Booked this nearly two months ago. Showed up at 11pm and the front desk said that they had my reservation but they had booked someone else in my room and had no more vacancies. They told me that they had called me to tell me this but I did not receive a call and they were unable to show me the call record on their end so I have to assume they were lying. They weren’t very concerned about my situation and said to seek a refund through Expedia. Awful establishment and awful staff. Very disappointed that a place like this will continue to get business while also treating customers like this. Never been turned away from something I RESERVED months in advance and already paid for. Seemed like theft. Couldn’t give this place a worse review.

Very questionable property.

Nice staff.

The room is the only reason for the rating. Property was not in a great area, cigarette butts on the stairs, someone had plants in the window almost as if they moved in. Ice bucket in the room and had to walk the property only to find out from the front desk they have no ice machine. TV remote didn’t work so went to the front desk and they handed me another one. What if that one didn’t work, am I fixing the TV too. It’s not a destination hotel, just a place to rest your head while traveling.

Pros- the room itself seemed clean and the front desk woman i delt with at check in and check out was nice. Cons- the outside trashes all around the property were overflowing and looked like they hadnt been taken out for weeks, normally id deal BUT the trash was right outside our room with ac running that was pulling the terrible trash smell into the room. We had called an hour before check in to see if we could check in 30 minutes early and the man who answers the phone denied the request which would've have been a huge deal if he wouldnt have been the rudest hotel person weve ever delt with. The room doesnt have a mini fridge or microwave. The door didnt lock...

Booked two rooms. One was ok. One ended up having a non-functional AC unit and a bunch of dirt and debris was blown in under the door from a leaf blower. No other rooms available. Front desk indicated to contact hotels.com and they would refund the room. Hotels.com now states management there is not authorizing the refund. Hotel is incompetently staffed and dishonest. Not worth staying here.

Room is fine but the toilet squeaks all the time. I called for maintenance to repair it but nobody has come yet to do so. Outside trash cans and parking lot is always dirty

Personally, it is excellent, quiet and safe, and there are shops and restaurants around.

Tried to put us on the 2nd floor with no elevator. Wife is handicapped and could not climb steps. Wanted double beds, but motel had none left on 1st floor. Toilet seat interfered with bathroom door closure.

Old and run down, ice machine broke, no breakfast, can hear other rooms

First room they gave me had guests in the room. "System screwed up". Next room did not have a fridge or microwave as advertised. Moved to another room, with same results. Moved to another room upstairs. Mattress was way past it's useful life. Disappointed to say the least.

I will never stay there again. It smelled and had flies everywhere. 0-10 i would give it -10

Not what I expected but over all it was ok

Overall a good experience. Compared to the Hometown studios in Lakewood, this motel felt much cleaner and secure. This property was attached to a restaurant and was across from a gas station, making the location convenient. Unfortunately, the room did not have anything to prepare or store food such as microwave, stove or fridge. The security latch also seemed to be broken off or removed. However, the handle lock seemed to work fine. I was also reluctant to pay for a security deposit, as I hadn’t been expecting that. However, they did return it to me a couple days later. Overall, a better hotel experience than in Lakewood. Good price for 2 queens, WiFi and a TV which would have been perfect but I was really hoping for methods of food prep and storage, but I would trade this for greater security any day.

Hotel is located very close to I-70 off ramp. The room itself was fine, lots of space. Bed was comfortable. Shower was pretty good, too. The property from the outside doesn’t look too inviting. Dogs in other rooms nearby barked a lot and I heard it due to thin walls. Did not visit the Mexican restaurant which is attached.

They took my money for the room but when I got there they had no rooms

Like opening the door and being outside and extra large rooms

Nice management nice location clean rooms

Room was dated. No coffee maker, front desk says they were out of coffee pods. Laundry room was out of commission for remodel as was the one ice machine. Window ac was old and not working good

Clean

Derelict RV parked in front of building. Toilet squealed after flushing when refilling, like the sound of a bomb dropping. Not enough wash cloths and hand towels. No complimentary breakfast. Door hard to open and close. Broken down mattresses. No dining nearby. Good A/C.

I arrived a the designated check in time of 3pm on June 30th 2024. Got a first level room as I requested. Then all went wrong. 1. piles up dirt at the doors entrance 2. Ice machine was located on the 2nd floor but was in the process of cleaning itself so the clerk told me that took 3 hours to clean. So i got up early only to find the ice machine was NOT working at all. 3. The rooms airconditioner quit working around 6pm so i sweated in a hot room all night with the AC blowing almost warm air 4. I checked out at the front desk on 6am Sunday morning asking for a refund. The clerk gave me the managers number (Itzel @ 970-241-3020) and said Itzel would arrive around 9:30am. I waited until Monday morning and attempted to get a LIVE person at the hotel and ALL VOICE mail WERE FULL SO I could not even LEAVE A MESSAGE. i TRIED ALL 4 NUMBERS GOOGLE GAVE ME FOR THIS PLACE AND ALL GO RIGHT TO VOICEMAILS THAT ARE FULL. HORRIBLE HORRIBLE STAY

Grear

The molding in the bathroom was removed and you could see into the next bathroom. The shower curtain was missing. The bed had dirt in it. The vanity light was out.

They will look for any excuse not to return your cash deposit.

This is a very dated property with repairs needed. The ice machine was not working. There was no coffee maker in the room as advertised. The floors were filthy grimy. The Mexican cuisine restaurant attached was very good.

Overflowing garbage can outside, no fridge or microwave in the room. AC very noisy! Small tv. A light bulb burned out above bed.

Red Roof Inn has been in better condition than now, the dog areas are unsafe because of contamination & unsanitary because of the feces & dead dove, there is no pool (advertised) they hide the coffee creamer & the coffee pots are always empty. Front desk staff during the daytime is on their phones not working & the housekeeping staff is not paid enough & overworked. The laundress is lazy, sitting around telling housekeepers to do her work. They advertise pets stay free then charge for pets. whatever company bought this location is lazy. They desperately need recycling on premises in addition to regular trash collection as the trash is regularly overflowing & then blown all over the property by even a little wind. Short story it’s disgusting.

Nice experience

The motel definitely needed a complete update.There were cobwebs around the window sill. The bed and pillows were horrible. The ice machine, if you were lucky enough to find it on the second floor, was not working most of the time.

No breakfast option was definitely a downside. Overall not too terrible for a one night quick rest on the road but the price appeared to be on the high side for the standard offered.

Please reimburse the $50 "incidental" charge more promptly. I am still waiting a week later.