Very nice property, caonfortabe and close to everyting. Beach at 10 mins walk, tram and train 7 minutes walk. We were very happy during the 4 nights we stayed.

Check in was complete chaos. They gave us no relevant information, important directions we conveyed verbally, contradicting the written info in the room. We were given 3 hours to check in, and when I told them we couldn’t make it (by 30 minutes). None of the addresses in my check-in info were relevant. I would never recommend this. They need to get their house in order.

I so wish I’d listened to the previous poor reviews. They describe our exact experience. The location was not where we booked. The arrival process was poor. The map location on hotels we site was blocks away from the booking reference. They have multiple properties and had this property been advertised properly it would have found a much cheaper price point, one that people would be more accepting of. The photo on the booking had a wonderful balcony. Rather our building was covered by construction shade cloth and was not the one in our booking. The air con was in the living area so we had to keep all the doors closed in the kitchen and other rooms to funnel air into the bedrooms. The soap in the bathrooms comprised sachets similar to those you would get ketchup in. I am a very regular traveller with my family and do not stay five star ever, but I do expect to get what I pay for.

Everything was as expected!

The cleanliness was bad. The first thing I had to do when checked in was to clean/vacuum the flat. There was a guideline for the garbage disposal and etc. but it should be on a place more visible to guests, I had to rummage the entire living room to find the guidebook.

very central and short distance to the beach and old town. very good service. were a bit hard beds but overall a cozy place

Within walking distance to downtown Nice, Old Nice and the seafront. Also near the tram and within walking distance of Gare de Nice Ville. Plenty of supermarkets, restaurants and bars very nearby. Was in very good condition, very clean and contained everything I needed for a week long stay.Also the letting agency were very helpful and friendly and on hand to give help and information.

Within walking distance to downtown Nice, Old Nice and the seafront. Also near the tram and within walking distance of Gare de Nice Ville. Plenty of supermarkets, restaurants and bars very nearby. Was in very good condition, very clean and contained everything I needed for a week long stay. Also the letting agency were very helpful and friendly and on hand to give help and information.

결론부터 말씀드리면 그냥 몇만원 더 내고 근처 괜찮은 호텔 잡으세요 체크인과정 매우 복잡하고 딱 1시~6시 사이에 도착해야하며 그 외에는 엄청나게 비싼 추가요금을 내야 체크인이 됩니다. 이 모든건 환불 불가 조건으로 돈을 내셔야 알려줍니다. 저같은경우에는 당일 6시 이후 10시 이전에 도착했는데 전화도 안받고 이메일도 안받아서 체크인 못했습니다. 다음날에 겨우 체크인했는데 집키를 잘못줘서 나왔다가 들어가지도못하고 키 바꿔달랬더니 화내면서 자긴 똑바로 줬다고 하더이다. 결국 사무실까지 찾아가서 키 다른거 확인하고 바꿔왔습니다. 물론 그 과정에서 사과 한마디 못들었습니다. To be short, I would rather choose other better hotels near here. You have to arrive between 1 pm ~6pm otherwise, you have to pay 40~60 euro for just check in. And this will be informed only after you finished paying. I arrived before 10 pm but host didn't reply. She keeps saying that I arrived after 10 but she knows that's not true because I called her before 10. Next day, I checked in but she gave me wrong key. I had to walk to her office to get the right one. She didn't say 'SORRY'. She said She gave me right key and I'm the strange one. I'm not a fool who don't know how to use 'key'. THE Key that she gave me at the first time, doesn't even have any electric key that can open main door. I have pictures so don't lie anymore.

The apartment was old and had a weird smell to it once u walked in from the outside. The location was amazing staying in old town though. The bathroom was good but the beds were very old and falling apart .

The apartment was old and had a weird smell to it once u walked in from the outside. The location was amazing staying in old town though. The bathroom was good but the beds were very old and falling apart .

Check in to the apartment was super smooth, staff was really helpful about local places to eat and things to do. The apartment was right on the beach and waking up to the crystal blue bay was incredible. With the deposit, I was told the deposit was release at the same time as check out, and this seems to have been the case. I bank with Monzo who have unparalleled service, and could refund the held deposit to me immediately when I got confirmation from Apart Hotel Riviera, but I think this caused confusion with the hotel about what I was requesting. I did however finally get the confirmation and everything was sorted. I’d definitely stay again.

We got a spacious room but there was no elevator working

Nice nice nice nice nice nice nice nice nice nice

Espace Victor Hugo had a number of defects: the heavy wooden bed head not fixed,fell over and could have injured us if we'd been in bed! Wall behind was filthy with large patches of damp. Kitchen tap was so wobbly had to hold it to use it. Electric wirings exposed tugged out of the wall. Lavatory/shower situated in glass box only partly frosted in the middle of the flat. Flat stank of smoke in spite of non-smoking policy. We photographed defects and contacted agent. He quickly moved us into Victor Hugo Balcon 2 - better, but still not entirely right. The WIFI couldn't be used because sticker showing password torn and couldn't be read, so ended up standing outside the first flat and using that password.We agreed to this but not very convenient. Couldn't make heating work because it was set to air-conditioning and we hadn't been shown how to alter that. There were no blankets, and the flat was so cold (23-29 Feb) We ended up sitting around the cooker. The bullying tone of contract - "you must fold your bedding and clean the floors otherwise you will be charged" made us worried about getting deposit back.Clearly the same attention had not been given to the flats under their management. To be fair the agent was very polite and did his best in bad circumstances. One of the problems with this booking is that the agent was only available 13-18h which isn't convenient when you want to enjoy your holiday!

Espace Victor Hugo had a number of defects: the heavy wooden bed head not fixed,fell over and could have injured us if wed been in bed! Wall behind was filthy with large patches of damp. Kitchen tap was so wobbly had to hold it to use it. Electric wirings exposed tugged out of the wall. Lavatory/shower situated in glass box only partly frosted in the middle of the flat. Flat stank of smoke in spite of non-smoking policy. We photographed defects and contacted agent.He quickly moved us into Victor Hugo Balcon 2 - better, but still not entirely right. The WIFI couldnt be used because sticker showing password torn and couldnt be read, so ended up standing outside the first flat and using that password.We agreed to this but not very convenient. Couldnt make heating work because it was set to air-conditioning and we hadnt been shown how to alter that. There were no blankets, and the flat was so cold (23-29 Feb) We ended up sitting around the cooker. The bullying tone of contract - you must fold your bedding and clean the floors otherwise you will be charged made us worried about getting deposit back.Clearly the same attention had not been given to the flats under their management.To be fair the agent was very polite and did his best in bad circumstances. One of the problems with this booking is that the agent was only available 13-18h which isnt convenient when you want to enjoy your holiday!

THIS IS NOT A HOTEL is an apartment rental in differents locations of Nice. We got an studio with pull out sofa. The major problem was that in the offer did not showed cleaning fees $58. We arrived from the airport to the location showed in the map, but there was not any hotel. Our taxi driver called the number showed in the reservation and is was told to drive us to the apartment office building. Total taxi bill, back and for, was 55 euros. We wait 1/2 an hour until an apartment was assigned and we walk with one employee several blocks with the luggages until we reach the assigned apartment. We paid the whole bill in the office, but at the apartment we were notified of the choice to paid US 58 or clean our-selves. We told them we are going to clean our selves because it was a very small studio. We took a very good care to clean floors, windows, counters, bathtubs, etc. etc, but latter on we were charged with $58 anyway. We called the number and they told us to send an E-Mail, never answer. Thank to Expedia who took the matter with the pseudo hotel.

THIS IS NOT A HOTEL is an apartment rental in differents locations of Nice. We got an studio with pull out sofa. The major problem was that in the offer did not showed cleaning fees $58. We arrived from the airport to the location showed in the map, but there was not any hotel. Our taxi driver called the number showed in the reservation and is was told to drive us to the apartment office building. Total taxi bill, back and for, was 55 euros. We wait 1/2 an hour until an apartment was assigned and we walk with one employee several blocks with the luggages until we reach the assigned apartment. We paid the whole bill in the office, but at the apartment we were notified of the choice to paid US 58 or clean our-selves. We told them we are going to clean our selves because it was a very small studio. We took a very good care to clean floors, windows, counters, bathtubs, etc. etc, but latter on we were charged with $58 anyway. We called the number and they told us to send an E-Mail, never answer. Thank to Expedia who took the matter with the pseudo hotel.

I chose my accommodation per location shown on the map on hotels.com site. That was the mistake. Also, this is not a hotel, even tho the title says hotel. It's the "apart" part of the name, which needs to be understood. No, it does not mean apart from something, but refers to apartments. Spread apparently all over the town. Realizing, after calling to "hotel", that I'm nowhere near where I was supposed to be, I requested for cancelling my booking, but both hotels.com and the "hotel" refused. As well, my request to be accommodated close to where the map points to, was refused. Instead, I got an apartment distant from everything, there was no any cafeterias nearby, the closest shop was some half a mile off. If you anyhow consider this option, please note there is nobody there to give you the keys: you have to call to the "hotel" and wait for them to come to you. Prepare for not getting an answer. Also, check-in time shown on the hotels.com site (10am) is not correct: you cannot get the keys until afternoon. I feel cheated.

I chose my accommodation per location shown on the map on hotels.com site. That was the mistake. Also, this is not a hotel, even tho the title says hotel. Its the apart part of the name, which needs to be understood. No, it does not mean apart from something, but refers to apartments. Spread apparently all over the town. Realizing, after calling to hotel, that Im nowhere near where I was supposed to be, I requested for cancelling my booking, but both hotels.com and the hotel refused. As well, my request to be accommodated close to where the map points to, was refused. Instead, I got an apartment distant from everything, there was no any cafeterias nearby, the closest shop was some half a mile off.If you anyhow consider this option, please note there is nobody there to give you the keys: you have to call to the hotel and wait for them to come to you. Prepare for not getting an answer. Also, check-in time shown on the hotels.com site (10am) is not correct: you cannot get the keys until afternoon.I feel cheated.

Attending a conference and apartment was perfect to use as a base. Great to have a balcony and space. Good value. Clean

OK, the apartment is spacious, clean and well equipped. The air conditioning worked immaculately which was very important. The instructions on finding it were not clear (our taxi driver had to phone them as the address they give is the generic address, not for the actual apartment). We then had to wait 20 minutes for someone to turn up to let us in, and then they charge a 40 euro cash penalty from r it being past 6pm (it was only 6.30pm) which felt like a rip off.The apartment is located 20 minutes from the old town where all the bars and restaurants are.

We booked thinking it was going to be as indicated on the map, as one would reasonably expect. How wrong were we. Our holiday was soured by this apartment operator. Upon arrival to Nice, we went to the location indicated on the map, but we could not find any sign of the place. After asking many people, no one knew of this hotel. After an hour searching for the place and all the while carrying our luggage in that hot day, we gave up and went to the tourist centre. They phoned the operator (my phone battery had died on the way) and we were instructed to go to another location 20 minutes away from the original location. We found this to be really annoying, but had no choice as we were fed up and tired. Upon arrival to the place, a guy met us at the building and said this is the building weve assigned. It was a completely different building and the location was not nice! We paid a premium for a hotel near the beach, but got a place completely different. This is just unacceptable. The guy tried throwing blame on us by saying that the hotel page mentions various addresses and that we should have known well get a random hotel. Suffice to say, the agency was of no help and forced us to take the apartment as they will not give us a refund. We explained to them that what they did was unacceptable, but it felt like talking to a wall. Avoid booking with this hotel as youll just get a random apartment

We booked thinking it was going to be as indicated on the map, as one would reasonably expect. How wrong were we. Our holiday was soured by this apartment operator. Upon arrival to Nice, we went to the location indicated on the map, but we could not find any sign of the place. After asking many people, no one knew of this hotel. After an hour searching for the place and all the while carrying our luggage in that hot day, we gave up and went to the tourist centre. They phoned the operator (my phone battery had died on the way) and we were instructed to go to another location 20 minutes away from the original location. We found this to be really annoying, but had no choice as we were fed up and tired. Upon arrival to the place, a guy met us at the building and said this is the building weve assigned. It was a completely different building and the location was not nice! We paid a premium for a hotel near the beach, but got a place completely different. This is just unacceptable. The guy tried throwing blame on us by saying that the hotel page mentions various addresses and that we should have known well get a random hotel. Suffice to say, the agency was of no help and forced us to take the apartment as they will not give us a refund. Hotels.com was of no help and said they cant interfere with the agency. We explained to them that what they did was unacceptable, but it felt like talking to a wall. avoid booking with this hotel as youll just get a random apartment