It was very nice and clean. A very comfortable stay. The staff was very friendly.

When I reserved the room, the description included "bar". When we arrived, there was no bar. The room was ok, the room lock needs work. After the amount I paid, I was expecting better.

When I checked in my room was not clean. Prior guests personal hygiene - gross - left visible in trash and shower. When I called the front desk to please service my room, I was told that if I didn't like it to change hotels! Every hotel in the city was booked, so I had no choice but to stay.

Good

Here for a night, would recommend. Everything was clean, staff were friendly, parking was easy even when we came back to the property pretty late at night. Checking in and out was quick and painless.

I had a VERY difficult time with your phone menu trying to get someone to answer the phone and to ask them for an earlier check-in than 3 p.m. I made try after try and when I finally did reach a human in the hotel, there was nothing they could do for me. When we arrived at 2:45 anxious to be there exactly at check-in, nothing was ready and we were delayed until about 3:15. I felt it was not a good response from the Courtyard. No extra effort whatsoever. You need to check your phone responses/menu and try to be more user-friendly.

We booked for a 2 night stay. Our room was not serviced. Since we had an accessible room, meaning bathroom floor got wet, towels need to be put down to soak up the water on the floor. Upon returning to the room at night, wet towels on the bathroom floor, no new towels, bed unmade… this is not why I paid top dollar for. When we checked in wasn’t told about the wi-Fi, called from desk… no response. Had to walk down to the front desk to find the clerk sitting in the lounge. We have mobility issues, hence not the service I paid for.

The staff were amazing. The rooms were comfortable and clean. Highly recommend

staff were very nice and it was easy to get what we needed. on the down side, some maintenance issues, that they were made aware of, that were not resolved in the four days we were there.

We chose this location specifically for the Ammenties. My adult son and I were disappointed the hot tub was not in service. It was clearly stated on the website and with pictures that there was one. When we booked, no one advised us that it was not open. Yes, the pool was open but it was cloudy and not very warm. There were no towels. The floor was very wet and slippery. There were things floating in the water that appeared to look like pieces of toilet paper or napkins. Another family had their two young children with them. One was wearing a regular diaper and not a swimmer. It was very water logged while she was being held in the water. Then, the father removed the wet diaper and allowed her to "swim" naked. I can only assume that she urinated in the water since she was a baby; under 2 for sure. I then wondered if the floating things we saw were parts of her diaper that was possibly falling apart from being so water logged. Anyway, it was kind of gross and would have been nice if someone would have monitored the pool area since it is located right in the front of the lobby area. I am sure everyone could clearly see the naked child and what the family was doing. It just kind of took away from our pool experience, which again, was why we booked in the first place, along with the hot tub. On a good note, the room was clean, as well as the bathroom. The temperature was able to be self-controlled. There was free wifi and plenty of towels in the room for showering.

The first room we checked in looked like it wasn’t cleaned very well. The tile floors were very dirty and there was what looked like food on the curtains. We asked for a new room and the second room wasn’t much better. Same scenario as far as floors looked like they needed mopped and it looked like it had been awhile since the floor around the toilet had been cleaned.

The hotel was clean, the staff friendly and beds were comfortable but everyone was just a little worn down. The elevator was pretty terrifying. Overall would stay again but really feel like we overpaid. Ps CeCe at Applebee's next door was amazing! Great option if it's been a long day and you need a margarita.

Air would not go below 70, asked them to fix it they came in while we were gone and turned it to 76 and it was not fixed. Never got below 70. Bed was extremely hard and uncomfortable! Shower was very cramped. Hot tub was closed of course.

Bugs in the room wouldn’t check me out when we were here for 5 minutes. No documentation no nothing.

Seems like place is up for sale. Furniture slightly worked, investment in all but lobby ? Have you ever had ants in your room crawling over the counters?

Very nice stay. Clean and cozy with professional and friendly staff.

Good Hotel, excellent staff service, good room...average internet speed...

The hotel was excellent. Clean. Quiet. Comfortable. I'll be back!

We had ants around the phone and the bathroom floor was gritty.

Clean, beds and over all excellent stay

Everything was great. I would change the egg bacon sandwich to egg, bacon , cheddar and nothing else . The spinach leaves and guacamole IMO detracted from a classic basic egg breakfast sandwich.

Nice Hotel. There for 2 days while visiting Cleveland. Clean and easy access to highway. Second time we stayed at this location.

POSITIVE: room size, comfort, cleanliness, all top notch. NEGATIVE: the hotel description said restaurant. I was expecting a real restaurant, but instead found a one-person counter with quite expensive ala carte menu items. I think a decent breakfast for the two of us would have cost about $40. We went elsewhere to eat.

My days was excellent. The hotel was very neat and quiet. I enjoyed my time that we stayed at the hotel. Thanks!

Just what I was looking for. Very quiet and near dining.

Very slow check in and check out.

Wonderful staff and kid friendly. And great service.

Clean hotel room and very friendly staff. We were there for 4 nights and only had hot water for 1 1/2 days.

Nice

Good hotel

The worst Marriott I’ve ever been too ! The pool is so small hot tub was covered the ceiling in the pool room peaked on your head ! The Bristo is a joke and they didn’t have a dinner restaurant as stated !!! I definitely got roped off spending that kind of money for something worse than a comfort inn

Easy to find, easy to park. Quiet. Very clean. Restaurants right near by as well as a gas station. Great for a quick stop during a road trip.