There is extensive parking which is a benefit. The first impression when walking into the lovely building is of an unloved and uncared for property. There clearly has been a lot of thought put into the decor in the hotel's past however scuffed and chipped paint on the doors and old *fashioned unmatching carpets add to the sinking feeling. The bedroom furniture is out of date and tired. The bathroom well at least it was clean however the tiles and fittings are so outdated and tired looking with the grout in the shower/bath being moldy. Nobody wants a corner bath from the 1980's in peach. Going into the restaurant you have a small bar with tired and ripped flooring behind it - not great when in an area where food/drink is being transported and you require highest hygiene standards. Service - slack and non attentive. Food quality - started off really well with a nicely presented starter which was tasty main course was OK. However a request for sauces and vinegar resulted in me having to go to the bar and asking for it as there was nobody present in the restaurant. The result of my request was a plastic bottle of vinegar and a plastic bottle of ketchup. I did not have breakfast at an additional cost of £15 my expectations following the experience to hand would not have been met. The expectations for the price of the stay were not met. The lack of uniform and formality within the venue does not meet the expectations of paying the price of an upgraded room.

First room I checked into seemed cold and damp and there was a constant noise of the cistern running Quickly changed to another room thus one was cold and took a good few hours to warm up I left the heater on all night. Cleaners came twice to clean my room at 10am and at 10.49am check out is 11am Food lovely and well presented. Staff friendly lovely old building

Our room was wonderful - spacious, immaculately clean, beautifully furnished and with wonderful views from the windows, out across the surrounding countryside. The breakfast was first rate, and really set us up for a day of adventure in the local area. We loved our visit to Makeney Hall and will definitely be back for another stay in a few months.

Beautiful hotel, friendly staff. Great location.

Really, really lovely people working there, and the exterior of the building and it’s surrounds are beautiful. Inside, away from the main areas, the hotel itself is very tired looking and in need of attention. Bedroom was a little shabby and the bathroom was very, very dated indeed. Breakfast wasn’t the greatest, but actually not as over priced as many hotels can be.

Family weekend away

I have stayed at Makeney Hall five times now which says a lot. This time I was with my dog and also a friend. I booked two rooms which Expedia said were, "in the courtyard (briliant) pet friendly and on the ground floor". Upon arrival, I was told that both rooms were on the first floor. I explained what Expedia said and reception fixed it so my friend would be on the first floor and me and my dog couldl be on the ground floor. Due to this, despited being told that the room would be ready after three, me and my dog's room ended up being ready around 5 p.m. For us, it was fine but other travellers might have been upset. Also, after enquiring from reception the time for breakfast, we were told that it would be from 7 a.m. as the next day was Monday. We arrived at around 7.40 to be told that as it was a bank holiday it would be starting at 8. Again, not the end of the world but we are reasonable people and some aren't. We had to eat in the beautiful drawing room which is a fair way from the non friendly restaurant. If I had been travelling alone, this would have been a problem. Also, the drawing room was not set up for our breakfast and so I had to strip a table in the restaurant of napkin, knives and forks. Again, bot the end of the world but I thinik that it can make pet owners a bit ostracized. I still love Makeney Hall and will stay again. This is constructive criticism, only I will always recommend this fabulous hotel.

A lovely stay with our dog. Beautiful grounds. Staff were great.