I liked the pool and decent staff.i would definitely recommd to any one who wants to enjoy a week or two

Was nice. We stayed 4 days. Not upscale, but worth it for sure.

The sheets smelled and I woke up with acne on my face and hives on my back.

Very nice staff, good area, walk to the beach and restaurant

Very nice

We enjoy our stay.

Always a pleasure, I've been staying there since you were the comfort inn. And you guys get better with time. Keep doing what you are doing. Thank you Abitta😊

Good service and nice room

The Canario hotel was under construction however still worked to ensure we had a comfortable stay.

Close to restaurants and other amenities.

Nice

When we tried to check in we were told that there were no rooms available even though we had confirmed reservations. This was due to construction that was ongoing for months. At no time were we told of this and given a chance to book elsewhere. We were sent to a Holiday Inn that as run down and was a block away and owned by the same group as the hotel that we booked. I have instructed my credit card to put the cost of the reservation in "dispute".

This was a bait and switch. We were booked here but placed in the hotel next door that they also owned. We could have booked there earlier for less. The hotel they placed us in was full of mold with huge air handle machines trying to cover up the issues. Staff just shrugged. Seems they have a racket going on.

Under construction/remodelation however the place we stayed at (Abitta Boutique) was excellent.

Great location

Friendly and accommodating staff. Super helpful!

It was lovely for the short time we being there

We were redirected to Abritta Hotel because El Canario by the Lagoon is closed. The taxi could not find the hotel, i called El Canario number and was informed that we had to check in to Abritta. Expedia should have known that the hotel was closed so that i could have chosen another hotel. The restaurant was excellent, staff great.

Some areas were dirty because construction

I would like to inform you that I wasn’t able to stay at the property that I booked as the hotel was under construction and maintenance. I was highly disappointed and had to relocated to different property which I stayed for one night. Please don’t advertise to that I can book my reservation and have to find out that the property under maintenance this highly unacceptable. It’s shame that I have to write a review like this. In conclusion no representative did not help the situation as I got the run around. I would like this issue to be resolved as I am highly upset.

No large laundry room, no breakfast included.

Very good for the price

I ended up getting transferred to the next door Abitta so the review is really for them. The front desk were really friendly. The hotel is cute and boutique. My room had a window with a cherry picker right outside. The worst was that the air conditioning couldnt be shut off. It was ridiculously cold in the room so i turned off the AC and the condensation made it so it couldnt be turned on again until miraculously it started working hoirs later. I almost switched rooms but the other one smelled like construction dust. The AC started working again so I stayed in the room and instead stuffed a towel to keep the room at a not freezing temp. I think the waste of electricity was bad. The other bad things was that the toilet seat didnt stay up. Little things that could be easily fixed which is what they should be doing. The location was great just a short walk to the beach and they have beach chairs hotels can use.

It wasn't The Canario by The Lagoon Hotel. The aforesaid hotel was under renovation. I wasnt informed until I walked into the buidling next to it, The Abitta. The front desk informed me that I was to be accomodated with a room on their property because my hotel was being renovated. I paid for a room with double queen size bed at the CHbTL and was walked into an Abitta room with one king size bed. Although the hostess was pleasant she wasnt too inclined to accommodate a room change. She relented to another Double bed room but it was too small for two people. I settled for the first room right above the kitchen. During check out I asked for a breakdown pricing for the stay. I was informed by the host that since I wasnt a guest at Abitta Hotel she couldn't give me a true bill I was given a pre- fabricated bill without letter head. The Abitta is a nice hotel with decent amenities and location, just wasnt expecting the change up.

We arrived in a new place late at night to a boarded up hotel. Boarded up- no lights, plywood on the windows. I asked the Uber driver to circle the block thinking we had to be in the wrong place. How could this happen? We went next door to another hotel, who apparently have a relationship with the El Canario. They were able to connect us to a nearby hotel to provide a room for the night. This is absurd - what if there had been no hotel next door that we recognized and could meet our needs? So upset that Hotels.com would have an establishment that is not even open for business listed and accept reservations and money. Totally lost trust!

We were told that El Canario was being renovated at this time, so we were upgraded to Abitta Boutique Hotel. Which was quite lovely and exceeded our expectations. The location was excellent, no extra charges were forwarded and we were very satisfied. Thank you.

Delicious food everywhere!

Good location.

Construction was horrible. Noisy and very outdated furniture in rooms. Bed was okay and AC kept room damp. No ventilation.

There was extensive very loud workmen 5 days a week from 7am to 4pm. Very annoying.

This hotel is currently closed due to remodeling. We stayed at the hotel next door when must be own by same company. Looked recently remodel with some nice art touches. Some of the staff not to friendly and the attached restaurant staff completely ignored us so we ate our breakfast along the main drag.

Yes