Poor checkin and checkout service. Long wait to check in. Rooms are tired and need updating. Crowd management with checkin is needed

completely abondoned pools, lacking maintenance and basic upkeep, very ugly roofing all over the property. Needs major renovating to be viable - by major really mean major

Location - excellent, range of services and facilities- excellent, ongoing maintenance and services of buildings - fair, but the real value of the resort were the staff - all very friendly, professional, helpful and always with a smile!!!! The staff were the best part of the experience. and I had a marvellous time.

Beautiful tropical gardens leading right to the gorgeous beach. Spa ious. Lean room with huge porch that could seat group of friends or whole family. 3 lovely pool. Excellent prompt service when when front desk called. Would stay there again

We had bitten by bed bugs, we had mosquitoes in the room. Staff was super stupid, terrible experience. Breakfast was disgusting for 700 pecos Securety was so rude he feel he is like a king there insane . Internet worked terrible

My fiancé and I planned to be here for 2 weeks. Upon arrival we were given a room completely different than what we paid for. Once told, they moved us to a cheaper room for the same cost without reimbursement. This building had no AC , and the AC in the room took an entire day to cool down. (Which required us to stay in the room because the ac in the room only worked when in the room. And remember the building had no ac running, so anytime we left our room would heat up immensely) We had roaches in our room and the patio was an amazing smell of sewage. DO NOT DRINK THE WATER HERE, including the complementary drink as the ice is not good either. They do not serve clean water. We only ate at the property and after our second meal( which was break fast) we both gotsick with diarrhea and an upset stomach. After the second day we had to leave the island to seek medical attention because of their lack of care. I made the property aware of everything because they told me they would only give my deposit back if I told them why I was checking out early. I asked for a refund and they said i would need to call Expedia since I booked with them. To reiterate we stayed 2 days out of the 14 days booked. Even though we were put into a cheaper room they refused to refund anything to Expedia. When Expedia tried to get the property purposely did not answer the calls and choose to not give the refund back. I would never stay here again. I lost over 900$.

Traveling with seniors could be challenging but I was really impressed from the start. The shuttle Service from and to the airport was such a breeze we were treated lime VIPs! Breakfast buffet was good with lots of choices. The only thing I would suggest is perhaps golf cart service around the huge property for the elders. They had a wheelchair which was never offered. The room was nice but was way in the back of the property, again a wheelchair would have been nice. Other than that they made our first time in Boracay awesome we are considering coming back! Thank you!

Plenty of space great breakfast great staff it was a great choice to stay there

Awesome and clean. Friendly staff and accommodating.

I like the location but I dont like the covid 19 kits, they are not free unlike other hotels. There is no free water too inside there room you will pay for it for 80 pesos per bottle.

Staff so helpful and friendly. Location was great, just a short walk along the beach to the main area DMall. Mini market across the road and many dining options to choose from just along the beach front of the hotel. Mostly Korean and Chinese based guests. Would definitely recommend this place.

Poor water supply in our room. No mirror inside the room only in the bathroom The convention hall temperature is too humid. Food service in serving took long during our convention

Poor water supply in our room.No mirror inside the room only in the bathroomThe convention hall temperature is too humid.Food service in serving took long during our convention

The staff were so nice and the resort was right on the beach

Marvelous place to stay, welcome drink's upon arrival, great service , 3 swimming pools, 3 restaurants on site and massage service available poolside beach side or in room. Can recommend and will stay again. Big spacious lush garden property.

I love Paradise Garden. It is an awesome resort. The food, the grounds, the staff, the swimming pool, the beach, awesome. The problem was the Tryst Restaurant. The staff at this restaurant was not good. Many times they forgot things when we ordered them, or brought the wrong thing. They were nice and attentive, but not good with the orders. And the food is the most important thing when you go to a restaurant. Also, they were inconsistent with orders, meaning if you ordered something one time and you liked it, and you ordered it again, it would be completely different the next time.

This was my second to visit Boracay during this current trip and I stayed at Paradise Garden both times. The first time I was not happy with Tryst restaurant so we ate at Sunset Resto this time and it was great. The staff, like always, was awesome, but special shout to Lovella and Karine, both at the Sunset Resto. Thank you ladies.

The staff are great. The rooms are keep immaculately clean but they are getting a bit tired. Fortunately we were booked into a Summer House room which gave us access to the a la carts breakfast area. If you are in a cheaper room which means you have to go to the buffet for breakfast which is a push and shove contest with the literally hundreds of Chinese and Korean group booking guests.

Overall a great place to stay. Staff were amazing and very helpful. The room we stayed in wasn’t like the pictures though and was abit dated. I will definitely stay there again though on my next visit.

All employees at the hotel were friendly, except for reception desk staff. It was under construction near the pool. The water in the pool didn't look clean.

Location is great, the overall facilities are ok although a bit tired. Everything other than the physical venue was very disappointing and frustrating. Check-in took half an hour and required me to email them a copy of my reservation twice - showing them the printout was not enough. There are two small pools, but towels only at one of them, 5 min walk away from the other one. No towels at the beach, have to go take them from the pool first. Had to bring a receipt for the beach towels before they would exchange them.Other things that matter and are very easy to do were also a mess - like bed not made up properly, restaurant staff completely disorganized - was run after and accused of not paying the restaurant bill, 5 minutes after it was settled, and I was one of only three tables with guests at the time. Overall this could be a much more pleasant stay if the policies were changed and the staff better trained... Would not recommend.

Tooo bad service staff at infomAtion desk, i had horrible experience in my life. Seriously not recommend this hotel. Room condition is ok but water is too week also no hot water. Too many rude and dirty chinese traveler almost 90%, dirthy breakfast and nothing to eat. Don’t want to go even Philippine again.

Hotel was under renovation, so lots of noise, materials and men working. Aside from that we loved the spacious room that we got, the buffet breakfast was wonderful and the staff was very warm and polite...the hotel is located on the beachfront, so it's a short walk to all of the top attractions on the main strip.

Hotel was under renovation, so lots of noise, materials and men working. Aside from that we loved the spacious room that we got, the buffet breakfast was wonderful and the staff was very warm and polite...the hotel is located on the beachfront, so its a short walk to all of the top attractions on the main strip.

This hotel is perfectly located on the beach just a short walk from the busy Station 2. I would say the location is perfect within easy walking distance. The beach down this end is quieter and cleaner. Unfortunately the staff at the hotel are very unaccommodating. The hotel itself is fine. One other tip for Western visitors, don't bother paying for breakfast, there are many food options just outside the hotel on the beach side. Overall I loved my stay in Boracay.

This hotel is perfectly located on the beach just a short walk from the busy Station 2. I would say the location is perfect within easy walking distance. The beach down this end is quieter and cleaner.Unfortunately the staff at the hotel are very unaccommodating. The hotel itself is fine. One other tip for Western visitors, dont bother paying for breakfast, there are many food options just outside the hotel on the beach side. Overall I loved my stay in Boracay.

I found the staff very friendly and helpful. The facility has a great pool . I was there in the rainy season and it was nice to have such a nice pool. Access to the beach is nice. When compare to other hotels that I observe on my walk along station 2 and 3 I felt Paradise was a good choice, The off season rates were decent.

The hotel is located close to all areas of interest and has a beach property.Their pool is also well designed. Staff and service is also of high standard.I would recommend this hotel to friends and family.

A room with no balcony overlooking a chicken farm and dump. When checking in, told have to eat all food on plate at breakfast or be charged extra fee, constantly questioned by security if staying at the hotel, when checking out all room charges broken down into taxes and fees but sum does not equal total amount actually charged. STAY AWAY!!!!

A room with no balcony overlooking a chicken farm and dump. When checking in, told have to eat all food on plate at breakfast or be charged extra fee, constantly questioned by security if staying at the hotel, when checking out all room charges broken down into taxes and fees but sum does not equal total amount actually charged.STAY AWAY!!!!

I had a wonderful time with my partner. The hotel was very clean and the staff was so helpful in every sense of the word and I would definitely recommend anyone to this hotel. Apart from the above the transportation back to the Airport was well coordinated. The bottom line is that I was more than impressed with everything is this friendly hotel and we are looking forward to another visit this year God willing!!

The hotel is more than 5 mins. Walk to the beach. There is a construction in front of our balcony and there is a loud noise on the air condition. Wifi is not working the whole time we r there and the service was slow ....