Have just completed a stay at this hotel and I have 1 word Disappointed. Followed by another. Totally. A door that doesn’t lock properly No tea spoons in rooms No tea bags No cutlery at all And a massive smell of durian despite your signs. Slow lift Holes in sheets. There are so many better ones in Chiang Mai for less money. Don’t waste your money on this one

Have just completed a stay at this hotel and I have 1 word Disappointed. Followed by another. Totally. A door that doesn’t lock properly No tea spoons in rooms No tea bags No cutlery at all And a massive smell of durian despite your signs. Slow lift Holes in sheets. There are so many better ones in Chiang Mai for less money. Don’t waste your money on this one

I wish I could write a better review. The hotel itself is extremely beautiful. It has beautiful art and wood work everywhere. The service was absolutely amazing. However, the hotel needs some SERIOUS renovation. When we checked in we had a room on the 4th floor. The room was large and beautiful. We had a hot tub in the room. We tried filling it up and the water smelled RANK. The hot water trickled out and we couldn't even fill up the tub without the hot water running out. We thought the smell might have been because of old pipes. My husband climbed into the tub with what we had and we turned on the jets. Green, smelly, disgusting water came jetting out. The shower and sink had the same smelling water. I requested a new room and they sent us next door. I inspected the hot tub in there. Although the water was clean the hot tub wasn't. It had hair and residue inside. They upgraded our room for the rest of our stay to a rooftop room. This hot tub was outside. It was uncovered and had bird droppings and dirt inside. Our bathroom had a leak and there were mushrooms growing under the sink... This was the most expensive hotel on our 3 week trip to Thailand and it was definitely not worth the money... The staff were extremely nice and accommodating but it doesn't out weigh the condition of the hotel. The WiFi was HORRIBLE. Breakfast was good.

I wish I could write a better review. The hotel itself is extremely beautiful. It has beautiful art and wood work everywhere. The service was absolutely amazing. However, the hotel needs some SERIOUS renovation. When we checked in we had a room on the 4th floor. The room was large and beautiful. We had a hot tub in the room. We tried filling it up and the water smelled RANK. The hot water trickled out and we couldnt even fill up the tub without the hot water running out. We thought the smell might have been because of old pipes. My husband climbed into the tub with what we had and we turned on the jets. Green, smelly, disgusting water came jetting out. The shower and sink had the same smelling water. I requested a new room and they sent us next door. I inspected the hot tub in there. Although the water was clean the hot tub wasnt. It had hair and residue inside. They upgraded our room for the rest of our stay to a rooftop room. This hot tub was outside. It was uncovered and had bird droppings and dirt inside. Our bathroom had a leak and there were mushrooms growing under the sink... This was the most expensive hotel on our 3 week trip to Thailand and it was definitely not worth the money... The staff were extremely nice and accommodating but it doesnt out weigh the condition of the hotel. The WiFi was HORRIBLE. Breakfast was good.

Overall, the hotel was fine for our 4 day stay in Chiangmai. The staff is wonderful and our room was spacious but, if you’re looking for bells and whistles this isn’t the hotel for you - it’s pretty basic. We were out and about most of the day so for our needs it was adequate. Only downside was the hot water tended to run out during peak shower times. It only took us one time to figure that out and then we just adjusted our schedules.

Overall, the hotel was fine for our 4 day stay in Chiangmai. The staff is wonderful and our room was spacious but, if you’re looking for bells and whistles this isn’t the hotel for you - it’s pretty basic. We were out and about most of the day so for our needs it was adequate. Only downside was the hot water tended to run out during peak shower times. It only took us one time to figure that out and then we just adjusted our schedules.

Very nice decoration with large room and Jacuzzi!! Love it!! Though the location is a bit away from the main street.

check-in staff is pleasantlot of decoration was broken in the bathroom, the carpet was very dirty in the room.

room sizes were generous although in need of refreshing (curtains in particular were very shabby), staff were helpful, for me it was a little too far from the city

check-in staff is pleasant lot of decoration was broken in the bathroom, the carpet was very dirty in the room.

It is the least staff friendly place I have ever stayed. It seems to be staffed by students who are glued to computers all day. The room what not as luxurious as expected. I had to ask for the terrace to be swept. There were no comfortable chairs or seats in the room. The pool was very cold. There was no dining room and had breakfast served in our room......not a good breakfast. I am also told this area is low lying and prone to flooding. Leaving was strange. Nobody seemed to notice. Not the usual thank you for coming farewell. considering the price they charge I am astounded this hotel is on your list. I give this a zero rate.

The Lanna jacuzzi suite was fantastic and really had the wow factor. Room was huge, bed really comfortable, jacuzzi was amazing. About a 20min walk to the citadel or you can flag a songthaew down for 30B pp. Hotel did offer a taxi service which was 150B. Was often hard to get a taxi back for cheap as the drivers didn't want to leave the main area - usually 200B. Free airport transfers were great. There's a few local restaurants etc nearby and a 7/11. Loved the room/suite. Would definitely stay again.

The Lanna jacuzzi suite was fantastic and really had the wow factor. Room was huge, bed really comfortable, jacuzzi was amazing. About a 20min walk to the citadel or you can flag a songthaew down for 30B pp. Hotel did offer a taxi service which was 150B. Was often hard to get a taxi back for cheap as the drivers didnt want to leave the main area - usually 200B.Free airport transfers were great. Theres a few local restaurants etc nearby and a 7/11.Loved the room/suite. Would definitely stay again.

Beautiful room - not 5 star brand new but it adds to the Lanna style of the hotel and the balcony hot tub was utterly amazing. I'm just disappointed that they never appeared to pick me up from airport when it was included and when I directly contacted the hotel prior to arrival to let them know of my flight details.

Beautiful room - not 5 star brand new but it adds to the Lanna style of the hotel and the balcony hot tub was utterly amazing. Im just disappointed that they never appeared to pick me up from airport when it was included and when I directly contacted the hotel prior to arrival to let them know of my flight details.

An incredibly large hotel with a jaw dropping pool. There is a gym, an amazing restaurant with complimentary buffet breakfast, and we could see the elephants walk through the river from our room every morning! It's close to many elephant camps (just make sure you do your research on which ones are ethical) and is located in the mountains, surrounded by surene nature and stillness. Absolutely incredible.

An incredibly large hotel with a jaw dropping pool. There is a gym, an amazing restaurant with complimentary buffet breakfast, and we could see the elephants walk through the river from our room every morning! Its close to many elephant camps (just make sure you do your research on which ones are ethical) and is located in the mountains, surrounded by surene nature and stillness. Absolutely incredible.

Amazing stay! Staff was extremely friendly and hotel was filled with amazing ornaments and art pieces!

Amazing stay! Staff was extremely friendly and hotel was filled with amazing ornaments and art pieces!

Looked a lot more luxurious on website than actual. We were super stoked to stay here, and it was just kind of random. Like the exercise room is a treadmill barely outside the lobby with no door. It didn't bother us but weird. Smelly stuffy elevator. Low staircase. Room was a little old and outdated but spacious! We wouldn't stay here again but got the job done for 1 night stay. Still had charm and decor was pretty

Looked a lot more luxurious on website than actual. We were super stoked to stay here, and it was just kind of random. Like the exercise room is a treadmill barely outside the lobby with no door. It didnt bother us but weird. Smelly stuffy elevator. Low staircase. Room was a little old and outdated but spacious! We wouldnt stay here again but got the job done for 1 night stay. Still had charm and decor was pretty

This is an old classic hotel. It is poorly maintained and upkept along the years. For example, door lock and wash basin tap are loose and noisy. Internet photos give a misleading rating of 4 stars. Requested morning call at 6.30am and instead was called at 7am. Offered me to take tuk tuk to airport at 7.30am because driver started work at 8am. But finally receptionist drove me. After a full day of tour and wanted dinner at 9pm. But was told it was cook offday. I will take the hotel as 3 stars value.

We had a very pleasant time, staff is very kind, rooms are very spacious, bath tub was working perfectly! Only bémol : location is quite far from places of interest (tuk tuk mandatory) and hotel needs a bit of refreshing

The staff were ok. Not super knowledgeable and spoke limited English. Caused a bit of a headache.

great room

I really enjoyed my stay. Close to everything. Chiang Mia has lots to offer. Beautiful mountains and views

Great staff very helpful they have a hotel car and will drive you anywhere you want to go Great free breakfast

From the dirty stained carpet and unclean floor to dirty brown water this hotel is terrible....rating should be 2 star....I stayed in the most expensive room and was horribly disappointed....I left after 1 night....avoid at all costs!!!!

Very nice hotel but a little far from the old city. Good service

Manager only target at commission and always try to persuade you buy tickets from the hotel. He made some mispresentation on rules. For example, he said according to zoo's rule, we have to buy ticket for my 2 years old daughter. When ride the elephant, only the mum can accompany my daughter and I have to ride another elephant. In fact, the rule doesn't apply to a kid less than 1 meter high. It was a dangerous experience to have the mum and baby ride the elephant only. In some sinario, when the elephant down from a sharp slope. The mum need to make sure the baby and herself together with some other staffs would not fall down from the elephant which is very hard. In addition, the hotel located far away from the city. You need to take dudu each single time when you want to do something outside the hotel. For example, I paid 200 bah for dudu to go to a pharmacy shop at 10 am. The Spa looks good, but it was very dirty. Not sure how long they clean it. It spent me half an hour to clean it before using.

Hotel very dark, and the floor was peeling so you ended up with black bits everywhere. The room lay out was odd and whilst it was clean (apart from the peeling floor) it wasn't particular comfortable. The pool area went onto the road and no where really to sit by it Food was very nice but overall very disappointed given the room rates

very clean,good customer service, close to everything