Room was fine Service was just OK Did not clean room one day Towels were scratchy, not soft, which is what I expected No toiletries

Great hotel, location and service. Hospitality was exceptional.

Thought the stay at the hotel was average compared to the price, they charge you an additional fee on top of the booking price for hotel services. The service and staff were absolutely amazing. However some of the sunbeds weren’t the nicest, and you had to pay for nicer ones or for an umbrella at the beach. Food at the restaurants was a little pricey and the bar at the hotel isn’t open that late on non-weekends. Gym at hotel was a lot nicer than most hotel gyms. Felt like we weren’t really made aware of all the facilities and how to access them when we arrived so could have made more use of the hotel. On the last day we stored our luggage and they didn’t make us aware they move it to a different part of the hotel when we came back to collect them.

Poor check in

Everything great, room bathroom tub could be cleaner

We Love it here. Always stay at Fontainebleau before our cruises. They have it all so you don’t need to leave the hotel if you don’t want.

The stay was pleasant and the staff is professional and courteous.A few concerns, bed sheets that are stained should be thrown out and not used.The bigger concern I have is what happened in the beach. For an exclusive hotel, there is no security or support when something unfortunate happens. On November 3, we returned to our beach chairs after ten minutes in the ocean to sun a man seated at our chairs, going through our bag, our cash in his hand and rummaging for more.He sat down at our chairs, and had a hotel towel over his head while rummaging. When we approached him, he was seated on our chairs and surprised.The towel was removed and it revealed the man was wearing a FB hat as if he worked there but did not have a beach navy or white shirt in…just the hat and shirts.His shirt was light green surf shirt.He agreed to open his hands to my husband to reveal some cash while I looked to see if phones or credit cards were missing. I ran over to a beach employee and stated what happened and his response was, that guy doesn’t work here. I protested as the man was quickly walking away and another employee on a beach vehicle drove by and went toward the man who went toward the boardwalk. Next the beach employee, was sent over to us to state that they spoke to the man but he must have thrown the hat in the bushes and he stated he saw a man running.The employee said they took a pic of the man and the manager was calling the police. No follow up or apology or support at a 5star hotel.

Amazing. Such an iconic place. Check in was busy but went quickly and the gal at check in was awesome and got us a room right away even tho we got there around noon and it was the top floor with an amazing view!! It was super busy due to a concert in town but it was still great!