Could not fault location right next to the station shops cleanliness was amazing spotless breakfast ans service faultless. Quick to serve and clean with a smile Only downside was our room was under reception and night staff had a loud guest all.night with her child up running around And i had to go at 3am.and complain about the banging. But if i had been in a different part of the hotel would of given ot 5 stars

Good value hotel in a great location for sightseeing. The staff were friendly and helpful.

The rooms are good, but small. The beds are old, but it was ok. The washcabin was too small. The cleaning was ok. The breakfast was ok. I miss bacon. Got only one small sausage, to the english breakfast. I want more. The staff was ok. Why must everything have to wrapped in plastic in England? Environmentally conscious?

Mattresses are very old you can hear the springs when you move around shower is disaster the hot and cold water is very hard to adjust very tight space hardly to move inside the shower room I don’t recommend it but staff are so good .

Excellent service

Hotel very clean . Breakfast was ok . The lift struggled as it is also used by staff cleaning and it is set so that it goes to the floor from where it has been called . Spent 10 mintues going up and down building . room adequately furnished and had good lighting and sockets . However sink very small so difficult to fill kettle. No plug for bathroom sink .Hot water very slow to come though, therefore possible to think there is not hot water . Difficult to read in bed as not head board, when you sit up and lean against the wall bed tends to more. Hotel is fine for short stays and very convenient to paddington

Room was spotless and a good size. Bathroom was excellent. There was a good selection of breakfast items. I would highly recommend The Gresham.

I really wish we hadn't booked and paid for this hotel in advance because we HATED staying here! The issues never stopped! Here we go: 1. First night checking in, they didn't have one of our days listed as being booked and blamed it on hotels.com even though i had already paid for it. 2. The second day, the power went out in our room. They offered no solution whatsoever. No flashlights, no candles, nothing. We had to shower, change, etc without power and use our phone flashlights to navigate in the room. Additonally, it was extremly hot because we were in an attic room with no working cooling system. We had to find a new hotel for the next day because they "couldn"t fix the power soon". 3. Upon complaining about the power the next day, they offered to refund us for that day and then charged us instead! We were out over $300 on the first few days of our vacation! It took us an in person visit and blunt words to get them to refund our money. It took four days for it to refund back to our account. 4. No consisent hot water in the showers and showers wouldnt drain quickly at all! Loved standing in my own filth while showering. 5. Extremly lumpy and uneven beds! Could feel every spring! 6. Grimey carpet that i wouldnt walk on in my bare feet. 7. Horrible smoke smells in the halls. I will never ever stay here again! The only positive thing we took away from staying here was the lovely, sweet lady serving English breakfast. That is it. Horrible experience overall!