good

Huge room

Very disappointed in Management's customer service. Flight cancellations by Cabo Verde Airlines both coming and going required reservation changes. Hotel would not accommodate changes even with 3 and 5 day advance notice--blamed Hotels.com yet refused to work with hotels.com requests to allow changes. They said we must cancell the entire reservation and rebook, but "there are no reservations to book". Result was we had to pay for 6 rooms (3 rooms for 2 nights) on each end of our reservation that we could not use. Will not reserve here again. Also, we paid for a "garden view" which was a hedge and the parking lot and road. We have stayed here numerous times, reserving 3-5 rooms for up to a week. They do not treat returning guests with any consideration. Cannot recommend to others. New hotels being built in the neighborhood. Thank goodness!

24 hour security.

Like other reviews said, they can't seem to handle the basics. Arrived around noon, was told checkin was at 2pm. Came back at 2pm, but had to wait 30 minutes. Others were waiting much longer and every time Iv was in the lobby there were many people waiting that didn't look very happy. This hotel has potential, but not with the current management.

I recommend this hotel

The hotel made me pay for the reservation twice and I still haven't received my refund. They did not seem to care much about my experience. The bed was also hard and uncomfortable.

This is a hotel that needs an upgrade in its overall conditions. I believe most of the staff are hard working/over worked, but the front desk staff appear a little aloof and not very concerned when patrons have a concern or complaint.