Delicious and huge breakfast buffet! Stylish interior, but poor air conditioning in lobby and public areas. Modern and functional comfort rooms. Rooms and bathrooms need proper cleaning (socks of predecessor under my bed, dirty toilet and showercabin). Wonderful, but small pool area, which is totally overcrowded in the late evening hours. Maybe it would be a better solution to offer a reservationtime.

We had checked in online prior to arrival which was very straightforward. The hotel is situated right beside a tram stop so very easy to get to from the beach or the city. The entrance could be slightly clearer as it is also the car park entrance but that is not important. We had a warm welcome and were grateful to find out room was available early so we went straight to it. The room was spacious, clean and well presented. It was a twin room with the beds pushed together and the only very slight issue being the edges are soft so you can end up slipping into the gap on occasion. Otherwise the bed, the room and the shower were all excellent. The hotel has a restaurant which we didn't try, we had hotel breakfast on one morning and there was a good selection to choose from, it's worth booking this prior or on arrival to get a cheaper rate. The staff were all helpful and we enjoyed evening cocktails most evenings. The spa and pool are included in the stay and are very nice indeed. Of note, this hotel allows dogs to stay which is great and they do have to be on the lead when inside.

The spa and saunas were amazing. Service was great.

Grat visit

Wasn’t a fan of Leo’s the restaurant. We were refused service by an angry older employee.

One of the best hotel i ever stay in my life.. only complain, wish they woild have late checkout!

Everything was perfect from staff to the facilities. Great food great gym plenty of parking. Will definitely be back

Very nice hotel. Clean, well equipped. Trams are available nearby.

Very nice hotel, clean, well organized with a top breakfast

The hotel lacks hospitality

Wardrobe doors doesn’t close properly, so light thru glass doors was shining all night. After visitor slipper were left in room. Gym was not working from 6:30 as it should be. There were no personal stuff in wellness, was explained that they are late, watter heat in shower in wellness in change room does not regulate, it is so hot. When cheking out as a standart i was asked “how was my stay?” After i said not good, they haven’ ask what was not good. Just after after silence minute commented that stay was already paid. Positive - personal stuff in breakfast erea were very nice.

The TV did not work. The receptionist has tried to fix it . more than 20 minutes. no result. He offered us a drink. The showergel was empty. When we go to a 4* hotel we don;t bring our own showergel. For our room that was a mistake. a pity. These are reasons for no 4 or 5* star review.

2nd extended stay here (both times 12 days ). Physical property very nice, great rooms, comfortable bed, great AC, decently run. My reason for only giving it average service is that the personal attention to customers does not equal the high-end that it exudes. Not that I'm looking to be pampered, but when a customer comes to the bar, he/she is the focus point, NOT talking to your co-workers or making pitchers of drinks for later. This is a management problem, as the well groomed and high-end staff, doesn't know how to interact with customers. Frequency is way too low, and attention to customers progress in drink, meal, bill, etc is inattentive. The food: last year the chef was super creative and presented interesting and extremely well prepared fresh ingredients. This year remnants of the same menu still existed, but cooking was 3 notches down, and food seems like it is being used from leftover breakfast buffet ingredients. All this shouldn't take you away from this solid hotel, for the rooms are excellent, and when shopped appropriately the price can be good. My comments are as much for staff as customers: manage better, respect your customers needs and attention, and be the role you exude, a "service-first" establishment.

ok

Over all very satisfied. hoping to stay there again

Exceptional and friendly service from the receptionist upon arrival on the 7 sep 2022 in the evening. Very attentive and competent.

Great location with tram stop right outside. Very clean and comfortable hotel. Fantastic choice of breakfast items. Would definitely stay again.

We enjoyed a lot the situation between the beach and the city center. We booked bikes at the hotel so it was very nice to visit the area by this way. Easy and warm check-in !

Hotel has changed ownership since last visit so interesting contrast. Lobby has improved and restaurant is better. Service is not of same level as especially as this time I booked a suite for my family despite asking two times room was not cleaned. Also I had a second room booked for the other part of my family upon arrival it was confirm that two rooms will be on same floor but when we checked in we were told that it is no possible. Ver disappointing On positive side massage services are great spa infrastructure needs renewal.

Lovely hotel and amazing staff. Very spacious room and good food at the restaurant. Highly recommended.

Very nice room !

Really enjoyed the stay at the hotel. Great service, location and very clean rooms. Hope to come back one day!

Nice Pool, spacious site

Very friendly staff and nice property at central location.

Very friendly staff and nice property at central location.

Wonderful visit. Great service from Pascal at check-in at the Front office, Bas with room service, Nicola and Noah at the bar and Maria from housekeeping. A truly great all round service from all department. I would definitely stay here again.

Wonderful visit. Great service from Pascal at check-in at the Front office, Bas with room service, Nicola and Noah at the bar and Maria from housekeeping. A truly great all round service from all department. I would definitely stay here again.

Nice staff and spa - the location very nice, 10’ walking distance to the beach

Really good.

A feel-at-home place with super friendly staff. Spacious room, great food and cocktails. Thumbs up for the spa, had a very relaxing weekend! Would book this hotel again any time.

Not the bed we asked for

Hotel was nice but the picture Expedia showed and the room they gived me is not the same and u have to pay 9 euro extra if your not residance of the city.