Great breakfast different menus each day early check in allowed

I love the swimming pool, so comfortable, big enough (no crowd when i was there), and there’s a sparkling lights at night which as beautiful as stars. For the room: spacious for me, my husband and 1 toddler. But i dont like the towel. Looks old, the color is faded, the yarn is not neat. Hopefully its clean LOL. Anyway, breakfast menu was amazing. Lots of choices with good tastes as well. The staffs were so friendly. I dont have any problem during check in and out. Overall almost perfect, the problem is just the towel. Wish you can change it soon to the new one.

Great location easy access to Lembang. Staff were excellent and extremely polite. We would stay here again. The views from the restaurant and bar on the top floor are great. The hotel also has heated pool-yes Bandung can be cool.

Spend exciting weekend with family, enjoyed the warm pool, complete gym and delicious breakfast

One of the best hotels I have stayed in worldwide Staff at hotel from reception to porters to restaurant staff to welcoming staff at front door were by far the friendliest ever encountered anywhere Personal things done by the hotel gave such a good impression like the welcoming chocolates and fruit, midweek surprise cake brought to room wishing us a nice day, checking out gifts thanking us for out stay Fantastic room with balcony with great view over pool Highly recommend this hotel to anyone

One of the best hotels I have stayed in worldwideStaff at hotel from reception to porters to restaurant staff to welcoming staff at front door were by far the friendliest ever encountered anywherePersonal things done by the hotel gave such a good impression like the welcoming chocolates and fruit, midweek surprise cake brought to room wishing us a nice day, checking out gifts thanking us for out stayFantastic room with balcony with great view over poolHighly recommend this hotel to anyone

The staff are friendly. No sufficient light in the bathroom

Overall it was a great stay. Heated pool and breakfast was great, lots of options and was tasty too. Friendly staff and good service. Will stay here again if we ever back in Bandung :)

Check in friendly with welcome drink. Hotel lobby great with lovely setting of furniture and sofa. Room location given a bit far from lift. Room clean, modern and bed comfortable. A good night rest and sleep in the room. Breakfast lots of choices. Great swimming pool for kids. Place to shop / shopping, a bit far from main town for general shopping. But near to Rumah Mode (branded factory outlet) and Farm House (sightsee). Thus if shopping focus to Rumah Mode, a good location as shopping based.

Check in friendly with welcome drink. Hotel lobby great with lovely setting of furniture and sofa. Room location given a bit far from lift. Room clean, modern and bed comfortable. A good night rest and sleep in the room. Breakfast lots of choices. Great swimming pool for kids. Place to shop / shopping, a bit far from main town for general shopping. But near to Rumah Mode (branded factory outlet) and Farm House (sightsee). Thus if shopping focus to Rumah Mode, a good location as shopping based.

Stayed here for a week. There is one rude front desk guy (just one guy, the rest are pretty nice). It’s very unfortunate for a hotel with excellent facility to present one guy that cant keep the standard. They definitely should do better training of their staffs to ensure good customer’s experience.

A very nice hotel to stay! Beautiful room, view and swimming pool is excellent!

Nice hotel overall. But room is too dark personally to me. Hotel is quite far away from convenient store as well. Generally difficult to access to many places by walking. On the good side, the hotel has a nice swimming pool. Hotel staff are very friendly. Hotel lobby very comfortable to be at. Also had a free upgrade from superior room to deluxe with pool view. Thank you Grand Mercure. Hotel staff also assisted us by booking a taxi for me when i had to go to the hospital because i was ill. Thank you to the staff that were on duty.

Nice hotel overall. But room is too dark personally to me. Hotel is quite far away from convenient store as well. Generally difficult to access to many places by walking. On the good side, the hotel has a nice swimming pool. Hotel staff are very friendly. Hotel lobby very comfortable to be at. Also had a free upgrade from superior room to deluxe with pool view. Thank you Grand Mercure. Hotel staff also assisted us by booking a taxi for me when i had to go to the hospital because i was ill. Thank you to the staff that were on duty.

Run down carpet on hallway and non smoking room smell of lingering smoke . Good staff service and wonderful view

Most hotel guest are locals with families. Very noisy. Swimming pool crowed and breakfast crowed as well, Breakfast food is also not appetizing. Perhaps, it's a weekend where many locals from other parts of Indonesia coming for a weekend stay, I don't think this hotel is good for business travelers. It is more for weekend holidays for the locals.

Nice hotel & excellent service. After a long day, was greeted by them just make my day! When we need a room service or any help, they will be there immediately.

First time coming to this hotel, overall is excellence, especially for breakfast, but little bit difficult finding resto around the hotel

lil bit late to response our request but overall was ok

The service at the hotel is excellent. Very fast and effecient sraff who are very firndly and ready to serve. In particular Melyanti who went the extra mile to keep coming to our table to ask if all is fine and even offered to take the food for us! That was the first! On the whole we had a fantastic time for 5 days and 6 nights.

love staying in this hotel

Hotel was fantastic. We are customer of the day and they upgrade us to suites room. Which is amazing. The only tinf is the lighting inaide the room and on the hall its pretty dark for my liking. Thats the only negative for me.

Nice place to stay, but horable traffic. Nice view and service.

The hotel's location along Jalan Setiabudi has its pros and cons. Its quiet surrounding lends the hotel a wonderful ambience, particularly in the evenings. However, commute to and from the city centre can become a nightmare as the single road gets clogged up with vehicles very easily and quickly. My advice to would-be stayers is to give yourself some extra time (~1 hour) to accommodate the traffic congestion. The hotel itself is brand-new and it has a nice, peaceful vibe that gives it an environment conducive for rest. Check-in and check-out was quick and very well done, and staff were extremely helpful and friendly. The heated pool is a nice place to unwind.

Nice new and clean hotel. Great bfast. Will definitely book again. But missing my welcome drink since nobody at the bar despite few times going there.

Good comfortable stay, big swimming pool with sparkling light at night, check in & out is fast.

Rooms were fine, but the service was quite poor. Could never get the operator, room service or the dedicated service line to answer calls. Room service took forever to arrive. Only provided a single hand towel for double occupancy rooms. The room doors do not close automatically, and sometimes not completely. Rooms overlooking the pool area can be quite loud. The breakfast buffet NEVER changes - it gets quite limiting after 2 days, never mind one week. Breakfast is served until 10am, but they start to shut off the coffee machines and clear the buffet around 9:50, so eat quick if you slept late. The hotel seems to cater to corporate functions, which means the public spaces can be overrun at all hours of the day (and night) - there were at least 2 such groups during our 1-week stay, and the second was large enough that it blew out the seating capacity of the coffee shop.

The hotel is clean, the swimming pool has warm water , comfort.

New hotel but staff not taking initiative in helping on transport accessibility. Iv stayed in Novotel before n the hotel people are very good in engaging with taxis n private cars. Should be improve on that n pls make exceptional for stayer to buy snacks from the shop at the lobby during late nights as provisions shops are way too far. Im so surprised when the reception lady said that its only for Sampoerna company benefits. Unbelievable.