After having arrived earlier than the expected checkin time my room was ready. Breakfast was great for the star rating and the staff were very helpful with my queries.

After having arrived earlier than the expected checkin time my room was ready. Breakfast was great for the star rating and the staff were very helpful with my queries.

When we arrived at Pousada Sao Luiz our Hotel.com reservation had apparently not been received/understood. While they did have a room for us, The pousada clerk communicated that we needed to pay the full amount in spite of proof we had already paid half to Hotels.com. We shared our confirmation information but he could not read or speak English. I have communicated with Hotels.com regarding the situation. The hotel room itself had several short comings. The thin sheet on the bed barely covered the old mattress. The water in the bathroom was rusty. We did enjoy the location - right in the middle of town. A great pizza place was next to the pousada, and we had arrived on a family holiday so the atmosphere was festive.

When we arrived at Pousada Sao Luiz our Hotel.com reservation had apparently not been received/understood. While they did have a room for us, The pousada clerk communicated that we needed to pay the full amount in spite of proof we had already paid half to Hotels.com. We shared our confirmation information but he could not read or speak English. I have communicated with Hotels.com regarding the situation.The hotel room itself had several short comings. The thin sheet on the bed barely covered the old mattress. The water in the bathroom was rusty.We did enjoy the location - right in the middle of town. A great pizza place was next to the pousada, and we had arrived on a family holiday so the atmosphere was festive.