Easy to get to, central location. Size of the room is quite small though. Room amenities are pretty basic. Otherwise it is ok.

Good

Staff were so helpful and friendly

Great new modern hotel only minutes outside of the Old Town. We had a nice family-size room that met our needs. There was road construction in front of the building; looks like it is nearly completed. But we didn't hear any noise from it. Staff were friendly; but gave us incorrect information on how to take transit to the beach.

There is road construction in front. But it didn't really inconvenience us. And was still quiet and clean inside.

Hi. My card was declined when paying for room. My card was accepted anywhere else in Tallinn except this hotel, even in hotel's own bar. The reception staff did not help me with this problem by checking the machine and I was forced to use my emergency cash for the payment. Not my type of service as I am sure it was the payment terminal's problem. Bar staff was friendly and helpful. Room was tidy and sleeping there was peaceful and refreshing. There was a water boiler with two bags of tea. As a coffee drinker it was sad to see no instant coffee bags. They cost a cent but make the day much better. For a 100€ room I expect to get that, especially since there are so many tourists from Finland who famously drink the most coffee in the world per capita. What gives? When I returned my keycard the receptionist only opened their mouth when asking for minibar use. No greeting, no thank you please come again. This and the previous problem with card payment begs a question: Is your hotel living in a world where Soviet service still exists? Where receptionist doesn't need to know how to serve customers? You do understand customer service is everything in hotel business? This was my first hotel experience in your company. These complaints I have are small but they make a difference and I presume my bank card (and my money) are more welcome in some other hotel in the beautiful city of Tallinn. You can thank the cleaning staff and bar staff. They succeeded in their work.

I travel extensively and have stayed in numerous hotels worldwide, but I’ve never encountered anything like this before. I called the reception to request a standard room cleaning, including fresh bed sheets. To my surprise, I was informed that this would incur an additional charge. Shocked, I declined the service. The room lacked basic amenities, such as an iron and ironing board. There were only two tea bags, with no coffee or other refreshments available. Additionally, there was only one pillow per person on the bed, and the mattress quality was absolutely poor, preventing a deep and restful sleep. On a queen bed, there were two separate blankets, which is not ideal for a couple sharing the bed. Overall, the experience felt more like a 2-star hotel, certainly not a 4-star one. I wouldn’t return to this hotel.

Good, easy and near harbour.

It was great.

This is a big, modern hotel with a great location very close to Tallinn's old town. My room was on the 5th floor. When I arrived the TV in my room did not work, but a quick word with reception got that sorted. There was a well stocked mini bar, comfortable bed and WiFi was strong and reliable. My only issue was that the hotel needs more elevators for the number of people who stay in it. There are 3 and their capacity is limited to about 4 adults so it sometimes took 20 minutes to get up or down to my room. Apart from that it was a great place to stay. It'll soon be even better as a tram connection to Tallinn's ferry port is under construction running past the hotel's main entrance.

Great stay, quiet, clean, and 7 minute walk to old town.

Comfortable

Hotel is nice and updated, but nothing exceptional for this price. Room was quite hot if the sun was shining. Breakfast is basic but dinner was good. Fitness track is a joke. It is just a normal stairway. No gym or spa available in this hotel.

Very good.

Very good stay, I would come back for sure, near old city.

Windows could not be opened

Top quality 4 Star hotel. Excellent staff, good restaurant, excellent bar…. and walkable distance to Old Town and historical sites. A very comfortable choice in hotels.

Excellent hotel in one of the best area of Tallinn. Very close to old town with lots of famous restaurants

We had two rooms. One was excellent and the other the wifi did not work and had a loud mechanical sound the entire time. The problem was never addressed by the hotel. This was the first time I needed help from a concierge booking train and bus tickets as reception was no help but they don't have one. Location is great though.

Central i town - clean and modern rooms, very good service. I will come back to this hotel

This hotel is so environment friendly that cleaning and service is non existent! Great location and a fine place to stay if you just need a place to sleep. No robes, no slippers, no vanity kits, no conditioner or lotion and no information about spa or gym when checking in. Water available for purchase. Other than the great location and nice lobby, there is nothing that makes this hotel a four star hotel. Even though we asked for room cleaning several times, they did not vacuum the room, clean the toilet or sink or even wipe the mirror. They did make the bed and changed towels every 2 days. Extremely cost effective and environmentally sustainable in that sense.

Great location. Comfortable and accommodating.

The hotel is clean, well maintained, and located very well. Unfortunately the hotel lacks of service. When I asked to leave my luggage in the storage room, the employee stared at me with his arms crossed as I put all the suitcases in the shelves. An elderly woman in our party asked for help carrying her luggage upstairs and the employee said that they do not have this type of service. During my stay I could not see any employee smile at any guest.

Value for money!

Everything was good. Breakfast was good. Nice clean room.

Hotel is just a 15 minute walk from Tallinn ferry and only a 5 minute walk to Medieval Tallinn. I arrived just before 1200 and was able to check in then. Helpful staff, comfortable room. I definitely recommend it and would return again if ever I’m back in Tallinn. Safe area for a solo female traveller

Tv did ’t work in our room. Air conditioning was a bit weird starting to blow very cold air at about 5 a.m. Otherwise the room was nice. Breakfast was ok, not the best one. Service ok but not the very best.

Good location, but very full or large groups. Long waits for lifts, breakfast ok but not huge options

Comfortable hotel within walking distance of lots of shops and restaurants.

We were travelling with our daughter and it was a surprise that spa in the hotel was only for adults. We went to other Tallink hotel next to Ekeröline terminal to swim (because we promised to our daughter) but it was full of drunk people drinking in the jacuzzis. Was pretty short visit.

Considering this hotel has been modernised its clearly lacking in basic attention. The beds sag. The towels are cheap and like drying yourself on sandpaper. I asked the reception for some milk for my tea and was told this wasnt possible. When i did use the kettle it blew the electrics in our room. I came to reception to notify them of the problem and was first asked if i had put the card in the wall holder to make the electricity work. Im not simple. Plus I'd already stayed one night, why would I sit in darkness if that was the issue. The second receptionist then piped up and said ah its because you used the kettle, again acting like it was my fault. If there is a problem with wiring fix it. If its a problem with kettle replace it. At no point did I get an apology for the inconvenience. I wouldn't stay here again.

Short walk to Old town. Shopping mall and grocery store in the next block. Clean hotel room and very good firm bed.