We really enjoyed our stay at this location.

The Westin Annapolis was the worst experience I have had in many, many years of traveling around the world. These guys should do anything else but be the hospitality business. I will keep it short: I had booked that place a couple of months ago because it was close to the Navy stadium where I wanted to attend a soccer game with my son. A day before my check-in, I received a message from the Westin giving me all the latest information on how to check in etc. When I arrived there, an incredibly dishonest employee told me there was no room for me because apparently I had canceled it, which quickly turned out to be a lie. Then, she claimed, with the help of her supervisor, that there had been a glitch in their system, which also turned out to be a lie. The reason was in front of our eyes. FC Barcelona had just made a huge reservation and my son and I were deemed to be worthless. She basically told me they had no room for us despite a valid reservation made months in advance. She told us to look for another hotel and that was it...The rest of the story is not interesting for the sake of this review. But this humiliating and frankly stupid experience left quite a bitter aftertaste.

Good

From the drive up to the entrance it was so prestigious, and the staff was very pleasant and friendly

Great property located just outside the hustle and bustle of the historic Annapolis district. I liked that we could easily walk to the vibrant downtown area but go back to a quieter area in the evenings. The staff were very friendly and helpful, and our room was clean. The only issue we had was with self-parking - they had just implemented a new self-pay option, but after paying for 2 days we were informed that there were no in and out privileges and that it would be more expensive than valet parking. The hotel did comp our parking because of the confusion with the new system.

Excellent property in a excellent location

Always a pleasure staying here. The staff is alway professional and always accommodating. The free shuttle of annapolis has a stop out front that makes it easy to get down to city dock easily and for free. Restaurants within a hop skip and a jump

Everything was great, exceeded expectations

Great staff and lovely property. However the beds were just so stiff. We spent two nights here and while we loved the bar, area around us, and staff was amazing, the beds made this tough for us. The second floor view of the roof was also not so great. Other than that it was an awesome place to stay near lots of shops/restaurants. The free shuttle nearby to the city dock is a bonus!

I was disappointed overall and felt overcharged. They "upgraded" me to a parlor suite that had a murphy bed. The room was $400 with tax and i had to make my own bed. Additionally i could clearly hear the barhroom in the next room from one end of the room. Overall the furniture was very uncomfortable, the mattress was nice but i suspect its not often used since the room looked more like a get ready for a wedding room.The staff was few and far between . The hotel was clean and seems luxury on the outside. Just not impressed overall for the cost.

Excellent

Improve WiFi connection

Great location in Annapolis. Far enough from the busy streets to be quiet and close enough to walk to everything.

We had a great stay.

Clean

Amazing hotel. Super clean. Staff was friendly very helpful. The beds were the best I have ever slept in. The location is great and easily walkable to downtown. Overall fabulous

Everything was wonderful however the garage elevator was out of order so someone like me with multiple sclerosis is hard to walk the stairs we still enjoyed our stay

Was within walking distance of fun restaurants and shops. The valet parking system was a little bit strange, but efficient. We were offered complimentary champagne on arrival and there was free coffee in the lobby the next morning when we checked out. Great stay!

Absolutely gorgeous facility

great

great location.. food amazing… service good

Within walking distance of waterfront. Lots of food options available.

Everything was fine except the restaurant, it took a lot of time to get seated because no one was attending the front desk, then the waitress took an hour to bring our food out and then we had to leave because she never brought our food out.

Cheap.. on everything

The stay was very good, I only have one complaint when checking in because the lady did not give us good information about things about the hotel, I felt the she was a little rude, but in general everything was fine. Thanks a lot

Very nice area

Rooms and lobby were gorgeous. Room was comfortable and spacious. Only negatives were WiFi wasn’t free unless you sign up for their app and parking in attached garage was pricey.

Upon arrival for a 2 night stay we found that there was NO HOT WATER in the bathroom sink. This was reported and we got no response. This happened twice. Apparently a repairman came to our room twice but left no report for us. We informed the manager who sent up a repairman, still got no response and still NO HOT WATER. On the 2nd night around 8pm they offered to change our room, but we declined this since we were checking out in the morning. We were charged for 1 night instead of the 2 we were there, but never had hot water. The restaurant was drastically understaffed during the dinner hour, but the food was ok.

Very friendly staff and rooms good for what you are paying.

Staff did not explain anything to us about breakfast.

Our stay was exceptional. Clean rooms and the up to date environment was a plus. Stay was friendly and helpful.

Great staff, clean property, nice room!