Long wait for checkin. Service at the restaurant was excellent but our steak arrived over cooked twice. Disappointing for a five star hotel.

I have stayed several times at the Saint Regis, and I have come back for good reasons! However, this was my least amenable experience at the hotel. I’m aware it was shoulder season, and both the amenities in the service seemed completely discordant. Essentially, it seemed as though many things have been forgotten… including us! Much of the staff didn’t even know that we were staying at the hotel. Fortunately, I encountered Mike the clubhouse manager by accident, and he was incredibly accommodating, even though he had no idea we were present in his wing of the hotel! The morning coffee bar was late both days and the desk staff did not seem to know proper information regarding seasonal amenities. All together it was strange the degree of disorganization at the hotel seemed to be in.

Great places today and awesome views. But if you are a coffee drinker, the restaurant does not open until 7 AM and the coffee was not put out at the expected time in the lobby at 6:30 AM.

The service at this property does not at all match the price point. Certainly not what you would expect for such an expensive hotel. When we arrived, we had no idea how to get to the check in desk, and the Valet was of 0 help. I asked him if I should check in through the doors by him, he said yes. I go through those doors, no one in sight. I go back out, and he then proceeds to tell me I have to take the funicular up to the main resort on top of the mountain. Ummm, okay why didn't he explain that in the first place? At the pool, there is no signage to explain where the restrooms are. At the champagne tasting at 5:30, we arrived a few min late, and they didn't have any sparkling cider left as we do no drink. When we asked, they said sorry we ran out. They could run back and get more, but nope. The Spa was closed due to a "leak." The make you pay $50/night for parking, which is ridiculous. The body wash was completely empty in the poolside bathroom, so I had to use the shampoo. The lotion dispenser wasn't working properly, so I had to unscrew the lid to use it. It also wasn't labeled lotion vs soap. Barely any vegan options at the restaurants, we went offsite to eat dinner. The hot water for the morning coffee/tea was lukewarm. The place looks nice and nice location to Skiing, but the pricepoint does not at all reflect the service. I get these are small things, but don't charge thousands/night if you can't offer exceptional 5 star service and fix the little things.

1. Elevator entry/exit smelled like sewage on every floor 2. We got food sickness from expensive Easter Brunch. 3. Our room was not cleaned until 4pm and then by a worker that was sick and coughing all over our room - we left and asked for another room - only option they offered was a non view room or to have it re-cleaned which they did 4. No poolside beverage or food service 5. Spa had leak and entry was a mold remediation area 6. It felt like WORK not vacation bc everything needed an App

absolutely beautiful with the most convenient ski in /ski out ever! The staff are exceptional

The St. Regis Deer Valley is such a top notch property. Beautiful location and abundantly convenient. The staff was above and beyond. We had one of the best hotel experiences of our lives here.

Everyone is super accommodating the hotel look great!

We had a terrific stay at the St. Regis. We loved how warm and helpful the staff were, and the dog friendliness of the property. The rooms are great- and the hotel amenities are spot on.

Wow, very dissatisfied with this hotel. I was excepting a much higher level or service and room quality. I had prearranged certain items to be in my room with the concierge via email days prior to arrival. These items were not in the room and I had to call after check-in. No apology from concierge. Except to call at least two times for any service request (i.e bags delivered to room took two calls and wait over 1 hour, called Valet to retrieve car and waited 45 minutes with no car. Called again and was told, oh we will get it now) Room not well maintained. Outlet near desk not working and this required lamp to be unplugged in order to use coffee maker. Door frame to patio broke (see pic), and shower wand in shower broke. Not worth the money and not a 5 star hotel.

Great place

At basically every touchpoint, the service at the St. Regis Deer Valley was subpar. The exceptions were Rime Restaurant, ski services, and John the shuttle driver (he is a star). For the amount we paid and the classification of the hotel, my husband and I were extremely dissatisfied. Specific examples include: - Cleanliness: Drinking glasses and trash were strewn about the property, common areas, and pools/hot tubs. I would expect this from a Holiday Inn, not a St. Regis. - Spa: After paying $130 for a day pass for my husband and myself, all of the women's showers were out of order. I waited for 15 minutes for the shower to heat up, only for it to remain ice cold. Without so much as an apology, I was told they would have to call engineering. Had to cart all of my things upstairs to my room in a robe and then go BACK later to return the robe. - Room Service: Housekeeping didn't replace drinking glasses and when I called for room service to replace them, they never showed Needless to say, I canceled my upcoming trip to the St. Regis in Aspen. I'd rather book a 4-5 star hotel elsewhere. By comparison, the Montage in Deer Valley is superior. We won't be going back.

Fantastic! This is a 5-star experience in every way. Service, facilities, rooms, cleanliness... all were fantastic. You don't even have to leave the resort if you don't want to... the dining options are all fantastic. The French Bistro was our fave-- we ate there two nights in a row. The butler service was excellent -- morning coffee to your door is a treat! They do fun extras like hot chocolate and candy bars complimentary. It is SPECTACULAR around the holidays. We have stayed here twice and LOVE IT.

Our new favorite place

Our new favorite place

This is a lovely hotel. We visited in the off season so there was no snow or skiing. The hotel staff was friendly and warm. The food and drink were quality. The rooms very clean and comfortable. We took full advantage of the shuttle to town every day. The town of Park city is adorable! Overall, it was a very relaxing trip. I would love to return during ski season and enjoy the snow.

This is a lovely hotel. We visited in the off season so there was no snow or skiing. The hotel staff was friendly and warm. The food and drink were quality. The rooms very clean and comfortable. We took full advantage of the shuttle to town every day. The town of Park city is adorable! Overall, it was a very relaxing trip. I would love to return during ski season and enjoy the snow.

The St Regis is a high quality resort with excellent service and is remarkably dog friendly! There was a large wedding party happening on site during our stay which did make the situation a bit unusual and less ideal, but the staff are remarkably attentive!

This is a beautiful property in a fantastic location. Overall we liked the staff and physical beauty of the property. The two issues that impacted our feel of the property is with the comfort of the room and the housekeeping intrusions. We had a suite with a sitting room. The couch, chairs and all we straight upright with very little cushion. Perhaps some of the most uncomfortable furniture I have ever sat on. Looks nice just don’t use. On Sun because we had a spa treatment we set up a later checkout. Starting at 8:15 AM housekeeping kept entering the room. They did not knock or ring the doorbell and ignored the privacy light. Glad they didn’t find us in a compromising situation. Overall its nice but there are a couple others that are priced similar that we prefer.

The location and the site itself were breathtaking! The valets were the sweetest and most helpful and made me feel like I was their old friend returning from a long journey. The free room upgrade was pretty sweet too!

The location and the site itself were breathtaking! The valets were the sweetest and most helpful and made me feel like I was their old friend returning from a long journey. The free room upgrade was pretty sweet too!

The hotel is located in such a magnificent setting. The staff was outstanding - so hospitable and service oriented. Special shout out to Savina who helped us with several questions we had about our booking, which had been done through Expedia and included various services, which were not initially shown on the hotel's booking confirm. Would definitely return!!

Best hotel experience ever! Could not recommend more!

Great service - beautiful setting - clean comfortable rooms

Nice staff

Beautiful property!

Beautiful property!

Sink in bathroom was plugged up and did not drain after 20 hours.

The ambience was perfect for a getwaway from the daily grind. Will definitely go back

The amazing view of the mountains from my room as well as all the outside terraces.I did not like the temperature in my room which appeared to be non- adjustable as well as the temperature of the water.

The amazing view of the mountains from my room as well as all the outside terraces. I did not like the temperature in my room which appeared to be non- adjustable as well as the temperature of the water.

Must see location!