Staff was very stiff and it didn’t matter that I was Expedia platinum, I had to show them I was entitled to an uograde and even though a big hotel that didn’t seem bust nothing was offered until our last night so why move then. No complimentary water, coffee anything, really? BTW - I contacted Expedia for help and you were zero help with your chat bot and supposedly live chat. Travel is not what it used or bel. I could sacrifice amenity, but really appreciate respect of being good well travelled customer. Oh well.

Very central, good service and friendly staff

Very nice hotel, location is perfect, very clean. Service is not the best.

The hotel has a lovely lobby and we enjoyed the in-hotel restaurant. The concierge was not as helpful and was unable to assist or provide recommendations during our visit.

Convenient to restaurants and stores

Great location, convienient to many restaurants and main city parks. Staff extremely friendly and helpful. Overall cleanliness of the room was great.

Great hotel, with excellent accommodations and attentive service.

Absolute best hotel. Made our stay in Mendoza very enjoyable. Great staff. Great breakfast buffet.

I DID NOT LIKE THE WOMEN WHO RECIEVED US IN OUR CHECK IN , SHE WAS UGLY , ANY TIME WE NEEDED SOME HELP IN ANYTHING. SHE WAS NOT HELPFULL NEVER.

Good location and amazing service. Food is delicious. However, I had problems checking in because they couldn't find my reservation because I did it though Hotels.com. I never had a problem in the past but I was frustrated with this. After researching for my reservation, I was inform that their system didn't loaded my reservation that it was done 5 months before my stay.

Property was clean

Hotel was clean, safe and well taken care of. Staff was excellent and friendly. We liked it so much we extended our stay rather than change to another hotel as we had planned originally.

Hotel muito bem localizado, próximo de bares, restaurantes, farmácias e lojas de conveniência. O lobby e o restaurante são muito bonitos, bom café da manhã e boa comida. A academia é pequena e a piscina não é aquecida. O quarto é grande, os colchões que já estão precisando ser trocados, mas não são desconfortáveis, e como fiquei no andar baixo dava pra ouvir barulho da rua nos primeiros dias, depois acostumei. No geral é muito bom, foi minha segunda vez nesse hotel.

Hotel muito bem localizado, próximo de bares, restaurantes, farmácias e lojas de conveniência. O lobby e o restaurante são muito bonitos, bom café da manhã e boa comida. A academia é pequena e a piscina não é aquecida. O quarto é grande, os colchões que já estão precisando ser trocados, mas não são desconfortáveis, e como fiquei no andar baixo dava pra ouvir barulho da rua nos primeiros dias, depois acostumei. No geral é muito bom, foi minha segunda vez nesse hotel.

Not the first time I stay in this hotel, the staff is very friendly but the hotel is a bit run down since the last time.

Very nice hotel in the center of the city, excellent restaurant and wonderful breakfast. We had a corner room, very big, but shower was leaking. Pro: location, fairly priced, very helpful and well trained staff The only con was that only 2 elevators are not adequate, sometimes the wait was long. Business center did not have a computer or printer, but frontdesk was willing to print our documents.

Very nice hotel in the center of the city, excellent restaurant and wonderful breakfast. We had a corner room, very big, but shower was leaking. Pro: location, fairly priced, very helpful and well trained staffThe only con was that only 2 elevators are not adequate, sometimes the wait was long. Business center did not have a computer or printer, but frontdesk was willing to print our documents.

Superbe hotel with professional staff. The room was amazing with view on the Andes.

Diplomatic Hotel is Great in Every Aspect! The staff is efficient and kind, the rooms are large, comfortable and clean, the location is great, and the food is excellent. Oh! And concierge services are impeccable!

Diplomatic Hotel is Great in Every Aspect! The staff is efficient and kind, the rooms are large, comfortable and clean, the location is great, and the food is excellent. Oh! And concierge services are impeccable!

Hermosas instalaciones, la habitación linda y bien decorada. El desayuno exquisito. Volveremos.

Very good and good food in evening however restaurant lacked ambiance and restaurant service was somewhat lacking polish.

Very good and good food in evening however restaurant lacked ambiance and restaurant service was somewhat lacking polish.

First let me say that what I did have a good experience with was the concierge. He was very helpful in finding places to go and places to eat. Ask for Martin if you are going. Beyond that I found the hotel and staff very disappointing. The facility seems to have not been updated in quite some time. The gym left a lot to be desired, and the breakfast was ordinary. The problem I had with the staff is that they were not helpful in giving directions. Being in a new city knowing how to get somewhere is very important. We were also surprised one morning that when we returned to our room after breakfast at 8:45 that our room was being cleaned. So we needed to wait until it was done in order to change our clothes. This would not be a hotel that we would return to

First let me say that what I did have a good experience with was the concierge. He was very helpful in finding places to go and places to eat. Ask for Martin if you are going. Beyond that I found the hotel and staff very disappointing. The facility seems to have not been updated in quite some time. The gym left a lot to be desired, and the breakfast was ordinary.The problem I had with the staff is that they were not helpful in giving directions. Being in a new city knowing how to get somewhere is very important. We were also surprised one morning that when we returned to our room after breakfast at 8:45 that our room was being cleaned. So we needed to wait until it was done in order to change our clothes. This would not be a hotel that we would return to

This hotel bills itself as "The Mendoza Luxury Hotel", but I don't believe this is an apt description. While this may have been true in the past, the hotel seems to be coasting on its reputation...and charging per that reputation as opposed to reality. I will say that the best part about my stay was the friendly, attentive service, especially from the front desk staff. Room service was also speedy. The not-so-great aspects of my stay were: The room itself was spacious, but the furniture and fixtures were tired and showing their age. And although the room itself was non-smoking, each evening the hallway of my floor smelled of cigarettes and the odor came into my room. The bed was not overly comfortable, but it was fine. The worst part of the room was the bathroom - especially the toiletries. I noticed the shampoo and conditioner bottles in the shower looked a little worn (the lettering on the bottles had faded and the caps were dented and had stains on them). When I opened the shampoo bottle, it was clear it had been refilled because it was "gummed up" and there was hair in the threads of the cap. Disgusting. I then took a look at the shampoo and conditioner by the bathtub, only to see that - while the liquids were different - both bottles said "Conditioner". Again, they are clearly reusing the toiletry bottles. This is not luxury.

This hotel bills itself as "The Mendoza Luxury Hotel", but I don't believe this is an apt description. While this may have been true in the past, the hotel seems to be coasting on its reputation...and charging per that reputation as opposed to reality. I will say that the best part about my stay was the friendly, attentive service, especially from the front desk staff. Room service was also speedy.The not-so-great aspects of my stay were:The room itself was spacious, but the furniture and fixtures were tired and showing their age. And although the room itself was non-smoking, each evening the hallway of my floor smelled of cigarettes and the odor came into my room.The bed was not overly comfortable, but it was fine. The worst part of the room was the bathroom - especially the toiletries. I noticed the shampoo and conditioner bottles in the shower looked a little worn (the lettering on the bottles had faded and the caps were dented and had stains on them). When I opened the shampoo bottle, it was clear it had been refilled because it was "gummed up" and there was hair in the threads of the cap. Disgusting. I then took a look at the shampoo and conditioner by the bathtub, only to see that - while the liquids were different - both bottles said "Conditioner". Again, they are clearly reusing the toiletry bottles. This is not luxury.

Very happy about everything about our stay - from reception to our room (and its view!) to housekeeping to the spa and small pool. Thanks so much!

Everything was perfect Staff very please The hotel restaurant was beyond excellent

Everything was perfectStaff very please The hotel restaurant was beyond excellent

The hotel was nice the staff was great pool was very small. Breakfast was great. Overall good place to stay.

Top notch facility and staff. Excellent breakfast!