This is my second time staying at this property, and I love it! Always clean, the staff are friendly, and I love the coffee set up in the morning. Also make sure to ask for a plant friend when you check in! Such a cute program.

I just loved everything about this quaint hotel. There are so many thoughtful details like the filtered water fountains in the hallways and beautiful artwork in almost every space. Best of all it’s walking distance to everything one might need yet quiet and relaxing.

in love with with this place

We had a great weekend stay!

Great location and extremely friendly staff in the front and also the housekeeping.

Onsight parking however was limited

I understand we were only for 1 night and late checking in, but having the room directly over the roller door to the parking garage below and adjacent to the dumpsters didnt feel the most VIP stay, but the staff were great, friendly and professional.

Good hotel in a very nice area. Large room and bathroom and free wine every day between 5-6pm

Hotel is dated. Room is not attractive and bathrooms are dark. Nothing I expected based on price or reviews. I couldn’t wait to leave and checked into the 1 hotel the following day.

This hotel is one of the worst hotels I’ve stayed at. The receptionist was rude on the phone as well as when trying to check in. Once I checked in another manager and a handy man were raising their voices walking all around the lobby arguing about work. The WiFi is awful do not try and work from this hotel. I had to take the day off because the WiFi will not work. Do not stay here they are not accommodating

Great service

What a wonderful experience! Here are some of the highlights: -They have parking, a rare commodity in SF, and the spots are actually big enough to fit a normal sedan. -All the staff we interacted with were super friendly and helpful. -Evening/happt hour wine in the lobby -Location: directly across the street from Japantown. About a 20 min walk to Davies Symphony Hall. -Room: It was nice staying in a room that seemed like it was designed for real travelors. Walking in there were hooks to hang jackets, raincoats, umbrellas, etc. They even had loaner umbrellas! In the bathroom, there was tons of space and even places to put your toiletries. There is a full size ironing board, and even a robe (which is typical in Japan.) Hot water was basically instantaneous. Next to the bed, both nightstands had to sets of plugs and two USB outlets. No need to fight over where to charge your devices. The bed and pillows were super comfortable. There was a wardrobe, along with a safe and fridge. Overall, it was an extremely comfortable stay and I highly recommend it.

Loved wine hour at 5:00. Very friendly staff!

Was supposed to get a bottle of wine at checkin. Never did. Room was extremely dusty. Light fixtures and coat hook were very dusty. Somewhere near us, a pump of some kind would start every so often and it was loud and annoying.

Very comfortable and exceptional service.

Great location right across the street from Japantown. Make sure to prepay your parking, as it's cheaper and they run out of spots. Overall the hotel is clean and the rooms are spacious. We will stay here again when we come back. Complimentary wine bottle when we arrived and coffee in the morning was a nice touch.

Great location

Second time staying here. Rooms are clean, well decorated and spacious. Hotel is close to lots of restaurants. Great public transportation. Friendly staff.

Very nice hotel, centrally located, next to Japantown. Recommended!

I always have high expectations of a Kimpton property. Enso did not disappoint! Clean, spacious room with a cute enclosed balcony nook. Located in Japantown, with plenty of excellent dining options and perfectly walkable. I would stay here again.

Friendly staff and great location close to Japantown and shops on Fillmore.

Room was big and loved the window seating.

Clean, safe , comfortable beds and pillow Refreshing shower Coffee provided but no breakfast on site But quite of a few restaurants in walkable distance Area reasonably safe , day time very safe In Japan town , which has a good flavor of that culture

I checked out 2 hours after arriving to the Hotel. My trip was cut short due to personal reasons. I was able to quickly use the restroom, change clothes, refresh my makeup and Uber back to the airport for my flight home. Unfortunately the bed was never touched however by the look of it i am sure it was. The room was. Very clean and the manager was excellent as far as customer service. I am very picky on where i stay and this hotel is worth your money. You will not be disappointed.

Excellent location in Japantown. Happy Hour (glass of wine) is an added plus. The courtyard in the middle with fireplace and games is nice to relax. Felt very safe and also very welcomed by the team. The parking is safe and close to the entrance.

Very cool location . Nice staff.

Good option in Japan town. Booked this hotel since it was a VIP access property but none of VIP benefits were provided. They did provide late check out for ihg members.

Kind and friendly staff, quiet and safe area with good food nearby.

A great option for a clean, friendly and well-located upper-mid hotel in Pacific Heights area. Great neighborhood - where some of the issues S.F. struggles with in a few square blocks of downtown are not present. Super warm and friendly front desk staff, free wine hours in eve and coffee in the AM in their small but well kept and useful lobby lounge - with a work desk area too. Good WiFi.

Staff was extremely helpful with requests and made first stay there so easy.

It was a good location. Great bed and space in a room.

Overall pleasant stay. Very convenient. Hope to see upgrading shampoo/conditoner/body wash to the ones that are made in USA.