Good, but! You need to clean better! Very import for Your info, your pillows are VERY uncomfortable!!! Too soft! It was same comments from my son

Shower! Breakfast

One of the best hotels in Central Asia for facilities - the spa area in particular. Also very well located in the city.

Only issue we had was a confusion over payment which could have been handled better by the staff.

aircon was not working, needed to turn it on and off from the electric shelve (not from the designated panel)

first day I really like it how they welcome us then next day I checked out because I had things to do in another city and I back to hotel because I was really really happy to see the service there and the hotel it’s self very beautiful and the General manager who have been so welcomed us in our second stay there because I went to to them and I told him everything with what I’m not happy

in our second stay the girl in the reception was really rude , I ask her to change the room because there was bad smell in the room itself , make it full the mini bar because it was empty , I called first but seems like the girl didn’t even tried to fix my problem so I went down to talk to them face to face , so they called to somewhere and she forgot that we was sitting and waiting for her answer in front of her , so general manager ask her why the guests are sitting here and she was like “aaah” and I said u forgot about us ? she was super nervous and I told to manager that in our first stay they have been welcoming us that’s why we back here and he of course fixed everything, changed the room immediately, send us complimentary things which is make us really happy

Overall all had been good. House Keeping and respective schedule can be better

If there is a deposit required at the time of check in, apart from the tariff, it should be highlighted and spoken upon rather than refusing to bill on to the room for any restaurant service availed. In any case, bills for services utilized from restaurant should be billed to the respective room ... which can be taken care of while check out.

location, breakfast, spa, lobby bar

We would rate everything 10/10. The building is palatial, great room, amazing decor, great pool and gym, extremely good breakfast. We would rate this hotel as the best in the region.

Having to leave after a great stay.

very good location. You reach to get to any destination literally in a minutes. Very kindly staff. We had many types of snacks and drinks in a room.

Very durty carpet. We found a bug in a room with some kind of thorn, so we covered it with a glass.