The hotel leaves much room for improvement. The service is poor, the staff are not cordial, and super inflexible. I come to Cádiz every month for business, and this time I needed to change my trip by one day because the operation was delayed. The hotel refused, I paid for a night without being there, and I could not stay an extra day. Due to the hotel's policy of not shifting a simple reservation by ONE day, the hotel not only loses a customer, but also several colleagues of mine who will attend in Cadiz and will certainly receive a negative recommendation. A lack of courtesy, sensitivity, professionalism, and sense of fairness. I hope the €150 you gained at my expense was worth it. Besides that, the hotel structure is old, with only one very slow elevator, the bathroom is poorly designed and doesn't even have a glass shower door, but rather dirty and yellowed curtains. There is a pillar between the toilet and the bidet, no cabinet under the sink. A horror show. As for the gym, it’s not even worth mentioning. It has a treadmill, a broken elliptical machine, stationary bikes, and a bench: absolutely no dumbbells, not even a mat for stretching. Lastly, the garage looks like something out of a horror movie. The entrance is through a super tight car elevator, and the garage has no ventilation at all. They could easily rename the garage to a sauna. Summary: I do not recommend this place. This dump couldn't even be classified as a 3-star hotel, let alone 4.

Staff helpful and friendly. Perfect location in Cadíz. Rooms are a little outdated but pretty clean and extremely spacious. Need new pillows.

Be very careful about reception staff upselling your room to a superior room. If no superior rooms are available they will allocate a family room which has none if the benefits of a superior room and claim it is superior to a double room when you complain. Do not be fooled!

Very run down hotel, elevators extremely dirty, TV in the room not working, receptionist was probably eating something and grabbed our pasaports with greasy hands. I needed to disinfect them! It was not worth 120 USD a night.

Charming lobby and perfect location for exploring Cádiz, but a word of caution for those arriving by car--the parking garage was terribly communicated to us regarding how to arrive (and we do speak castellano, and this was during Carnival which made the need for specificity even greater!). And the parking access is not for those with claustrophobia issues--a tight turn gets you into a cramped car elevator taking you underground. Staff was friendly and we would definitely recommend the hotel.

Very close to main city attractions. Quiet and comfortable. Friendly staff.

The location of the Hotel is excellent. The rooms are spotless and well maintained. Our one criticism is that the breakfast is poorly organised. i.e the butter and jam should be next to the bread, the 'hot food' area should be signposted as it is tucked away from the main breakfast area. We had booked 3 breakfasts not realising that on the weekend it started later. Due to our early departure time on the Sunday we were not able to have a breakfast. Our request for a refund was refused and instead we were offered a picnic at 07.30 am which was certainly very poor value for the money the breakfast had cost.

Great location, valuable garage availability

Very disappointed that the pool was a) not open and b) did not look at all like the photos on the hotel website - in fact, the area with the sun loungers was grim. The beige sun loungers need attention, as does the artificial grass and the general area. However, the spa facilities are excellent, if a little pricey, although it is 2 for 1 if you are staying at the hotel. The restaurant is more like the cafeteria - nice staff, limited offering, lacks ambience. Location is good, lots of bars and restaurants around and easily walkable. Room was basic but clean and acceptable.

The staff were all amazing! First time using a car elevator to park under the hotel!! So easy and convenient, especially since we were in Old Town!

Great location in old town Cadiz. All of Old Town is walkable and this hotel is about a 7 minute walk to the cathedral. Front desk staff speak English and are helpful. We didn’t get the included breakfast but looked like a big spread. Do note you can get tostada (toast with ham and tomato) and coffee for about 3 euro at many cafes nearby. We had two connecting rooms for our family of 5. Our only complaint was no temperature control in the rooms and they had the heat on at end of March because 60s is cold for them. Our rooms got to 85 degrees the first night and we roasted but they were able to turn off the heat altogether and it was perfect thereafter. Rooms are fairly basic but size was good.

Enormous room with an enormous bed. Everything very clean. The look and feel is very nineties but no wear and tear. Everything within walking distance. The public parking and the old city center.

Very good, classic hotel, great breakfast, big room, great location, very very nice staff.

Excellent service

Great value, helpful staff, good location in an impressive old building but sadly the rooms overlooking the courtyard are noisy

Staff is enthusiastic, very helpful and attentive. However, the plumbing could use attention. There was a water leak through the ceiling in the bathroom and a sewer gas odor that occurred with a heavy rain, coming up through open drains. The size of the room is very good, the bed comfortable.

Lovely hotel in the heart of Old Cadiz town - close to public underground parking and easy to walk around from here. Very comfortable cool room and delicious breakfast from an extensive buffet. Roof top pool was chilly but on a hot day very refreshing for a dip! Would definitely recommend this hotel.

Spotlessly clean room, excellent buffet breakfast. Close to the main bus station in Cadiz and in the old town. Staff very helpful with excellent English spoken at reception. Roof top pool very clean with excellent views over the city.

Very friendly staff, excellent location in the heart of the old town.

Good location. Didn't use facilities as there for one day. Bit dated and expensive compared with hotels we had stayed in nearby in Seville but perhaps there is more competition there! Family room had 2 large beds rather than double an sofa bed which was good but they were so close felt like one big bed so not ideal for our older son!!!

Location location !!! Very confortable room and service. Highly recommend !

Unfortunately there was just a large renovation operation starting in the neighbor building. So it was impossible to approach with car. The warm water was also closed during the arrival day, really odd to have a Spa without water. The Spa area was closed and we didn't find the outdoor pool. Reception took first our payment then told about the water problem. The location of the hotel is very good, but it seems that the staff thinks location is everything, no need for service.

The property was clean though dated… Staff not over friendly or congenial. They were doing their job, but not much more.

A perfecy spot for enjoying all that Cadiz has to offer, with friendly, helpful staff. Having heeded previous comments about parking, we parked in the public car park, 5 minutes walk away. We had a lovely room (114) a junior suite, with a lounge area and seperate bedroom and an ample sized bathroom. Towels available for Spa, which we didn't get chance to use, plus bath robes and slippers. I signed up as a VIP member on arrival and we were delighted to receive a bottle of Cava and a fruit platter upon our return after our evening out, which rounded of our stay very nicely, all in all a lovely Hotel in an ideal spot.

The hotel was excellent as usual, stayed here many times. It's location is excellent and all the services are as you would expect.

Air conditioner did not work. Hotel was informed Not fixed. Hotel again informed. Not fixed. I gave up. We left after two hit nites.

Great staff. The hotel's location is perfect.

A decent hotel. Central for walking around Cadiz. The room was pleasant and a decent size. We used the spa which was really nice.

Very clean room with a comfortable bed and pillows. Varied breakfast buffet. Perfect location for a walk about the old city.

Great location! Check-in young lady was helpful and pleasant. Bed was comfortable, room pleasant and ckean. Ate breakfast in the cafe - quick and good value. I recommend this Hotel.

The hotel is in a fantastic location within Cadiz making it a great base but we would not stay here again because it was impossible to sleep. They advertise Air Conditioning as a facility but the reality is you can't use it! In winter, they pump hot air into the rooms and in summer, cold air. The temperature in the room was 36 degrees which was far too hot to sleep. We had a 7 month old baby with us for whom this was especially bad. We live in Spain so are used to the temperatures but it's clear other guests were suffering considering the number of windows open (however no breeze as it's a courtyard!) Sadly, the staff, including the manager said that's their policy and there was nothing that can be done. Seems strange considering there's a control panel in the room - they just dont allow you to use it and surely it's costing them more to pump all this heat out and have everyone open windows than allow the unit to be used! The spa is also only open Wednesday - Sunday which was a shame considering we stayed on Monday and Tuesday! Finally, we had to eat breakfast on a low coffee table in the lobby as there aren't enough tables in the restaurant to accomodate everyone. Such a shame as these issues could have easily been rectified but the staff just arent' interested.

Very quiet rooms.