Good service

Property is well located, staff is nice, but the mattress in my room wasn't good, so I cannot give more than 3 stars.

Really nice property very well kept just basic, but very well kept.

I checked in at 3:30 with an individual that came out of a room marked “office” she was talking to someone on the cellphone and told them to hold on. She asked me for my name and found my reservation. She then tells me there’s a $25 refundable deposit so I paid. She makes me sign the confirmation receipt and gives me my room keys. We walk into room it’s a queen suite didn’t think anything of it being that normally my rooms are always upgraded. We were in the room for about 2 hours before we changed to head to dinner and take a stroll around Austin. We ended up getting back to hotel around 11:30. We had both our key cards and attempted both to open room however it did not work. We tried each one over 5 times and nothing. My husband went to the front office and after like 3 minutes ends up calling me to head over there. I go and the gentleman in the front said I had to wait for his supervisor because they had put some restriction on my room to not allow us back in. We were very confused, finally the supervisor shows up and starts questioning what time I checked in and if I remembered with who. He then proceeds to inform me that the room I was in was not checked out to everyone and that I shouldn’t be that room. I was even more confused because I checked in and had keys given to me by one of the employees there so not sure what he expected me to say. He then just stands there staring at the screen for awhile and finally says well I guess I’ll just let you stay in that room now

Good place. Some personal Items dissapeared.

Had a wonderful stay

The bed were absolutely terrible. I have a bad back and so does my wife and I woke up constantly cuz of the uncomfortable bed. My back is sore AF and it just plain hurts. Other than that everything else was good.

Last minute stay after airport drama. This hotel was wonderful extremely accommodating, especially for such a last minute reservation. Room was a great size, very clean, and available for early check-in. Will recommend!!!!

Location

Kicked me out of the facility because i went to the store, on my way down i got one towel to exchanged for a clean one once i got the exchange i walk out to my vehicle to go to the store and come back to go to the pool. There is more but the manager just started chasing me screaming bad words to me, i was calm the whole time i got video of how unprofessional she was and at the end she just told me when you get back youll be kicked out and sure they did i was kicked out and yes i return the towel and i didnt even went to the pool or used the towel. I call to me a complain at headquarters but she lied on me amd they believed all of her words so because she is the msgr its what she said, i was not alone and we have 2 videos of how she was out of control. Also i took a pictureof the towel when i returned it . I was charged 35 dollars for all because her ego.

Very kind and attentive staff.

Great concierge! Bathroom wasn’t able to flush, but he tried everything to accommodate us-Shout out to Tommie☺️

The area around the hotel has a Mobil station close by, but there is trash all over when I walked there. The toom had a tear in the carpet, but nice bed and bathroom was nice. Very close to the airport.

Upon checkin We were given a key to a room that was already occupied. Open the room door to find the tv on, pizza box open on the bed, bed sheets pulled down and all lights on, then we Had to get rebooked into another room and that room key didn’t work. So after three trips down to the lobby front desk we finally were given a door key that worked to an un occupied room. The carpet was soaking wet all around the AC unit which was leaking all over. After checkout I saw this hotel charged my credit card THREE different times, for three different amounts. The room was paid for in advance on hotels.com app. I called the hotel and they had no answers to why my card was charged these 3 amounts. “No one” was there that could give a straight answer. So now I have to call my credit card company and let them know and to get my money back they are attempting to steal from me. I highly suggest to anyone looking at this hotel to stay somewhere else and bypass all the extra frustrations that this hotel brings to its customers.

Checked in around 2:30AM because we had a delayed flight and didn’t want to drive over an hour home. Checked out about 9AM. In that little time that we stayed at this hotel my front license plate was stolen. I still can’t believe this happened. Hotel should provide additional lightening for safety measures and to deter thefts.

It is an older hotel but they have cleaned it pretty good. Rooms are big people are great so friendly helpful.

Excellent staff and convenient location . Rooms need a little update

Convenient located for overnight stay before flight. Friendly welcome. Unfortunately building starts showing age. Room on 1 level had a smell I didn't like. Room change was no problem. Next room worn out mini fridge and too soft mattress for me. No vanity mirror and 1 broken light at mirror. Business center out of order. Pool water looked not inviting. Fitness room looked good but not available 24/7 with room key card. You have to ask at the desk to get someone unlock.

Excellent customer service. Super friendly and helpful staff.

The gentleman who worked at the front desk Tommie was AMAZING!!! He had top notch customer service which made our stay even better. The rooms were clean and the location was great.

I just want to say that the gentleman at the front desk was amazing! Even my 9 year old daughter said “Mom he has really good energy!” He was always nice during our interactions. He is a great employee! Thank you to him for making us feel welcomed! He was there both evenings that we were there and he always supplied us with pool towels and made sure we had everything we needed.

This is my very first stay at Best Western and I was happy with the cleanliness, the location, the breakfast variety and the staff.

The property itself is fine. The adjacent lodging is fine. All the approaching streets there are lots of homeless/vagrants loitering around. I would not want my spouse staying here alone. There have been instances of vehicles being broken into at all the hotels/motels in this area. Limited dining options within a mile or two of this facility. Would not be my normal first choice but I was meeting numerous other people that were staying at adjacent hotels.

Comfortable and quiet

Front desk was amazing! The cleaning service, was WONDERFUL! I have never been to a hotel that does that much of an amazing job! Thank you!!

Near airport

Should not have 3 star level on Expedia.

1

Clean a d decent for a night stay. Breakfast was googled

There were very few restaurants in the area. It is right by the interstate and is very noisy.

Tommie, who checked us in Thursday night, May 16th, was fabulous. Loved his energy!

Hotel Being renovated--VERY courteous staff. Convenient location