it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it!

Staff was terrific. They couldn’t do enough for us.

Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again!

Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere.

The size of the room . The air condicioner of room 262 does not work well . O asked for an iron and iron board and i am still waiting for it and never received a feedback. At breakfast i was charged for an omelet with breakfast included . In a hotel with this price it makes no sense charge the omelet. I had issues with the room cleaning. Arrived 7 pm one day and the room had not been cleaned . The next day 3:30 pm the same situation. The shower is complicated because of the position of the drain and metal conections . I arrived at the property aproxinatelly at 5 pm . The room was ready but when received the bill i was charged for parking ( i artived in a train and reached the hotel by taxi ). I understand that the past guest of room might had a car but the issue should have been settled with the former guest and not with me. I have been other times to Florence and stayed at other hotels . This property underperformed " its reputation " .

Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad.

We had an exquisite time in Florence in great part to staying at the oasis which is Villa Sina Medici. Each day after enjoying a busy and evenf day of exploring the treasure chest of history that is Florence we would return to Villa Sina Medici, find a lounge in the shade, and swim in the pool to rejuvenate ourselves. The staff could not have been more kind. The hotel lobby includes several beautifully appointed living areas for resting, reading, conversation, and cocktails. I will stay there anytime I return to Florence. Thank you to everyone at Villa Sina Medici for making our time in Florence perfecto!

We stayed in a super spacious suite overlooking the beautiful garden filled with flowers and the pool and also the street! Staff was incredibly friendly and helpful! Would love to visit again!

Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother.

This is not a 5 star property. This hotel pictures are misleading and compared to other 5 star hotels in the area. The hotel price is too high for it's value. I felt I was in a 3 star or a 4 star hotel and I did not feel safe at the hotel.

We came to stay at our honeymoon and it was just fine. We hoped for excellent service due to our special occasion and no one did anything or gave us perks. At first I thought it was a cultural thing, which is completely understandable, but when we went to our hotel in Milan they showered us and celebrated. Also claiming to be 5 star is an overstatement. It was the bare minimum to be qualified. I would say 3.5/4 star if anything. Plus there was construction going on in the pool area which made relaxing a little distracting and the pool isn’t heated, so be advised when booking off season. The people there are nice, we just hoped for more of an effort due to the special occasion.

We came to stay at our honeymoon and it was just fine. We hoped for excellent service due to our special occasion and no one did anything or gave us perks. At first I thought it was a cultural thing, which is completely understandable, but when we went to our hotel in Milan they showered us and celebrated. Also claiming to be 5 star is an overstatement. It was the bare minimum to be qualified. I would say 3.5/4 star if anything. Plus there was construction going on in the pool area which made relaxing a little distracting and the pool isn’t heated, so be advised when booking off season. The people there are nice, we just hoped for more of an effort due to the special occasion.

Nice property in a good location for walking to restaurants, etc. Rooms were spacious and well appointed. I will stay there again.

Great pot in Florence! Beautiful balcony overlooking the pool, nice staff. Recommended

Great pot in Florence! Beautiful balcony overlooking the pool, nice staff. Recommended

The property is beautiful and in a perfect location - my girlfriends and I went for a short getaway and loved it

The property is beautiful and in a perfect location - my girlfriends and I went for a short getaway and loved it

It is a beautiful old hotel and I stayed there to follow a path my parents took in the 50’s. The Sini hotel group is supposed to be amazing. I found it average. But you forget differences in Europe and America. It wasn’t that clean. The people were nice. It is in an ok location and taxis come fast. Food sub par. It was underwhelming.

It is a beautiful old hotel and I stayed there to follow a path my parents took in the 50’s. The Sini hotel group is supposed to be amazing. I found it average. But you forget differences in Europe and America. It wasn’t that clean. The people were nice. It is in an ok location and taxis come fast. Food sub par. It was underwhelming.

clean place, good location, staff was friendly. breakfast was great. would stay there again

Not very clean, check in service poor, beds terribly uncomfortable

Not very clean, check in service poor, beds terribly uncomfortable

Perfect. They upgraded me upon check in Location is amazing.

Perfect. They upgraded me upon check in Location is amazing.

A wounded hotel to stay in Florence. Exceptional service and great staff. A true luxury hotel in the Old City of Florence. Amazing rooms, super clean and modern rooms

Wonderful hotel with very helpful staff. Lovely pool. Excellent hotel location. Thank you to all the staff and reception at Sina Villa Medici.

Gym very poor.Air condition in the room had a bad smelll.

The hotel location is perfect, in walking distance to the railway station and to the center. The hotel is a truly 5 star hotel. The breakfast by the pool is the best. Everything is great. Highly recommended.

Fantastic experience. Great location, attentive staff and wonderful amenities. Highly recommend

Beautiful rooms overlooking Florence! Could not have been more pleased with the location and staff

Pool / restaurant/ Tiramisu the best in ItalyLocation a bit away from centre - about 1 km walk

The location is very close to the train station. The staff was so nice and helpful to traveling Americans!The rooms for lovely and the shower was the biggest we found in all of Italy!