When we arrived, the check in process was very slow. There was only one person in front of me, and I waited over 20 minutes. I would have not minded the wait if the check in clerk would have acknowledged me and informed me that the system was a little slow and that she would be with me as soon as she was done with her current customer. Also, her appearance was "unkept" and her clothes were unprofessional. During the check in process, the front desk clerk informed us that the rooms did not have blow dryers however, they were available upon request. I requested one, however we never received it, so I ended up going out with my hair wet. On the way out, I asked the same front desk clerk why I never received it, and she stated they were too busy. She offered to find one for me, but by then too much time had gone by and my husband was already frustrated because when we checked into our room there was a large puddle of water around the refrigerator approaching the bed. We informed the front desk and someone did come to mop it up. However, when I awoke in the morning my feel landed on a puddle of water. :-( . Lastly, the pillows were very flat. I awoke with a stiff neck. I mentioned all of the above to the front desk clerk and she mentioned she would let management know. She had absolutely no customer service skills and did not even apologize for all the inconveniences during my stay. By the way, it was the same front desk clerk that I spoke to during my stay. :-(

Amazing stay, friendly staff, close to area restaurants, great walking distance to shops

Room had no windows so kinda dark. Rooftop facilities were avg. shower had no hot water no matter how long you let it run!

The bed was broken in a way that it sagged on one side. The room was tiny and the shower took forever to warm up. The AC unit is either too hot or too cold, and it’s hard to find a balance in between. I did appreciate how there were electrical outlets on both sides of the bed and a mini-fridge in the room. The hotel does have breakfast, for an additional cost. We did not eat at the hotel, since the “restaurant” was just a few tables by the elevator. The elevator was very slow and a little scary with the way it lurched into movement. We did notice that when it rained, rain would pool on the glass ceiling of the lobby by the elevator - misting the couches that we were sitting on (so maybe don’t sit there if you have a mold allergy. They looked fine, but I don’t see how they can get misted with water during reach rain and not have mold). Water would also run down the wall in the lobby by the leaking ceiling.

Check on was a breeze! Loved the old world decor and reference to the movie Cassablanca. Very convenience to the pier and lots of shops. Only had one night but would definitely stay again!

Someone else’s hair in the shower

This is an amazing property. The staff was incredibly welcoming and helpful. They made great suggestions for dining options.

Parking was too expensive

I loved my stay here. Great food places around, all around had an amazing experience

The customer service was too notch.

A hidden gem! Love the whole setup, the lobby is beautiful and the staff welcomed us with a big smile and kindness. Great communication, explained everything with details. The room was beautiful, all super clean and neat, the bed huge and super comfortable. They have a roof top stone bathtubs and jacuzzi with an amazing view. We DEFINITELY are going back

Our stay at the hotel was great. Easy acces to shopping, and restruants. Bed, AC, and excellent service. Our breakfast was a bit pricey and slow, but was good. We stayed for 2 days prior to our cruise and truely enjoyed it. We also enjoyed the notalgia of the hotel. Front desk staff was accommodating and helpful at all times. Would definitely stay again and recomend the hotel too others. Thanks for a wonderful stay.

I booked the wrong date and they refused to refund shortly after booking when I realized my error.

I didn't like that there is no parking for the hotel, you have to park at a parking lot that's about 2 blocks away and the parking lot is expensive.

We did the Lola and had a fantastic weekend

There is mold in the lobby ceiling. Beds were hard and uncomfortable. Staff was extremely welcoming

Resturant, Bar , shopping , fort, port everything very convenient. Gabriella reception very helpful, all over staff is great very friendly. Breakfast is amazing tasty.

I would definitely stay again

The elevator never worked

Excellent service all walking distance.

Good location

Charming, unique boutique hotel in Old San Juan. Casablanca theme reflected in furnishings, furniture, ambience. Professionally run, excellent breakfast.

Excelente except there was a a/c leak in my room and some of my belongings got soaked. They know this bc there was an actual towel on the floor which I wondered about until we woke up with the situation. By the way one towel was not enough. Other than that excellent.

No parking

The power went out and management was no where to be found. No explanations or solutions were provided other than "you can email management using this business card".

Perfect location to walk the beautiful old San Juan

Excelente servicio y very good area

It was just a very enjoyable,comfortable even though weather conditions were pretty high. Hurricane 1. The staff were accommodating, friendly, personable and professional. They were very thoughtful and kind to me and the other guests from what I saw. Great job ladies and gents Thank you.

I liked my stay there

Excellent

Casablanca was the perfect home base for a vacation in Puerto Rico. Staff were friendly, and the location was unbeatable!

Love both the roof decks one with the tubs and the other with hotubs-Breakfast was so good and great service