They did not have our room ready when we arrived. They had to shuffle rooms around to fit us in as the booking they had was for 1 person even though Expedia confirmation said 2 people. The room stank of cigarettes even though it was a non smoking room. Told the staff several times, in several days, about the smell but they did nothing. Had to buy my own air spray to minimize the smell. The bathroom door and wall was covered in coffee drops but again they did nothing about it. Only on the 3rd day they gave us toiletries (shampoo and body wash). None of the other days we stayed there. Absolutely pathetic hotel. They ignored every single time we mentioned something to them. Expedia should not promote this hotel at all. Disgrace.

The staff was amazing, very accomodating despite the language barrier. The restaurant was rarely open but the breakfast was always fresh and ample.

The staff was amazing, very accomodating despite the language barrier.The restaurant was rarely open but the breakfast was always fresh and ample.

First impessions - Entry lobby side glass panel had a huge crack; there was an unpleasant damp smell between the outside and internal front doors. Bathroom had a very unpleasant sewage type smell. Washhand basin tap was very loose. Bathroom generally needing renovated. There seemed to be a shortage of towels. Room lighting could be better. Reception and restaurant area were pleasant except for mismatched cutlery. Food was good. WiFi was excellent - 50Mb upload & download. Pricey for standard of accomodation.

Very comfortable and clean, staff are very helpful, great location 20 minute walk to Arras,

Very comfortable and clean, staff are very helpful, great location 20 minute walk to Arras, 👍

Very friendly staff. Made us feel welcome. A bit of a walk from town (20 mins)/. Taxis are limited.

Very friendly staff. Made us feel welcome. A bit of a walk from town (20 mins)/. Taxis are limited.

Very convenient although limited eating places near by. Near a beautiful walk by a river. Clean apartment, great for the family.

Very convenient although limited eating places near by. Near a beautiful walk by a river. Clean apartment, great for the family.

For 3 kids it was perfect after a day of travelling. 3 singles, a double and a shower. No air-con, shower and toilet have seen better days, room was clean.

For 3 kids it was perfect after a day of travelling. 3 singles, a double and a shower. No air-con, shower and toilet have seen better days, room was clean.

Not an all facility 5 star but for a brief stay a great hotel, staff were very polite and helpful.

Not an all facility 5 star but for a brief stay a great hotel, staff were very polite and helpful.

if you aren't hungry or prepared to go into Arras itself then this will do....clean room,comfortable mattress and decent shower. However if you must eat there bring sandwiches and crisps as the food will be a massive disappointment and the price of the cider,our error for opening it, at EURO 12.00 for a bottle that can be bought at a supermarket for just over 2 if beyond belief.....also dining staff either don't care or do not speak English... either way plenty of Gallic indifference on a scale that would have them welcomed in any Parisian eatery

if you arent hungry or prepared to go into Arras itself then this will do....clean room,comfortable mattress and decent shower.However if you must eat there bring sandwiches and crisps as the food will be a massive disappointment and the price of the cider,our error for opening it, at EURO 12.00 for a bottle that can be bought at a supermarket for just over 2 if beyond belief.....also dining staff either dont care or do not speak English... either way plenty of Gallic indifference on a scale that would have them welcomed in any Parisian eatery

Arrived at the quaint hotel in Arras on a VERY hot summer day. Check-in was a breeze but that was the only breeze!! The rooms were very hot with no air conditioning and when we asked the front desk for fans they said there was only one fan in The hotel and it was already being used. Asked front desk for some ice and we were refused as they said the ice was only for their restaurant use and they wouldn’t have enough. We were travelling with an 80 year old and were unaware that there was NO elevator. Finally the breakfast for 9.50 Euro was sparse and limited. The night before we told the front desk that 10 of us would have breakfast at 9:00am however when we arrived the fruit was gone, the coffee machine prepared tepid diluted watery liquid (the worst coffee we have had) and there was limited selection. There was no staff available.

Arrived at the quaint hotel in Arras on a VERY hot summer day. Check-in was a breeze but that was the only breeze!! The rooms were very hot with no air conditioning and when we asked the front desk for fans they said there was only one fan in The hotel and it was already being used. Asked front desk for some ice and we were refused as they said the ice was only for their restaurant use and they wouldn’t have enough. We were travelling with an 80 year old and were unaware that there was NO elevator. Finally the breakfast for 9.50 Euro was sparse and limited. The night before we told the front desk that 10 of us would have breakfast at 9:00am however when we arrived the fruit was gone, the coffee machine prepared tepid diluted watery liquid (the worst coffee we have had) and there was limited selection. There was no staff available.

Nice little Hotel, Comfortable rooms , Good Breakfast , 35 minute walk to main town Centre , Taxis areprox 18 euros , cheaper if you book a return.

Google map link on booking incorrect making location difficult to find. Nearby restaurant as recommended by staff excellent in food, welcome and service.

Good Value for money and location suited me. Free WIFI worked well and was good speed.

Did the job nicely. Basic and clean for short stay.

Good value and a very convenient location for touring the WW1 battlefields, memorials and cemeteries. The rooms were small but adequate and very clean. The staff were efficient and friendly. Quiet at the weekend but very noisy early on the Monday morning. A good location for an overnight stay on route south.

Not great location, advertises as having a bar and restaurant but in reality it's a few tables by reception - drinks are served over the reception desk. Fairly clean but on the whole wouldn't stay here again.