Beautiful facility! Luxurious room & bath. Perfectly curated decor. Booked guided park tour, horseback riding & jeep tour through activity coordinator. All were excellent. Highly recommend the Lodge!

I was excited to stay at the lodge because I was looking at renting the entire bunkhouse for my birthday weekend and meeting the staff to plan something fun. Checkin was a bad sign. We arrived before 4pm and we didn’t expect our room to be ready but I also wasn’t expecting to never be notified that my room was ready and have to make it a point to notify the checking status that it was now past 4pm and it was time to get us into our room. Overall our general experience was the property was under staffed and the staff that they do have is in training or not trained enough to feel confident in their roles. Staff seemed like everyone was training which seemed odd for peak season. F&B was horrible. I don’t balk at pricing but a $14 iced coffee was ridiculous. Room service closed at 9:55 pm Saturday night instead of 10pm….it literally is printed that it closes at 10pm. Again another staffing issue. For a hotel that is 4-5 years old, the staff was poor, and the condition of the room, patio was very tired. That said it was a two night stay. A longer stay would have been very unfortunate and I don’t feel comfortable or confident that if I rent all 12 rooms in the bunkhouse for three days that my guest not I will have an enjoyable time.

Fantastic stay!! We feel so welcomed! We want to thank Alex and Dennis especially for their help!! The ground is kept in perfect condition. We wish that our stay is longer. Will definitely come back again!!

Excellent stay

The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost. 1) It was very hard and took very long to catch the shuttle to and from town. 2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all. 3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change. 4) No one helped us with our bags when we first checked in. Just not worth it.

An amazing property. Looking forward to coming back for another trip to Santa Fe. Everything about this property is first class!

We absolutely loved our room and stay at this resort. Very gorgeous and romantic. We can’t wait to go back.

The spa and yoga were wonderful, and the restaurant views, food and staff were all so welcoming and provided excellent service!