The property is clean with nice room view. Excellent Spa facility, and the service was excellent which made our stay memorable

Never ever try it

Beautiful location, spacious accommodation.

Beautiful place. Super nice staff.

spectacular view, close to the golf course

The establishment is clean and well kept, however I am very dissatisfied with their service in general, from restaurant, they were short staffed and very slow. On arrival our room was not fully serviced, no towels had to request from housekeeping. The staff appeared to be overwhelmed and as such our a damper on an otherwise beautiful holiday. The breakfast offer was very limited and bland, not food you can eat more than once.

Beautiful property but it appears to be in the midst of financial trouble. Water was off in our room when we arrived. They stated they would advise once turned on but after a few hours we tried it and it was on but the water came out brown. After running for several minutes, the system did not clear and bathtub filled with brown water. Went to dinner and it was freezing in dining area (no heat running). I told hotel about sewage looking water and she said to keep running but I did not want to pop the drain due to floating sentiment. She advised they would send maintenance to drain but returned to room and they had not. I put my hand in the gross water to drain bathtub- yuck. Told my acquaintance while there that the staff have been known to steal items (he knew because he had worked there previously. Avoid this hotel

Not what I have expected from a 5 star property. The staff was great, but the place looks run down. Yes covid can be blamed. But they still seemed very busy,enough to keep standards high. The restaurant was sad. The food was not great. I had chicken wings, which they were waiting on the delivery for. It was not what you would expect from a 5 star establishment. You can see they are under staffed. The staff they have seems to struggle to exactly what to do. Yet it's not their fault, it's lack of training and management presence. The room was nice. One thing worried me the most: I have paid my bill at the restaurant and bar, only for a staff member to call me at my room saying I have paid short? Yet I sat there 2 hours without them saying anything. He wanted to come collect the money from my room? I refused. The next day there was no record of this? My worry was that the guy was trying to make a quik buck? So overall they reputation they have definitely does not live up to what you get, or pay for.

I had an amazing stay at Pezula, all was in order, service was excellent.

Friendly staff. Treat you as a King.

Excellent stay. Spacious rooms with all the facilities you need. Extremely attentivr staff. Beautiful pool area.

We have stayed at Pezula many times over the years and it remains one of our favourites. On this occasion you can feel the impact of covid in terms of the limited restaurant offerings and skeleton staff. However, it was still a wonderful couple of days to recharge the batteries in luxury.

Our stay was amazing, we really enjoyed it. The only down side was the breakfast, there wasn’t much variety so we had the same thing on all the three days

It feels a bit old-fashioned and needs a renovation. But this is compensated by a fabolous view from most of the rooms. Staff goes out of their way to make you feel at home and the food is wonderful.

Chef sat with us for half an hour just after check in. My wife is vegan and we placed an order with him so he can arrange dinner and breakfast. Dinner was not prepared, we had so wait 2 hours and our meal was cooked as specified. We did not have dinner. Same with dinner the chef made excuses for not having vegan meal prepared. Not worth the money staying there.

Excellent hotel and superb location overlooking Knysna. Exceeded all expectations.

Beautiful property. Great service. Special thanks to the concierge manager Alistaire who went above and beyond for us. One of the best properties Ive stayed at in South Africa in terms of service and attention to detail.

Beautiful property. Great service. Special thanks to the concierge manager Alistaire who went above and beyond for us. One of the best properties Ive stayed at in South Africa in terms of service and attention to detail.

Very comfortable hotel with great restaurant and friendly staff

I wish we had stayed here longer. What a big beautiful room and bathroom. Great shower with perfect water pressure. We booked a Junior Suit with the ocean view and a balcony. The pool area is beautiful and modern. I am sad to leave!

I wish we had stayed here longer. What a big beautiful room and bathroom. Great shower with perfect water pressure. We booked a Junior Suit with the ocean view and a balcony.The pool area is beautiful and modern. I am sad to leave!

I have book two nights to stay at Conrad Pezula during my trip through the Garden Route. It is a nice and great place including the room, facilities, spa, great view and sights. However, the only issue is with the services provided by the hotels team. I have experienced a delay in check-in for nearly an two hours and 15 minutes. I arrived at the reception around 3:00pm but the room was not ready until 4:15pm. The check-in time is supposed to be at 2:00pm. Moreover, during the first day, I have ordered a dinner meal to my room (room dine-in service) at around 8:00pm but I did not receive the food until 9:40pm due to a mistake in the room number. The food was delivered to the room late and it was not well warmed or freshly cooked. To apologize for the inconvenience, the hotel staff charged 100% of the food to the hotel. In addition, we have utilized the laundry service for washing some of our clothes. We handed over the clothes to the room service team in the morning and we were advised that we will receive them on the same day around 7:00pm, however, we did not receive until the next day around 8:30am. Overall, the hotels facilities and sights as well as the rooms are amazing. However, the shortcomings of customer services provided in this hotel does not represent a 5-star hotel owned by Hilton.

I have book two nights to stay at Conrad Pezula during my trip through the Garden Route. It is a nice and great place including the room, facilities, spa, great view and sights. However, the only issue is with the services provided by the hotel's team. I have experienced a delay in check-in for nearly an two hours and 15 minutes. I arrived at the reception around 3:00pm but the room was not ready until 4:15pm. The check-in time is supposed to be at 2:00pm. Moreover, during the first day, I have ordered a dinner meal to my room (room dine-in service) at around 8:00pm but I did not receive the food until 9:40pm due to a mistake in the room number. The food was delivered to the room late and it was not well warmed or freshly cooked. To apologize for the inconvenience, the hotel staff charged 100% of the food to the hotel. In addition, we have utilized the laundry service for washing some of our clothes. We handed over the clothes to the room service team in the morning and we were advised that we will receive them on the same day around 7:00pm, however, we did not receive until the next day around 8:30am. Overall, the hotel's facilities and sights as well as the rooms are amazing. However, the shortcomings of customer services provided in this hotel does not represent a 5-star hotel owned by Hilton.

The quality of the food could be improved - the service is 5 Star, the food was 3 Star

We had a wonderful stay in this superb hotel. The staff were just fantastic with the highest, friendliest service possible. Wonderful breakfast fare. Excellent pool and sun bathing facilities. I could not recommend this hotel enough. Coach service to and from Kynsna in the evening was great.

The hotel is far away from activities and expensive

The hotel is far away from activities and expensive

Breakfast should be upgraded as per category of hotel

Breakfast should be upgraded as per category of hotel

We were party of 8 (4 Adults and 4 kids) stayed at the Pezula for 3 nights. Had a great time. The location is perfect, tucked away in the hills. In our view, the bar and the restaurant staff could be more educated in customer service and being attentive to guests. We would not have minded at the busy dinner times but at 6 PM, we had to wait for more than 30 minutes for our drinks. Service during dinner is not 5 star standard for sure. we experienced it all 3 nights that we stayed so could not say it was just one off. Having said that it is great location, great facilities and would recommend this hotel.

Fantastic hotel with great views. Service levels where at times overbearing. Only complaint was the main restaurant. Food was jumped up, prices high, service was appalling

Hotel and staff were amazing, rooms were great. Breakfast service could do with some improvement.