The facility was old and falling apart. Our door did not have a lock on it. the floors looked like they had roach pooh stuck to them. We had no house keeping service the entire time we were there. VERY disappointing.

We arrived to our room at 3am after long day of weather delays in Chicago. Attempting to find out when we could check in by, we had multiple times we were told by three different people. The elevator had an unpleasant odor, which we attributed to the stick down floor panels and humidity causing some sort of bacteria/mold. When we opened the door, the strong smell of wet cat/ cat urine, which was localized to the closet. One of the bed mattresses was concaved in the middle and the top cover sheet had stains on it, near the foot of the bed. Upon doing more research, it was found the mattress was made in 1998. The bathroom area had hair around the edges, under the toilet, and there was even hair in a folded towel. The heating/cooling unit in the room vibrated so much it set itself warmer when the dial was placed in the middle, which made sleeping a bit of a mess. We ended up purchasing air freshener from a nearby store to attempt to clear the air the next morning, which had little success. The one positive about the place was the night attendant. The same gentleman was very friendly and helpful when we checked in and out and deserves consideration when it comes to someone advancing. Also, the French Market is way more than an eight minute walk as advertised. The walk to the water ferry alone is 4.5 miles from the location.

Staff was kind and helpful. That's where the good experience ends. There were two small beds and a dirty room. Even a piece of pepperoni from a pizza on the floor, and what appeared to be a urine stain at the foot of the comforter of the bed we didn't use. Cigarette burns stained the tub and window covering. We decided to stick with it, until returning from an afternoon outing the second day. There was a whole giant family loitering RIGHT in front of our room drinking beer from a cooler. Staff approached them about moving, in which they finally complied. That was the final straw for us. We left and demanded a refund for the second night and we stayed in NOLA East at a Holiday Inn and everything was great there. Nice staff, but I had a feeling people lived here and management / ownership allows this low standard. I would not in good conscience recommend this place.

Carpet was still wet when we checked in. No biggie. Only had 2 washcloths for 3 people. Someone came by to see if we needed anything and when I asked for another they walked away. No hot water. Other than this they were extremely nice and helped any way they could

Arrived early and was not able to check-in, which is no problem, so we left our bags and went out and explored for the afternoon. When we arrived back at the hotel they had cancelled our reservation even though they had our bags and checked our reservation when we arrived. We had to wait an hour for them to “find us a room” since they had over booked. Once we were in our room, which was a king rather than two double, there was a terrible smell. We dealt with the smell knowing there were no other rooms available. The shower faucet leaked all night and the toilet made odd noises. There was no extra toilet paper or tissues. In the morning, I was sad to see there was only decafe coffee provided in the room. When we went to the continental breakfast, the coffee maker was broken. Overall very disappointed in our stay.

It was very quiet great shopping area's

I walked in and out of my room. I told the office of the STENCH of Mold and Urine. They said they were sold out and there was nothing they could do. We left this “dump” and told the “manager” they really should not put anyone in this room. Numerous people went to the desk because had no towels, no blankets or the wrong was never cleaned or made while I waited. I have been to a hotel like this before much less a La Quinta. This is my first negative review. We checked into another hotel in downtown New Orleans. This place should Not be in business. I have seen the do not stay here reviews before but never herded the warning - I believe them now.

They cancelled my reservation once I got there because they were overbooked

The room smelled like musty body odor, half the room none of the plugs or lights worked, there were stains all over the carpet, and overall it was just disgusting. The only positive was the bed.

The staff was rude during check in. She was on the phone the entire time. Acted like i was an inconvenience. Told me the only room left was on the 3rd floor and the elevators are out is that fine. I said YES I suppose. When i left the next morning i saw rooms on the 1st and 2nd floor that didn't have occupancy the night before. The rooms were still made up. The room itself was dingy and not cleaned well. I was too tired after driving 11 hours to go find something else but in all my 30 years of traveling I've never been more disgusted by a hotel or service. I won't be back and would advice others not to either. A true waste of my money! I didn't take pics but wish i would have

Old property and not maintained, smells very bad inside the room.

The room smell disgusting and it wasn’t even clean when we got there and restroom didn’t even flushed !! We felt like someone was watching us through the whole weekend!! The room had a door where we can hear people cough and talk through the door!! Not satisfied at all!! Will never come back!!

It was not good no fridge no microwave. No garbage can in room no toilet paper. Want recommend.

The first room they gave us, the bed sheets were stained and had hair all over. It smelled very moldy and very dilapidated. The second room, the sheets appeared cleaner and the room didn't smell as bad, but was still very neglected. Broken towel rail, cigarette burns on furniture and bathroom. Toilet water was running non-stop. At least the room didn't smell like cigarettes.

MY ROOM HAD ROACHES!! THE BATHROOM WAS DIRTY, IT HAD HAIR ALL OVER THE SINK. SMELL LIKE PEE IN THE HALLWAY. IT USE TO BE A GREAT PLACE TO STAY. I USE TO COME ALL THE TIME. AFTER THIS LIKE TIME I WON'T BE COMING BACK..

Toilet was broken, tv didn’t work and outlets didn’t work. We asked for extra towels and linen but never received them we were ignored.

The reviews for this property are accurate. We checked in late due to our late flight but had to wait 45 minutes for their system to reboot which is what it is. Technology. Once we got to our room it smelled so bad of smoke and chlorine. While they may have cleaned the tub the floor is permanently discolored making it look dirty. We stayed one night because it was so late and the staff were helpful in getting us checked out in the morning. I don’t recommend at all.

Dirty bathroom ,no soap,bad smell

I had to purchase bleach n pinesol from gas station next to the hotel n clean the room myself it was wig n closet left from someone else holes in the wall homeless people sleeping in the elevator people hanging out in parking lot all time of the night people at the front desk is very rude except the young man who work at night. But them chicks have no customers service skills I would never go there again

They have roaches.

The staff was rude and un attentive. The lady at the front desk was on her phone the whole time I was trying to check in. The room had a very strong cigarette smell, the floor was super dirty and we only had one towel.

Bed had pee stains on it, carpet is nasty as hell, towels was dirty and smell plus carpet need br shampoo. It’s not worth price they charge

Just TERRIBLE!!!! SMELL LIKE URINE!!! AND GOT ROACHES!!!

Hotel was dirty. Poorly supplied. Run down. Had to run the shower for 15 minutes to get hot water. Housekeeping did not supply the room with towels, tissues, etc. properly. Requests to front desk to get same were met with “we don’t have any here” responses. Other than the first night check in staff , he was very friendly and professional, everyone seemed to have almost contempt for customers and requests. Because of car issues, had to extend for one night and was lectured by the manager about if items were left in room after checkout time, they would be removed and held for pickup. Not even sure why that came up nor where that came from. I am a frequent guest at LaQuintas around the country. This in no shape or form was equivalent to any I’ve been a guest at prior. In addition this hotel was more expensive than the other properties in downtown New Orleans and other suburbs. The hotel and staff ( other than the gentleman checking me in) are a disgrace to the service industry as a whole and to LaQuinta in particular.

I booked 2 nights stay online & was charged, but when I went to check in, the front desk lady told be she had given my room away because they ran out of rooms. She wasn’t even apologetic but just spoke matter of factly. I had to find another place to stay. I’M STILL WAITING FOR MY FULL REFUND FROM 1 WEEK AGO!!!

Everything was fine

bad smell, the bathtub was covered, the water was up to my ankles while I was bathing, I thought I would rent for more days but I decided to move

One of the filthiest places I’ve ever been. First room TV did not work, but was by far the worst problem, room smelled like urine , was filthy. I got another room bc of the TV. It was just as filthy, smelled like weed. There were Black and Mild wrappers all over the floor. It DEFINITELY had not been swept are mooped, couldn’t walk on the floor without your shoes. Pubic hair on the toilets, spilled sticky drinks all over the floor. The only thing they MAY have been done were they made the beds, I doubt they changed the sheets. If it had not been so late that I checked in and knew I was leaving early the next morning there’s no way I weighed have stayed here. The bathtub is also covered with hair. Not worth $20 much less $120. I have NEVER left a review on anything in my life. This place is so bad I had to warn people. DO NOT STAY HERE

Will not rebook with them

Property needs upgrading.

No hot water. Had to trade dirty towels to get new ones but they ran out and didn’t tell us. We waited for new towels until eventually having to go all the way to the laundry room to get them ourselves. No housekeeping during our entire 4 night stay.

This is not a place to stay even if it's given free. Nothing will be worse than this one period. There is nothing good to tell about this hotel