Worst experience

the property is in need of repairs and upgrading

When we checked in at night a gentleman named Josh was attending the desk. We got a feel for the type of area we were in because the doors were kept locked at night. That may just be a hotel policy, but the surrounding area seemed pretty bad when we were in town the next day. Josh was super friendly, he was professional and helpful. Their card reader malfunctioned and wouldn’t read my card; He said it was a common issue and apologized for the problem. He seemed to have to deal with the issue a lot because he was able to get it to read my card pretty quickly. The room we got was facing the pool. We checked in close to 10pm so we didn’t see until the morning the pool was damaged with a pool cover over it. The vanity light didn’t work in the room, but the mini fridge did, as did the hot shower, the tv, the ac, and the other lights in the room. The towels were clean and the beds didn’t have any bed bugs. My boyfriend read the other reviews online and was stressing about everyone saying there were bed bugs and their card information was stolen. I personally checked the beds. The headboards, corners, sheets, pillowcases, etc were all clear of any bugs. Maybe we got a clean room, but there weren’t any in our room. There was no coffee but there was a coffee pot. We were only in for one night To sleep before we went to the hospital to visit family in critical condition. There are places to eat nearby and the hotel seemed packed. We were only there because of the closeness to UAB and $

The man at the front desk was extremely rude he would not allow me to check in with my service dog and made me leave

After I checked in and paid my bill for the room, once into the room, there was a horrible mold smell, which my wife could smell but I couldn't due to loss of smell during covid. We hesitated for a few minutes what to do, then from the adjoining room was the horrible smell of pot being smoked. At that point, we went back to the desk to report all this and that we wanted our money back, and they refused. They said we had been in our room an hour. We had not been "in the room" an hour - because a lot of the time since check in was spent taking our driving around to the building, and taking all our luggage upstairs and down the walkway to the room. The condition of the Travel Inn was horrible. I've never seen such a horrible motel in all my days. Broken concrete steps, walkways, pool area a total mess. The Travel Inn should be closed down by the county for being in such a bad condition.

They would not allow me to check in

It let me reserve it with my debit card but they said I had to have a credit card to check in

There was nothing I like about the place. Coffee maker, no coffee. No running water in the bathroom sink. Cable TV o ly two channels to watch. This is not a hotel or motel, this was hell. I wouldn't recommend this place to my enemies.