttle service was very easy and convenient to use. Condo was a little tight for our group, but who goes skiing to stay inside. All of us had a wonderful time at Snowshoe.