We bookeda handicapped room through Hotels.com as my wife has mobility issues. When we got to our room we found it was not handicapped. I went to the front desk and thet stated they didn't get that information and didn't have.one available. We also discovered that the light in the bathroom didn't work and notified the front desk 3 times but the light wasn't fixed until the following morning. The Director of Operations did apologize and offered us a free night at any Hilton in the future which we did accept.

Filter coffee of the past guest was left in the coffee machine. No ice from the ice machine. Strong noises from the gym next door late at night and early in the morning.

Room was a little musty/stinky. Everything else was great.

Love the Orrington. Will stay again.

Perfect

Very neat and efficient services

Rooms were very clean and staff was very polite, welcoming, and helpful.

Everything was great: nice room, comfortable beds, great location only complaint was that the bathroom was very small with no sink space

I had to cancel my trip last minute due to an emergency. No one would like to cancel if they could make it in time. Only an emergency that happened on the date of travel could lead to such a situation. Called the hotel multiple times and requested to not charge for the same. Expedia said that they called the property and Spoke to Justin at the front desk. He wasn’t helpful too. I also called them to help waive the charges. After being an HHonors member they were highly rude and non accommodative. Have stayed on multiple occasions earlier for work but none of that was taken into account. Unfortunate that the HHonors membership and customer service is so pathetic almost to a point of no return. Will look for other options next time.

Expensive but good.

Very quiet neightborhood.

If you want to enjoy Chicago by day but still have a quiet place to stay at night this hotel's location is perfect. Metra and CTA stations can get you to many popular spots in the city and is within walking distance. If you take Clark Street east it is a short walk to amazing walking, biking, and jogging trails. I had plans to visit friends in outside Milwaukee this weekend but came a day and a half early just to enjoy this area as I did in 2022. Staff allowed me to check in early because my room was cleaned in advanced and it wasn't being occupied. After my checkout the valet team held by bag for an hour so I could show my friend's and their kids the beach.

Parking is expensive, otherwise a great stay

Service and staff

Great stay convenient to university and dining .

I would not recommend

The room was not satisfactorily clean. The carpet was stained but worst was the floor tiles in the shower were stained and moldy. This could have been easily cleaned by scrubbing or chemicals but for some unknown reason, was severely neglected. The shower head was also so badly caked and clogged in lime the water would not spray in a stream. As an honors member knowing the high Hilton standards of excellence, I would hope Hilton corporate would disassociate with this hotel until its standards come up to what a Hilton should be.

It was clean and comfortable.

Property was under construction and was not aware when I booked - No discount was offered due to the inconvenience-We got woken up by a drilling noise on Saturday at 7:15 am- Water was turned off on&off fr 2 days during our stay - Room was not clean properly while we were out- Bathroom was super small - I’m a Hilton honors member and travel once per Month and never experienced this- For a $360 room I was SUPER disappointed -

Took awhile for shower to get warm. Otherwise, no complaints. Would have liked a shower cap with a luxury suite

Good staff and property was ok

Property was understaffed and room was outdated. Also our room was next to the heating, cooling system extremely noisy.Will never go again

Valet service was wonderful. Entire staff was incredibly friendly and helpful. Will definitely recommend to others who may stay in the area.

I only stayed for a single night on a business trip, but the hotel was clean and comfortable. The bathrooms are quite compact, but clean and functional. There is a restaurant in the lobby of the hotel that had good food and fast service.

Awful

Staff was very nice, especially a lady named Sophia who was working at the desk Saturday night on March 2. She was so nice and funny....a definite winner!

Perfect location!

Hotel overall is clearly worn. Room did not have working tv, and text message based concierge was absolutely no help. The carpet was ripped, and shower / bathtub faucet was faulty. Housekeeping cleaned one night and did bare minimum.

We've previously stayed here and the experiences were much better. This time was ok but the hallway on our floor reeked like weed (at 4pm). The room was also chilly. We attributed it to the fact that it was wiinter. he next morning, when we opened the blinds, it was discovered that two windows had been left open.

From the beginning to the end the service was truly exceptional! Thank you to Ramdani, Victoria, Mary, and a very sweet woman that I’m so sorry that the name slipped my mind but her ENERGY was a true VIBE! Thank you for the great hospitality, and professionalism this weekend. My family had a great time!

The hotel is rundown for the area — and could use a makeover. I pre-paid for breakfast in the morning, and it was confusing to redeem. They ended up charging my card incorrectly, and I had to call for a refund. Front desk staff wasn’t consistent — not the most welcoming.

We've stayed in many hotels in Evanston, and this one is the most convenient option for parents visiting students at Northwestern. At first, they put us in a cramped, claustrophobic room on the third floor (there was a wall two feet outside the tiny window, and it looked out on the adjoining roof and pipes), which should not be rented out to anyone. When we complained, they moved us to a much larger room, which was wonderful. The bathroom is a bit small, but functional. They warned us there would be construction noise in the larger room, but it wasn't bad. The front desk staff was always friendly (both in moving us to a better room, and when we had to extend our stay due to the airport shutting down the day we were to fly home). The fitness room was great, with newer equipment, a working TV, cold water bottles, and virtually empty whenever we went! Overall, the hotel is showing its age and could use a face-lift (which I think they are working on), but it is comfortable, and well situated for dining in Evanston as well as walking around campus. We would definitely stay here again!