Love staying at Doubletree

No good

Staff was super nice & helpful

The food was wonderful!

This stay was a disaster. Rooms were not clean. Halls had a smell of wet sour carpet. Hotel is rater 4stars but id give it 2 starts at best. How.can a room have trash in the trash can and on the floor behind the trash can. Declined the first room and the second was no better. Also why give me the option for digital keys to skip the counter then still make me go to the counter? I will say the desk clerk was the best part of the stay.

Good

The hotel double charged me for my room (I had already paid through Expedia). Then they told me they couldn’t process the refund because there wasn’t anyone there over the weekend with that authority. There was a hole in the ceiling over the entrance to our room with exposed wires. The carpet was wet in our room, and the room smelled like mildew. The elevators and hallways were filthy with stained walls and dirt everywhere. There was also hair on the bed. Absolutely awful.

When i walked in to my room i had food on the floor and empy water bottles on the desk as if someone was there before me but everything else was clean.

I met some very fine people at the hotel. The waitress at the breakfast was very polite. Great people all around the hotel.

Its nice!

Check in lady awesome helped fix wrong night stay then later checked in with guy super too Went to bar and had food bartender excellent food Goode Beds super cozy Room nice Yet four star cause dogs next to our room howling whining while oweners feasted themselves at Buffett waking us up in hotel 7:30 am to unattended dogs

No one was at the front desk when I entered the hotel to check in. I waited about 5 minutes and someone appeared from around the corner. He apologized for the wait. I didn't see a luggage trolley, so my mom, son and I had to carry our luggage into to the hotel and up to our room. It appeared the hotel had some upgrades done. The restaurant area looked closed but fully furnished. Our rooms were somewhat comfortable. Sheets had a few old stains, the toilet seemed like it was going to stop-up but would eventually flush. The shower water was warm, never hot. NO ONE came to clean the room or replace towels. I seen a couple of rooms had their towels tossed outside the room do so that's what I did on day to. No one replaced the towels, we had to go down to the front desk and retrieve clean towels and once someone brought clean towels to our door. We tried the restaurant/bar the 3rd night of our stay, the bartender took 5-10 minutes to come from wherever she was to take our food order and insisted we take it to go so we did. Mind you there were two older couples already seated with food and drinks. I'm indifferent about the experience. Maybe they just were understaffed and trying to make do or folks were just being lazy. Some neighborhood kids came to use the pool, which was cool. They were well behaved.

It’s one of the older hotels in the area

It was great.

What I didn't like was the fact that there were some young people in the room next to me having a party. They were loud and obnoxious from the time I went in at 11:00 PM until about 4:30 in the morning. Not much sleep that night and there must have been about 10 -12 in the room. Coming in and out all night.

The stay was okay but the front desk was very unorganized. I think we will be staying some were else when we come back to visit Augusta!

Nice property, no complaints, would stay again if ever in the area

The staff were very nice but when I turned down the bed there were old blood spots on comforter and the outside was terribly messy garbage all over fountain was green definitely would not give this place a thumbs up at all sorry as well as the eggs were ice cold this morning witch I was charged for a buffet for my family

One star is generous. Room never vacuumed, Bathroom floor filthy, Cold water faucet not working, Toiletries empty in bathroom, Tissue dispenser empty in bathroom, opened to a hallway on the inside, Lighting was terrible, No condiments (sugar) for the coffee machine, Floor vending machine empty, etc. Expected much more from the Hilton name!! Will be staying at the Marriott on future trips.

First room was disgusting. Layers of dirt on tile floor, loose sink and handles, tub had hair in it, ceiling by toilet was dirty and banged up. Asked to move rooms. Second room was only slightly better. Jetted tub floor was black, surround was cracked up and horribly caulked, front panel loose, and saw hairs stuck on walls. Worst Hilton I’ve ever been in by far.

The staff was amazing and the property doesnt look like much from the outside but was very nice on the inside.

The staff here are awesome.

The fountain in the lobby was pretty and so was the pool area. I didn't like the musty smell in the room and the lack of shower gel in the room.

First room was dirty. Dried up French fry on the floor and bugs in the shower. Had to nave to a different room

The indoor AND outdoor pools were both disgusting. People were jumping the gate at the outdoor pool and smoking marijuana. The indoor pool was NOT heated as advertised and there was no flow/circulation of the water. You could see the debris just floating on top of the water. I chose this hotel specifically for the indoor/outsoor pool options. Never again!!

I live here but we go here every few months just for a staycation always clean and great customer service

Easy checkin with warm cookies

It was safe and convenient and clean

John and Felton were amazing. Their professionalism and prompt attention to the details of our check in was on point. The hotel was beautiful and the whirlpool in the room was a really nice addition to a relaxing stay. I will definitely return.

Room didn’t have a refrigerator.

Check in service was slow and confusing. Had to change between reservationist for no reason other than a new person came up in the middle of my check in and took over. New person struggled to use my credit card for ‘incidentals’?

Jeffery at checkin was amazing!! Thank you!