I was very pleased with accommodations! Location was close to the lake as well as maket and oth amenities. The staff was friendly and available for the most part. Had a small toilet issue late in the evening which attended to as best as could be under the circumstances. I would definitely stay there again!

Absolutely will not be back to this property or any "sister properties" alike. Seems to me that a few lessons in Hospitality would most definitely be in order here.

I rented Sleepy Hollow for my workers who came in from Las Vegas for the Week. Awesome Staff. They enjoyed the pool in the evenings. Walked to the Grub for dinner. A 10

Great location…

Love it definitely would go back absolutely beautiful and the people were awesome. We got there early and they checked us in not long after loved it❤️

Very quite but extremely dirty.

The room was amazing and the bed was very comfortable!! I’m gonna come back soon. Thank you so much for this wonderful place. ✨✨

Great location for Crestline!

The front desk concierge went above and beyond he was great fire wood sold onsite come to find out he chopped it fresh when he brought it to my room!!

Nice atmosphere!!! Super staff

Utensils were super old. The wine cups were plastic and looked very bad. Didn't have any dish soap. Place was clean but needs some maintenance.

We were given room 3 when we checked in. We went out and returned around 1:30am and when we tried to go into our room there was another couple inside. We went to the front desk and waited almost an hour after Bruce went into other rooms to find an empty. He opened up rooms with other guest inside just to get an answer and us into another room, that was not what we originally booked. This was the worst experience we encountered on a hotel stay. No keys were provided and when I went to check out in the morning, Bruce said it was our fault as his system had staying the following day. I provided him with my confirmation # proving the date was indeed correct on my end and told him that if that was the case why would he give me keys to room 3.

it was ok

This place is wonderful if you like to me in nature. Pet friendly

Good

Nice

Super cute cabin!

Great anf friendly staff

The manager was unprofessional. The bedding was dirty. There was no parking available.

The heater is super noisy. It’s just like an alarm, once it’s on, it’s making too much noisy and you can’t ignore it.

This place is the best! Had a fantastic experience there. Walkable to all sorts of food and shops. Staff is super helpful and friendly. They made our stay memorable. I highly recommend you check them out! Dog friendly. You can preorder fire wood and even flowers in your room when you arrive. We will definitely be back!! Thank you Sleepy Hollow staff!

Nice rooms, quiet and clean.

OK rooms and you can sit outside at the parking lot in a small gut. Pool was dirty and not usable. Also facilities was not kept and trash was lying around. We didn’t feel that safe in evening either. It seemed like people was living in the cabins. Staff was not very service minded. Nice path around the lake. No swimming exept in the swimming area with fee.

HORRIBLE!! Costumer service. Very rude! I HIGHLY DON'T RECOMMEND THIS PLACE!

Horrible customer . Front desk never answered pool did not worked checked in was at 3 pm expecting to be at the pool And pool unavailable. Lake sold out. Contacted fronts desk they never answered. Never again coming back DO NOT RECOMMEND owner had no sympathy and did not care ignored us as we asked about the pool. Worst experience ever! A getaways from our work routings turned out to a nightmare. Its was expensive to be just stuck in a hot room.

Tv didn’t work, hair dryer didn’t work, smoke alarm wasn’t on the wall we found it in a drawer. No one was at the office you had to call a number on the door to get someone. No phone in the room. If this is the way, Expedia works on this type of property we won’t be using them. We paid 270 dollars for a 0 star they call hotel.

The staff had strange attitude and the environment was unpleasant, I didn’t feel comfortable.

The holiday came by quickly,a little work was being done butThe manager was very attentive of any needs that his customers needed can’t wait to go back All your enjoyment of food shopping family fun was walking distance great place right in the middle

Terrible service! I booked a little getaway with my daughter and my grandchild, we were assigned a room with a broken tub floor, no hot water in the shower or cold water in the sink, no coffee maker or cups, cheap outdated windows that you can hat all the noise from the road. In the sink we had hot water and hotter but not cold. I talked to the woman in the office and based on the conversation we had they were fully aware of the water issues and they didn’t care at all. The tub floor extremely damaged and they couldn’t afford a tub mat, they put a cheap red piece of liner, the one you buy at the dollar store, to cover the damage. When I moved it I found hair. After I complained they put us in a different room with a TV not working, the TV stayed on all the time, no way to turn it off with the remote control and the volume button was not working as well, we couldn’t watch TV because it was too loud and I had to unplug it to turn it off, no security lock on the door, no wand to close the blinds, I had to take it from the room next door. The housekeeper was aware of this and she talked to the maintenance guy. She came back saying he was fixing the door lock and the TV but he never showed up. I went to talk to him and he said he was busy but he’ll do it after he finishes what he was doing, he didn’t do it at all, period. He was aware of the problems because he said he was replacing the TV, then he said he had to reprogram the remote control, nothing was done. I want my money back

We just slept there and watched a little TV. The floor was dirty especially under the beds and there were ants coming from the shower drain. The beds were comfortable. Woke up early and went other places. NOT much to see in town. We walked the town the first day. Did not go to lake Gregory. Spent two days in Big Bear and came back to Sleepy Hollow for the night. NO bites at the hotel or the Long hikes.

We only stayed 2 nights and to he honest didn’t spend much time there. The place was worn, but clean. Television didn’t work, but we didn’t miss it. The bed was very comfortable, which to us is very important. We were only visiting for a funeral, so have no plans to return. All the local business people we interacted with were all very friendly. Surrounding area was beautiful.

The night manager was the best part of the entire experience. He was extremely pleasant. 1 out of 4 bulbs worked in the chandelier. Broken outlet covers, tile that didnt meet the side of the tub, oddly placed television, all added to a unique experience i cant really recommend. Again the manager was great. We arrived after 7 pm and truth be told i fought the urge to just leave once we got in the room. If it had been earlier i likely would have. The bed was comfortable was the highlight.