Property grounds are great and very well kept. Very tranquil and private. Pool service a little slow as staff busy chatting to one another but dinner in the beachside restaurant was lovely. Booked with Expedia using VIP benefits but disappointing no room upgrade despite the room being available, check in staff indicated the “better more private rooms” but upgrade benefit blatantly ignored so worth noting this if hoping to benefit from VIP Expedia status.

Great adults pool area with healthy smoothies and drinks. Loved the beach club in the afternoons. Lovely beach area. Easy travel to Ubud for activities. Unfortunately we had 2 very selfish families around us who would let their kids go outside at 7am and run screaming around, fighting and banging on others doors while the parents went back to bed. People are so rude and spoil the relaxing. We thought 4 mornings in a row was ridiculous. Shame as everything else was fabulous.

Such friendly staff and beautiful setting, perfect location, great food drinks and amenities

I love this hotel what it is trying to do and what it pulls off

Sis not like stairs, no rails in pool, difficult to get in and out ofd pool

Beautiful place to stay. Staff are amazing. Food is delicious. Great facilities.

Beautiful resort on the beach! The restaurant has excellent food and drinks. You can relax by the pool while watching surfers surf huge waves and take in the views of the incredible black sands beach. We had an awesome 3 night stay.

Second time stay and we were able to get complimentary upgrade. Thanks team. This time of the year (dry season) it's onshore wind most of the time at Keramas, so you have to surf early. This means quite a crowded and competitive lineup in the mornings. This is not a beginners wave and not really one where you can sit on the shoulder. It can get 6-8ft and very hollow (dangerous for beginners). Also, at very low tide the wave does not break (dry reef), so it is not recommended to stay here if the tide is low in the mornings during this season (in the wet season it's not as important because the wind is offshore all day). A few disappointments: - BOTH treadmills in the gym are broken. We are marathon runners and couldn't do the training we needed to :( - They stooge you with the ++ added to the bill (service charge plus tax). This adds to the bill CONSIDERABLY, so be aware. - There is a problem with the locks on the external doors (opening out onto the swimming pool on the beachview room). If you pull the door closed firmly, the latch falls, locking you outside. This is potentially very dangerous. - When we checked in, they put us in a family room (as per our booking) for the first night, and that room had a broken aircon. Also they did not give us the 300,000 Rp room credit until we asked for it, and had to "ask the manager tomorrow" for the complimentary upgrade. We did enjoy our stay but these things could do with some attention.