It was great. Friendly staff. Nice clean pool area. The addition of the continental breakfast was a plus

Room was to be ready by 4. Wasn't ready till after 5. Needed to be in room to get ready for function

Nice place. Great view and good entertainment.

Both dad has had his stain sheets, The carpet was also stained in numerous places… The bathtub inside the room was broken, I tempted to wash down on occasions before my daughter at the light to go home because she could not take the amount of issues had occurre! Not only did a book and specified on the app, but also in person five hours before the room is ready that I was handicapped disabled took about five hours to get the room ready, stuck on the second floor, Then they stuck me the disabled person on the second floor with no elevator. It took six trips three of them up and then we left three of them down with our stuff and our service dog , I bought an hour or two total in between the two. And by 7:30 to 8:30 PM, she a six-year-old little girl asked her father to take her home instead of staying on this beautiful vacation and the amount of pain I had to endure and suffer. I need a manager. I’ve already asked the app and whatever service they have to reach out to me ASAP. Leave a voicemail since I am disabled. I have a very difficult time sleeping at night let alone doing my job which is 8 to 10 hours a day for a global medical device. This will not let me upload it 5 to 6 different photographs I took. I will attempt to do it once more. I had to take Monday off work from and literally work from three in the morning until 730 or eight in the morning the following day where I’m sorry the same day on Monday to be able to take the rest of the day off and not embarrass me

Wonderful place on beautiful Tawas Bay! The staff were helpful and kind. Loved the "Bikini Bar" with live music, dancing and food. Kiki our waitress for one of the nights was the best! During our entire stay, all we had to do was ask! Definitely coming back for another visit. So much more to do.. so little time to do it all!

Always love to stay there

Room was acceptably clean, but windows were covered with finger prints and the curtains and sills were dirty. Housekeeping only comes in every 3 days, so our bed was never made. The restaurant was freezing and we had to wait 45 minutes for our food which was mediocre. We will not return.

We have stayed at this hotel 2 years in a row for a weekend couple’s getaway. The hotel itself is old, the carpet is worn and a bit dirty, and the rooms are dated. However, the bed was clean and comfortable, the bathroom was clean and well-stocked, and both bedroom and bathroom are spacious so you can spread out if needed. There is housekeeping only if you stay for 3 nights, but the staff are quick to bring you more towels or supplies as needed, so that didn’t bother us at all. (We are grown-ups, we can make our own bed and live to tell about it.) I see a lot of complaints about staff. We had no problem both years. They were friendly to us, and I think the main reason is that we were respectful of them. I think the key here is that you need to be a good customer in order to get good customer service. Try it…it works. So the main reason to stay here is easy access to the beach, which is great. However, if you are a light sleeper, book “standard” room that faces the road. 1st trip we had a bay view. The view of the bay is just ok, but the noise on the bay side is high. Second trip we chose the city view on the second floor. Very little noise compared to the 1st year. Walking distance to many restaurants, beach with live music, and access to the bar are pluses. So we come here just to have a place to sleep and clean up after beach days. For that, it is worth it. Be nice to the staff, bring flip flops, decide if you want to party or sleep at night. Easy peasy.