Room was very adequate, meeting room facilities and food were amazing

My stay stared badly as the room I was given was not what I booked. I was downgraded without being told beforehand or at check-in. I had to ask why I did not have the right accommodation. I was given a lame excuse. The place I was given was not good at all. My partner was upset as it was our anniversary and I promised her a nice suite and received a poor second

Unfortunately having booked online I did need to wait an hour before checking in. This was around 6pm, so well after the checkin time. Shouldn’t have to wait that long before booking and paying (while at the hotel) to then being able to check in.

Definitely NOT a four star hotel. It may have been when built but not now. Tired, dated and needing significant improvement

Proper was amazing with superb food and friendly staff. Shower was groaning and noisy, towels and bedding were not changed at all during my 4 day stay. Room looked dated

I arrived at the Hotel, first impressions I must say with the added bonus of the Horizon Health Club looked inviting, I had just made the reservation as I had just flown in from Canada, proceeded to reception showed them my booking and she said it's not visable on there system , come back in 1 hour , and even another lady said maybe 2 hours, I said look I have a confirmed booking from Hotels.com, they were not interested, came back after 1 hour and then was able to check in , the mannerism of the receptionist was not welcoming , I even had to ask what was the my entitlements while staying , she explained in a angry tone, we don't clean your room daily, if you want toiletries , fresh towels, toilet paper come to reception and we will give, I was not amused I was spending 5 nights @ the Apollo, anyway eventually got to my room , first impressions , disappointment, dated, old fashioned room, ripped Upholstery on the sofa , stains everywhere, carpet felt sticky as you walked on it, bed was so uncomfortable like sleeping on springs, bathroom was shocking , toilet hardly flushed you had to reave it like a motor bike to get it to work , Shower flooded as the drain was blocked , overall looked and felt dirty, not very clean, overall the hotel lacks good Management, the most annoying experience was when i told them it was so cold in my room and the radiator is not working , they replied it's summer there all switched off , I said it's cold in my room at night, no care, ignored me.

Room extremely noisy, even with windows closed. Curtains stained. Otherwise room clean. Bedding very clean. Bathroom shower only working on very hot ( could not use). Toilet seat wonky. Breakfast okay but run out of pastries completely. Coffee weak and warm.

The bathroom was dirty and had to ask three times for it to be cleaned.