Our room had roaches and the pool was frequently closed.

Our stay was the worst I have had at a hotel in a long time. It started with us getting there and being told that because we booked with a 3rd party booking (mind you we paid full price upfront days before our trip) that we no longer had a room. It was also almost 10pm and my self 38 weeks pregnant with my 3 kids and husband were in town for a sporting an event my kids needed to be at. The youngest we had with us being 2 years old. This is unacceptable as I know for a fact the rooms those 3rd party sites get they buy and then sell to us later so that should never be a thing. The lady working the desk then lied to the 3rd party site when I got on the phone and called them to fix this mess at 10pm saying she couldn't even see my reservation but looked me in the face and knew my name and everything when we first showed up. The lady some how ended up finding us a room after checking in 2 other families that booked though 3rd party sites as well. Then we get to our room and it is run down and not as clean as you would think a Hilton would be. The shampoo was empty, there was no soap at the bathroom sink. the fridgerater was broken and didn't even cool. The Cleaning lady never even came in our room to reset. We saw them in the hall after 6pm and they had never even been in our room then they just left the floor didn't even knock to see if we needed anything. This was the worst stay for us in a long time we will never be back !

The pool area being right next to the elevator was a bit off. Nothing but water tracks on the walk way to the elevator. Other than that, great stay.

The staff was kind but the facility was dirty. There were chips and food in the pull out bed. The mattresses were all stained clear through. The carpet is old and ruined. Not a good experience.

Needs some updates.

Great stay! Staff was all friendly. Room and common areas were clean. I think the breakfast could have been a bit better. But we were very happy with the stay for the price we paid. Thanks!

Check-in is at 3pm. We arrived at 3:15. The desk clerk advised our room was not ready and to come back in an hour. I went back in 30 minutes. A new clerk was on duty, and although our room was not ready, assigned us to another room.

The room had a living room, but the couch had holes in it there was lots of stuff left in the unit from the last gest. The dishes were still washing. There were 50 kids in the pool that just got in cars and left when it closed.

Tyler was very nasty, not very welcoming at all

Price was $16 higher than when I booked, had to pay the difference. On top of that, the hot tub was room temperature, the couch in the room was torn in 5 places, and the dishwasher was full of dirty dishes. LASTLY THERE WAS MULTIPLE ROACHES IN MY ROOM. (The small ones that can survive the apocalypse) I’m not a Karen so I didn’t make an ordeal, but I’m disappointed that I wasn’t offered anything when I brought this to the staff’s attention.

There was an odor upon entering our room and mattresses and sheets were stained with BLOOD! Following entering we quickly noticed red stains on the door surfaces that appeared to also be blood stains with hair stuck in them. This experience was truly horrific, and once we had explained our experience we were ere allowed a room switch in which we were in a room that was better, but still did not feel clean and housed stained mattresses and dirty surfaces. We were denied a refund because we had booked through hotels.com, but we like still gladly appreciate a refund for this horrific experience.

Very nice suites. Would stay here again!

Very nice staff Clean

The hot tub and pool was not hot or warm. Ice cold!!!

Great place and supper service

I was dissatisfied the hot tub wasn’t hot and I booked room with jetted tub instead I had a walk in shower, the grill wasn’t clean had to wait for staff to clean and also get propane tank. Staff was excellent so is the service and breakfast yes I would stay again just hope the tin will be hot then and that I will finally get my jetted tub!

Good experience overall, well worth the price. Breakfast was better than normal, check in was quick. Room was well sized for a family.

Blood stained sheets and walls

Not what we're used to staying at many other Homewood Suites properties. Heater in room was very loud. Took 5 plus minutes of running shower to get hot water. Floor in kitchen area was buckled and warped and cabinets were very dirty. Loud music playing in the hallway early in the morning and could be heard in the room. Locked out of our room when we returned after being out for the afternoon because they claimed there was an issue with their computer and my reservation, no further explanation and took too long to remedy the situation and get us back in our room

Bed was comfortable, quiet. Had a yellow jacket in the room that we had to kill, that was unexpected. Breakfast not appealing. Nice sized room.

Roaches all over the room when we got in. Hesitant, we started settlin and the were more roaches showing up.

The elevator was out of service for entire stay , the during the first night around midnight I heard the doors opening closing in the hallway for two hour wake me the walls appeared to be very thin. The second night there was a retirement party and we could hear the music through the windows and walls. Again my sleep was disturbed by sounding noises.

It wasn’t clean at all stay at your own risk

Loved it . Even though they will try to charge me for the toilet paper holder and it was already broken . It was still peaceful

The staff was amazing and breakfast was delicious. We really appreciated how clean everything was and how helpful the staff was! Not only that, it was very close to Congaree NP! Would 100% recommend!

the room is small, they don't clean it every day. Everything is small including the two TV. The lady at the front desk is like I have this job. The "HOT" breakfast turns out some bad quality stuffs, sausage, burger, and potatos taste terrible. I have to throw away what I take. No bacon. Pay $150/night for two nights. The pool is tiny, spa is out of order :) Worst experience with Hilton.

Ok

Staff is friendly. Great breakfast. Easy to get on and off of freeway

It smelled funny in the room and the bed didnt feel clean.

I love the ladies at the front desk, Queens!!

It is a nice hotel and I like the kitchens.

Nice and quiet good location and excellent staff