Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.

Fantastische executive kamer

Lack of hot water was very annoying

We were disappointed that the grounds were Completely unusable and in such a state of disruption. I had intended to stay at your facility in Vorshooten which would have been a better environment. The construction was very noisy first thing in the morning by 7am. We really enjoyed the restaurant facilities and appreciate the birthday wishes for our friend our last evening in the dining room. The front desk staff was very helpful.

Perfect

I had issues with my window being opened while i wasn't there and not closed again. The pod machines used for coffee are tempermental. I had issues with three machines.

We regularly use the Van der Valk when visiting family in The Hague. Even though it continues to be refurbished we use it because of the friendly efficient environment. Our request for a late sign out because of our evening flight to the UK was very much appreciated.

The overall experience was not very good at all. Upon arrival, I was given a room that was quite dirty. Luckily I was able to get another room. During the night at around 3 a.m. there was a fire alarm. Everyone had to go outside. We stood there for about 30 minutes but what really bothered me is that no one from the hotel gave us any information, even when we asked.

I am looking forward to seeing the renovation when it has finished

Great!)

Great stay. Nice, clean and calm. Really helpful staff. We brought our dog but had made a wrong booking through hotels, they quickly found a solution by switching around rooms and made the stay possible.

Decent hotel , close to Hague. Large rooms and comfortable bed. The steak at the restaurant was a bit dry but everything else was great.

Great breakfast and clean rooms. The hotel was under renovation when I was there.

Hotel prima ,ondanks de verbouwing. Diner in restaurant is matig, ontbijt is goed

I have stayed at this hotel multiple times as it fully meets my requirements in location, friendly helpful staff and facilities

Excellent breakfasts

Not knowing if parking would be available when returning at night

Friendly helpful staff, room excellent and clean. Meals very good.

A pleasant experience. The staff was nice, helpful, and let gave me a pen when I really needed it. The room was clean and quite large. If I have to say something negative, I would direct my criticism toward the bed which could’ve been better.

Wonderful

Property was clean and well kept. Most areas were updated, others were not (room furniture). But overall was a nice place.

Solid hotel, nothing special, but also lacking nothing. Breakast is better than average, the beds are reasonably comfortable and most of the staff are very nice.

Great hotel lots of parking big spacious room, clean with lots of facilities.

Very Comfortable stay at the hotel. The rooms were very clean and up to date. Staff were polite and always helpful. I ate one meal at the restaurant and it was very good. I also enjoyed the bike rental service.

Clean and tidy, friendly staff, not a lot of time spent in hotel and didn't try resteraunt, but would stay again

Very noisy. There was a lote of noise in the night

The room was the noisiest ever I stayed in. The staff was very cold. I stayed at the hotel in the past and it was OK. Not sure if I would recommend now or return.

This hotel is best for people who are passing through the area and are driving. The hotel is very clean and comfortable. The staff were helpful and friendly. Unfortunately the location is poor. There is nothing in the immediate area, no shops or green spaces.

This hotel is best for people who are passing through the area and are driving. The hotel is very clean and comfortable. The staff were helpful and friendly. Unfortunately the location is poor. There is nothing in the immediate area, no shops or green spaces.

Very nice hotel

This hotel is conveniently located outside the city center of The Hague, and would be a great place to stay if planning to visit the Hague, Delft, or even Rotterdam. My wife and I arrived in the late evening after a long drive from Germany, and we were pleased to find the hotel restaurant still open. It was a nice place to relax and unwind, although the service was slow at first (understandable as the restaurant was preparing to close). However, the attention that our waiter and server showed us went above and beyond the call of duty, and it made our stay that much better! The room was clean and spacious, and we both enjoyed the patio that came with the room. It was a nice way to start our morning! I would recommend staying here for any trip to The Hague or Delft...definitely worth the drive into and out of the city center to stay at the Hotel Den Haag-Wassenaar!

This hotel is conveniently located outside the city center of The Hague, and would be a great place to stay if planning to visit the Hague, Delft, or even Rotterdam.My wife and I arrived in the late evening after a long drive from Germany, and we were pleased to find the hotel restaurant still open. It was a nice place to relax and unwind, although the service was slow at first (understandable as the restaurant was preparing to close). However, the attention that our waiter and server showed us went above and beyond the call of duty, and it made our stay that much better!The room was clean and spacious, and we both enjoyed the patio that came with the room. It was a nice way to start our morning!I would recommend staying here for any trip to The Hague or Delft...definitely worth the drive into and out of the city center to stay at the Hotel Den Haag-Wassenaar!