Hospitality is excellent.

You can basically get everything done within the resort. Great location as it’s right next to the beach, and swimming pool for everyone to enjoy. Unfortunately one of the restaurant were unavailable for the first 2 days of our stay, but plenty of dining options available. Overall a pleasant stay!

Service was excellent !

Our stay here was unbelievably amazing. I hadn't researched the resort and amenities too much before or after booking, so we were so pleasantly surprised when we arrived. We especially loved all the dining options, which were not wildly expensive and such great quality and value — we looked forward to the breakfast buffet every morning, and our dinner at Haruke which was a full 11 course menu was better than the Michelin star restaurants we ate at while staying in Kyoto during this Japan trip. We've already told all our friends and family about this place, and we can't wait to come back again in the next year or two.

Almost perfect, except for the long queue to check in..

コロナ禍で3年ぶりの家族旅行でとても楽しみにしていました。前からこのホテルのスプラッシュパークが気になっていて子どもを連れて行きたいと思っていました。ホテルのホームページでも家族向け、子どもとの旅行に最適な感じでしたので、高かったけど子どもが遊べるお部屋「ファミリーヴィラ」を一泊35000円で予約しました。ちなみに子どもは3歳と1歳です。とにかくいい値段もするし、思い切ってラグジュアリーで旅行を楽しもう！と思って東京を出発しました。なのにホテルに到着してから嫌な思いをするのが次々と続きました。 チェックインするのに1時間以上待たされる。部屋に着いたらガッカリでした。部屋は古くて、おもちゃも本もボロボロ。タンスのドアも完全に壊れてて使えないと言うか、子どもが開けると危ない。布団カバーは毛玉だらけで肌触りが気持ち悪い。お昼でプールサイドのレストランに行ったらキッズメニューはないし子どもが座れるハイチェアの準備もない。しかもスタッフの態度もとても不親切。大浴場では子ども用のシャンプーやお風呂用品があると言われていたので夜子ども連れて行ったら、タオルを一階でもらうのですが、何も案内もなくお風呂に行ったら何もない。帰りに訪ねたら一階でもらっていくと言われ、またとても不親切なスタッフ対応。これでまだ1日目です。 朝ごはん付きなプランだったので次の朝8:15にレストランに行ったら大混雑と大混乱状況。スタッフはパニック状況、宿泊者は混乱、みんなイライラしている。席に座るまで1時間以上、何も案内もなく、食べ終わったごろに偶々他のお子さんがアイスクリーム食べているのを見かけてスタッフに訪ねたら、子どもバイキングエリアに案内されてまたガッカリ。食事中オムツを変える必要があり、お手洗いにオムツ替えの代がなかったため多目的トイレを使用。そこにおしり拭きを忘れてしまいました。数時間後に気づきフロントに電話したら確認して折り返すと言われ、折り返し電話がきたら「多目的トイレも確認しました、レストランとも落とし物がないか確認したところ見つかりませんでした」と言われたのに、次の朝食後旦那が念のため多目的トイレを確認したら置いた場所にありました。またまた不親切なサービス。Wi-Fiもお部屋で全く繋がらないとフロントに言うと、確認して連絡しますと言われてから何も連絡なし。結局自分の通信量を使って夜仕事を済ませる必要がありました。コインランドリーの場所に両替機もなく自動販売機を設置してあるが小銭切れで結局フロントまで行かないといけないのでとても不便。 このホテルのベストポイントはスプラッシュパーク… 別にスタッフの関わりもないので。もちろん親切なスタッフさんもいました。なのでそのスタッフさんには申し訳ないのですが、あまりにも色々不幸なことが重なって全体的には残念な滞在でした。ホテルサービスは見た目だけで中身が無いように感じられました。 到着前にメールでの問い合わせを担当してくれていたスタッフさんはとても親切で、ホテルのロビーとかとても豪華で本当に楽しみにしていたのですが、払ったお金の価値は全くありませんでした。以前2回お世話になっている半額以降のビーチホテルサンシャインの方がよっぽど良かったです。お金返して欲しいです。

The staff were professional with their service.

The staff were professional with their service.

Bath room was tiny. No refill of toilet paper and water bottle unless I ask.

Last time we stayed in the Grand Terrace building which is a new facility. However this time we stayed in one of the Villas. These villas are dated and unaware of that we were really looking forward to having our own villas with patio. Sadly the age of these villas shows. For $300 a night I was expecting better.

We had an amazing time at Fusaki Beach. The hotel’s structure and cleanness are very good and staff extremely attentive.

Very helpful staff

Everything felt fresh and clean with good quality fixtures. Loved the pool and having a gorgeous beach right out the front of the resort. Good location a very short drive to town but far away enough to feel like an escape

Excellent

Excellent

Excellent resort to stay with kids and play in pool Indoor/outdoor as well beach is nice which has many watersports activities available . Beach also has basic snorkeling which is useful for kids to learn before heading out to bigger snorkel spots around Ishigaki . Breakfast was also nice.

Excellent! Amazing for kids!

It was very good and the only thing I have complain was about the weather. I love to go back there this autumn.

Pool and grounds are beautiful. I loved the building exteriors and beautiful location on the beach. But I found the rooms very average. The bed was uncomfortable and the bathroom needed a major update. The staff was also a little frustrating. They would not let us check in one minute before 3pm. The buffet dinner was great, but a little expensive. The breakfast buffet was great and included.

最高の宿泊でした！お部屋は快適で過ごしやすくプライベートビーチ、外のプール、中のプール、大浴場と全てが揃っている空間でした。 お部屋についている外のベンチも素敵で夜にゆっくり出来ました。 館内にあるレストランは美味しくて外に出ずに満足できる日を過ごせます。 スタッフの方は皆様優しく、サービスも完璧でした。 また、朝食の品数がとても多く、またクオリティも高く、朝から大満足でした。 沖縄のリゾートとして完璧な場所でした！！

We had an excellent stay. Room near the beach and large swimming pool. Very good facilities ( indoor and outdoor pool) and public bath

最高の宿泊でした！お部屋は快適で過ごしやすくプライベートビーチ、外のプール、中のプール、大浴場と全てが揃っている空間でした。お部屋についている外のベンチも素敵で夜にゆっくり出来ました。館内にあるレストランは美味しくて外に出ずに満足できる日を過ごせます。スタッフの方は皆様優しく、サービスも完璧でした。また、朝食の品数がとても多く、またクオリティも高く、朝から大満足でした。沖縄のリゾートとして完璧な場所でした！！

I was very satisfied with staffs' warm hospitality, yummy foods at the BBQ restaurant, and the other services there. I wanna come back again to this hotel someday :)

Lovely facilites, good outdoor pool with splash park the kids loved. Nice shingle beach with a swimming area that is lifeguarded. Indoor pool and onsen were fabulous, brand new facility, spotless. The buffet breakfast was also amazing and felt covid safe with a requirement that people wear masks and gloves while at the buffet. The downsides

Lovely facilites, good outdoor pool with splash park the kids loved. Nice shingle beach with a swimming area that is lifeguarded. Indoor pool and onsen were fabulous, brand new facility, spotless. The buffet breakfast was also amazing and felt covid safe with a requirement that people wear masks and gloves while at the buffet. The downsides

The breakfast buffet was amazing. The layout of the facility is unique in Japan. Loved everything about it.

The hotel in general is fab, the pool and beach especially. We stayed at at time where only 1 restaurant (out of 4/5) was opened so we where sad not to experience the other bars and restaurants which looked nice. With only 1 restaurant opened the whole weekend, the hotel was lacking in some simple services like bar/lunch service at the pool area and easy access to food for the kids during the day. I would come back again to this hotel when they are fully open.

入住Garden Terrace Superior 房型 #6201 水壓很差, 只出到8-10條水線給你淋浴. 很難想像五星酒店有如此質素. Check in Garden Terrace Superior Room Type # 6201. The water pressure is very poor, only 8-10 water lines are out for you to shower. It's hard to imagine the quality of a five-star hotel. CHECK IN SERVICE 100分, 高質素. High quiality check in service. 能英文對答. 露台不敢打開有烏鴉進入. Tatami 要自行舖. Garden Terrace唔近駐車場. 對於多行李者不適合, check in 後 有駐車場 pass 無限次出入. 早餐有點失望, 竟沒有栗米片. 酒店太大有部份座數要面對 坐 CLUB CAR先返到房. CHECK IN SERVICE full marks, High quiality check in service. Can answer in English in real time. The terrace did not dare to open because crows flew in. Tatami has to handle by youself Garden Terrace is not near the car park . Not suitable for people with multiple luggage, there is a parking lot pass for unlimited access after checking in. Breakfast was a bit disappointing, there was no Cornflakes for kids. The hotel is too big and some block need to take the CLUB CAR to back room.

Wonderful resort with clean big rooms, fun splash pool for kids, beautiful sunset view by the beach, delicious food and free parking. A bit on the expensive side. Staff spoke very limited English. Overall, lovely place to stay.

Lovely resort with very friendly helpful staff. It is a shame to pay so much and then not have anywhere to unpack your belongings if you are staying for a while. It would also be good to increase the swimming area that they net off if they do not want you to swim outside of it. The evening buffet is very similar to the breakfast and not worth the price. Everything else to do with the stay was great.

Fabulous position with lovely Swimming Pool and loungers. We stayed on a breakfast / board basis which we would recommend. The breakfast buffet is superb. Dinner buffet too is amazing but expect to pay around £50 per head. There is a cordoned off part of the beach with nets to stop deadly box jellyfish being a risk for swimmers (something you really need to be aware of June- October here and which curtails swimming somewhat). On a more positive note you can hire a snorkel set (about 2000 yen for 4 hours) and find Nemo and a wealth of other amazing fish right at the beachfront without going on any other tour. Staff were helpful. If we had one negative comment to make it was that my wife and daughter were asked three times during our stay whether we were hotel guests. In one case someone who appeared to be a member of staff asked my 15 year old daughter what her room number was. That’s bang out of order. Who knows who they were. We found this pretty intrusive and given we were probably one of only a couple of ‘western’ guests in the whole resort we stuck out like a sore thumb and so i don’t understand why they found the need to keep asking us. I hope we weren’t being singled out. Anyway that left a bitter taste in the mouth. Guests should also note there is substantial building going on at this resort. Hope this doesn’t put too much strain on the existing resources because that would be a real pity.