The hotel is pretty decent. It's one of our favorites since it's really closed to our favorite theme park which is Universal Studios. They have a shuttle to the park free of charge. The overnight parking is very convenient.

We arrived after driving 6 hours from Phoenix to Los Angeles. The front desk manager checked us in and we went to our room. Our room was one where there was an exterior door that locked then you enter into one of two rooms. Well the exterior door was locked. Our room key did not open this exterior door so we could not enter into our room.So i find a hotel employee, tell him the problem and hus master key also does not work. It is now 15 minutes since checking in and my wife is now sitting on the floor outside our room NOT HAPPY. The employee walks me to front desk and explains the situation to the front desk guy. He tells me i have to wait until he checks in the patrons standung in line. So, i wait another 5 minutes while he helps other people even though he checked me in 30 minutes ago. He the. Has a security person walk with me to our room and his master key also does not work. He says we need to go back the frint desk. Now i am very upset because rhe front dedk guy says i have to wait (afain) while he checks in others guests. Now i raise my voice in frustration si ce we are now 30+ minutes unable to get in our room. He tells me if i dont calm down he will have me removed from the property. I calmly speak with the security person explaining my situation. He again walks me to my room, and now the exterior door is open. Supposedly the front desk guy called the patron i. The adjoini g room who locked the exterior door. Omg i will never stay there again. Zero compensation!

It was such a beautiful hotel and the location was so handy wih universal only an 8 minute walk or a 4 minute shuttle ride. The staff were lovely and very helpful.

No complaints at all. A concierge person was very kind and professional and he added additional enjoyment on our trip. Thank you very much!

Excellent

Everything was good except we couldn’t get the shower head to work. Room 1916

I was only there for one night but the atmosphere was great, confortable.

This is a $600 per night 3.5 star hotel. Very clean and well maintained from lobby to elevator to room to restaurant. These were the areas we visited. Food was good. Service was friendly. You were required to add a 20% gratuity on your food bill. Shower had weak pressure. 2 bottles of Complimentary water were given. Beds were clean and comfortable. Checkin was friendly and professional. Concierge was a complete A-Hole. He was definitely not happy with his job. He escalated to a level that was not necessary. As you can imagine, this was not how I wanted to begin a vacation with my two children who had to experience it.