Horrible experience! The food was horrible, the resort over all was horrible. Bathrooms didn’t work, no hot water lost power and sink and toilet all broken. Have to be in the room for over 4 hours for them to try to make repairs

Staff was kind and helpful. Food was not great. Buffet would run out of items. Poor accessibility to bars. Menus has listed items that were not available. Lack of towels in rooms. Beach is beautiful.

This rating is not about liking it’s about listing the correct information when booking it. The room was dirty and beds had tiny bugs on them and women lipstick on pillow cases. The TV had no cable and nobody sent yo fix it. Also the toilet was not flushing it was broken. I have a video of this. I expect to be reimbursed for part of this stay as I will be contacting my credit card company.

Positive: Confortable w/AC Coffe Shop, Beautiful and pleasant beach area. Restaurants. Negative: Many mosquitoes and 1 of our rooms had trouble with the WC, hotel maintenance couldn't fix it completly.

Many read the reviews to know what issues to look for… so here are mines: 1. Biggest issue is the SMOKING. Per customer service, smoking is permitted in all open area. Which means almost everywhere. I have asthma and smoking makes it hard for me to breathe and throat gets itchy. The majority of the guests are smokers and the minority like myself are non-smokers. Feels like the smokers are catered to more as you have to find areas you are not exposed, or speak up and ask guests to move when they decide to come to your area. The resort should create one area where those who smoke can go. This is a family resort with many kids. Everyone is exposed to second hand smoke. For this reason, I will not return or recommend. Only If the resort makes stricter rules with smoking will I return. 2. Unable to get a lounger in the beach or pool unless you go at 5-6am. The workers tries to help but all chairs have hotel towels and the waters are empty. People hold them and leave. 3. Only 3 restaurants so the wait is long. You are lucky if they give you a beeper to notify you when your table is ready. No beeper and you are not on the list. Last night I went at 6:30pm, got a beeper and wasn’t called until 8pm. During that time the line is long with 50-60 people waiting to get to the hostess. Resort needs faster service. Your entire night is waiting to get into a restaurant. That means you miss the shows and entertainment. Those are my top 3.

I booked this resort expecting a 3.0 star but ended up with 1.0. Shiwer hea broken, furniture missing, lack of response to request such as a pillow, mini fridge not restocked. The bars ran out of bottled water, food is terrible, and this is just the beginning of the many is

DO NOT COME HERE! Food in the buffet was served raw, the hostesses at the restaurant never gave us clear answers on the wait time and had us there for over an hour and a half, & our power went out the first 30 minutes of our stay.

Staff and front desk were rude I called the front desk for replacement batteries 3x before having to walk down and get them myself. Purchased tropical view rooms only to be put in the middle of the courtyard facing another building Housekeeping didn’t bring fresh towels or washcloths the entire stay. Thankfully I had washcloths in my luggage that a friend recommended to bring. My mother whom is handicapped hand to climb three flights of stairs as there are no elevators.

Our stay at Sunscape wasn’t pleasant. The check in process was disorganized and long. Plus, we did not received a nice friendly welcome. Rooms were clean and roomy. Food was bad, dishes that were supposed to be hot were not. There were flies and bees in several of the dishes. One of my daughters even got a stomach bug as a result. Drinks were made with cheap alcohol. Several days, early in the afternoon they run out of certain types of drinks. Really…, how does a hotel in the Caribbean run out of Piña Colada and mojitos at 4:30 pm! Additionally, at the beach snack bar, the ran out of certain food, and only offered tiny hamburgers (buns almost twice the size of the meat), hotdogs, fries and nachos (with what seamed like leftover over bottom of the bag chips). But the worst part was there were never chairs available at the pool or the beach. Guess would leave their towels overnight and claimed their spot. Thus, it was very difficult to find a spot on the beach or pool to relax. Very stressful! Lastly, on our last day we ordered a bellhop to assist us with our luggage. We waited 35 minutes and no one came, we ended up taking our own luggage down from the 3rd floor of building 10, pretty far from the front desk in a 90 degrees heat. We will not be staying at this hotel ever again or recommending it.

First to check in we waited for two hrs, then the ocean view room that I reserved and paid earlier was not available Receptionist said that I will get next day, next day we didn’t get either. For price I paid for ocean view, I got pool view room. They didn’t even propose any compensation or anything. Room wasn’t clean enough, floors was dirty and bathroom also. I cleaned myself before we took our shoes off or used bathroom. Very disappointed! I will never go back there again!

My family stay at the hotel was overall great! The staff and service were excellent. The food at the restaurants and staff were excellent EXCEPT the buffet. The food was cold and not tasteful. The rooms and bathrooms needs upgrading as the bathroom faucet leaks and looked rustic! Some room furniture are outdated and damaged! My overall experience was great and I would definitely recommend and return!

everything too far, a lot of walking in the heat

The property is fine. Very bad food. The worst drink. Very bad and very expensive tours. They cheat you on a lot of things. It was my first time and last

Usually checking in 3 pm when we arrived waiting to 6 pm to get at room and because I told front desk if they not give a solution please return my money and I’ll go diferente hotel . And she give one far way at 3rh floor room dirty and take 1/2 hour walking to first restaurant. And the must terrible food I ever had. Do not go this place you will loose your money.

The room housekeeper Maribel DeLeon did a fabulous job cleaning our room. It was a great pleasure to return to our room and see her artistic arrangements on display.

Very relaxing, beautiful scenery, everyone very nice and helpful.

At lot of improvements. But need to improve the bathroom

There is no getting around how bad the food is. I’ve stayed at AI resorts and know what to expect but this was the worst resort food I’ve ever had. Service was inconsistent everywhere. Waters shoes are a must have to really enjoy the beach. The included water sports stuff was enjoyable.

It was clean, quiet and had a beautiful beach. The food could be better, but over all it was good

Staff were great. However, the stairs and hallway needs to be cleaned more often and something done with the sewage treatment plant. The main hallway smelled like sewage.

Very awesome place Staff Was Amazing

I felt the housekeeping could be a bit more attentive. Had a hard time getting towels, etc. Dinner restaurants were very solid. Great staff and good choices. Would certainly visit again for the right price.

I loved that the beach was right there

entertainment shuts down early No after hours food. Only coffee and some pastryy

The employees are great I liked the atmosphere the pool the food is super good I recommend it

Everything was great

good service. buffet food was a bit repetitive, but tasty. the place was not too quiet, but lively throughout the day. bar service in the starlight lounge was pretty bad, but all other service as on point. Loved Fina (met her at reception), her smile was very welcoming and she helped to answer our general questions and gave suggestions to optimize our experience.

Food was horrible water down liquor entertainment was lousy

Pros: The staff was truly amazing. They were there to help out every time we needed something. One day we had our room cleaned twice and we had turned down service. Cons: The hotel is under new ownership. There was alot of construction going on daily so it was hard to relax throughout the day. Our room was very dated, needs updating. The food was horrible. My husband and I had reall bad upset stomachs for days. The food at th hotel was very limited and very bland. We thought going to the DR, we would have had local traditional dishes. But, I think they cater to the European tourists more there. We were there for a wedding and the bride came home with a parasite because of the food. We stayed on the adults only side. However, there were kids at the adults only pool and the beach. The rules were not enforced. We were disappointed because we paid a little more to have an adults only area. We will not be going back to the DR because of this experience. We will go back to Mexico.

Can not recommend a single thing about this place to anyone considering staying. BEWARE!!!

Most of the staff was extremely friendly

Overall good, but ongoing construction on site and next to the building where we stayed made us sacrifice the feeling of complete comfort. Also the room left a lot to be desired with very strong marks of unfinished renovation.