Wonderful! Love it so much staying at the sister property in Lisbon Riverside next 2 nights.

Nice staff, room was clean and modern. Pool was great, even have a second lap pool. The 19th floor restaurant was a great experience, great service and chef!

Really liked the fitness center and pool. The WiFi was horrible and usually couldn't get a connection. Property is far way from the city center and shopping/dining options.

No proper internet connection and tv wouldn’t work

No 5 star experience! Roomservice did not fully clean the room. Came back to hotel and all trash from a full day stood in front of our room door (very disgusting and unpleasant!!!). Old leather furniture is sticky. No employee beside the guy checking me in, did greet me. Furthermore it seems you have to be a rich fu‘k to get greetings. „Security and concierge“ never did, even when they would pass by me for someone else. When asking front desk if they had a scale to weigh a luggage bag they replied with not having such (are you fu“king kidding me? The whole „porto palacio hotel and spa“ doesnt have a single scale in the house???). Guess what: Of course they did have one and i even found it myself in the locker rooms of the hotel gym!

excellent hotel

Great location, very clean and breakfast was excellent! Will definitely stay here again!

My husband and I booked two suites for ourselves and another couple. We loved our rooms, they were spacious and had wonderful city views of Porto. Easy access to the Douro and to the beach. We will stay here again!

This hotel may have been 5* 20 years ago but it's definitely not today. It's living on past reputation, which leads to disappointment. I had to get my room changed after the first night because it smelled of smoke, the bed was uncomfortable and the bathroom was dingy. Apart from the friendly staff, It was not what I expected and I wouldn't recommend.

Hotel and staff was great but the air condition to our room did not work during our stay , rug appeared dirty and other areas of the room also dirty

Juan Silva and the rest of the team made my visit enjoyable

It was simply great and met our expectations on all fronts.

The hotel is old and needs a refresh. The area is ok but you need to taxi/bus to get to nicer places to eat and explore. Some staff were very helpful but unfortunately, one in particular was not at all helpful. Don’t expect to get into your room before 3pm. Even then we had to Walt and didn’t receive any welcome or advice about the facilities. Very average!

Love it

Not 5 Star-worthy anymore.

Lovely clean and well furnished hotel

Beautiful Hotel e kind Staff

The whole experience from the moment we arrived to check in, cleanliness, reception team to the house keeping team was truly a wonderful experience . I have been to many 5 star hotels but nothing compare to this. Staff were very helpful, kind, Polite and always happy to help. Furthermore, breakfast was very delicious with choice of healthy options to yo choose from. The view was breathtaking where you can see the whole city, sunset and sunrise.

Amazing

was great

Hugh class Hotel with nice sized rooms

The hotel is a short walk away from Casa de Musica tram stop, and there are also buses that go past it. It's nicely located a short journey from the tourist centre of town but far enough out that getting to the beaches and airport isn't a hassle. Our room was spacious and very clean. The towels were changed everyday (even though they didn't need to be (we hung them up on the rack to dry). We had swimming pool and gym access included in our room charge so we're able to swim everyday. We didn't have swimming caps but they were available for purchase from reception. The room was very warm and despite us leaving our spare card in and having Aircon set to maintain 18°C, the cleaner would often remove it. I guess it's a cost saving thing? The breakfast buffet was delicious and had a good variety. We had to leave before breakfast on our last day (early flight - that ended up being massively delayed) and when we mentioned this to the dining staff the day before they told us to tell reception and we could have breakfast boxes made up to take with us.

Friendly staff, the room is clean

Noisy room, did not sleep the entire night because a baby was screaming next door. The refrigerator in room was broken down and when I asked for ice in the room they charged 7 euros

The bar tenders and the people at the reception and spa were very nice and helpful. We loved the rooftop bar and the spa.

The staff were brilliant. The hotel was nicely decorated. The room had a dirt carpet and it was very dusty and tired. The location to the tourist areas was not as described

Great Staff and good hotel . Had a good time.

This property should not be rated a 5 stars Hotel. Feels more like a 3 star hotel once you are there.

Not a 5 star hotel, rooms very old haven't been refurbished for years, my first room was dirty. Impersonal hotel. Rooftop nice but that's about it. And don't be fouled by the jacuzzi, it's in a public swimming baths under the hotel!!! Awful.... And you need to buy a swimming cap to use it.

Very nice stay in a quality hotel. Whilst all aspects were excellent, the roof top bar and the gym were both outstanding features.

Excellent

Great hotel with all services. You will need transportation to go downtown (taxi or bus) because it takes 45mns to walk to the historical center. Great place to stay.